DONALD F. HOFFER

**** ****** ******** **** **** cell 765-***-****

Richmond, IN 47374 abqdtt@r.postjobfree.com, abqdtt@r.postjobfree.com

SUMMARY

A Business, Information Technology and Operations Executive focusing on solution-oriented leadership. Offers practical experience to lead a company through challenges, increase market share and position it for long-term growth. Focuses on advancing the firm's business objectives by applying strong financial management, technical experience and proven people management. Builds teams that exceed customer expectations by focusing on operational efficiency and effectiveness while achieving continuous improvements. Solid experience in project management, development and leading IT customer care and service groups such as CRM, Call Centers, Web and Interactive Voice Response. IT finance and budgeting a strong focus. Development management experience in S/390 Parallel SysPlex, Midrange and J2EE environments.

EXPERIENCE

MIAMI UNIVERSITY, marketing department, oxford, oh 2005-2007

Adjunct Professor in MarketingInstructor for Principles of Marketing, MKT 291

PRIVATE MARKETING Consultant, RiCHMOND, IN 2004-Present

Consulting in Marketing, Sales, and Business Development.Providing business consulting, brochures, signage, digital photography, InternetTrade and Business show assistance for small companies

Best Buy Corporation (Consultant), Minneapolis, MN 2004-2004

Contract position as Project Manager in new Business-to-Business initiative.New Project architecture and vendor selectionProgram start-up project management for labor, software, hardware, schedules

U.S. BANCORP BUSINESS TECHNOLOGY CENTER, St. Paul, MN 1998-2002

Vice President, Internet Development – Conversion, Budget and Middleware, 2001-2002

Led Internet merger for Firstar Bank and US Bancorp. Responsible for development of middleware enterprise request broker software system supporting Internet J2EE access to mainframe systems. Managed 30 staff and $3 million budget. Managed overall accountability for $60 million Internet Development budget.

Designed and implemented new Budgeting and Finance system that integrated cost benefit and risk assessment with Business Line input in the budgeting and tracking cycles. Extensive forecasting by project and timely tracking produced strong fiscal management. Has become the model for entire IT organization budget.Successfully led Web Site merger activities for U.S. Bank and Firstar Bank. Converted over 1,000,000 customers from Firstar web site to US Bank with minimal disruption, meeting all budgets and deadlines.

Vice President, Internet Development - Engineering and Infrastructure, 2001

Responsible for all Internet system hardware and software, vendor relationships, software contracts, estimation and procurement of hardware and software for Internet development and for development of middleware enterprise request broker software system. Managed 45 staff and $6 million budget.

Developed and managed a new purchasing department. Supported design, ordering and implementation of servers on corporate wide basis improving implementation time by 50%. Re-negotiated a vendor contract that saved $1.4 million annually.

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Vice President, Customer Care and Access, 1998-2000

Managed CRM systems, Call Center systems, Interactive Voice Response Unit system and enterprise request broker software system. Responsible for vendor relationships, professional services, contract management, software system estimation, design, development and support. Managed 80 staff and $12 million budget.

Managed the Middleware function, which gave access to US Bancorp mainframe data warehouse for call centers, IVR, CRM and Internet access. Provided architecture support for application access to data.Established new development estimation and forecasting tool. New self-tuning tool provided repeatable estimates, which tracked to actual results, yielding 75% more accuracy and 75% faster business cases.Managed implementation of CRM (Siebel) across several business lines, resulting in adoption by new management as the bank standard.Reorganized inherited programming area to end its dependence on contractors. Was able to replace all with full time employees and implement training to save bank $850,000 annually.Managed implementation of a new Computer Telephony Integration system supporting new Interactive Voice Response (IVR) system and multiple Call Centers, eliminating lost customer IVR input and resulting in faster answers and fewer agents, which cut cost of service.Managed successfulY2K transition for 3 major mainframe systems and over 50 IVR systems running 12 applications with no customer disruption and meeting all regulatory requirements.

EULER SOLUTIONS TRAINING CENTER, Minneapolis, MN 1996-1998

Senior Marketing Representative

Responsible for sales to large account clients for training center providing UNIX, Java, Web Development, C++, C and Microsoft programming classes.

Increased sales dramatically. Grew annual sales of under $200,000 to $1.4 million in 18 months.

TECHNOLOGY CONCEPTS, INC., Rochester, MN 1994-1995

Vice President, Marketing

Responsible for creating requirements, marketing strategy and materials for new Real Estate Software System. Created and managed training and initiated customer care and support center.

As a partner in a start-up company, documented all requirements for local MLS (Multiple Listing Service) system and initiated national marketing to other MLS Boards. Created customer support center.Participated in Business Plan and startup of company sales and marketing.

IBM, Rochester, MN 1977-1993

AS/400 Software Plan Manager, AS/400 Development Laboratory, 1988-1993

Responsible for software plan for IBM Rochester programming laboratory including budgets, business case financial investments, dollars, alliances, external work for hire and software plan processes.

Was responsible for approximately $500MM plan and allocation of resources to achieve plan. Key architect of new requirements process that prevented over-commitment of resources by executives through coders.Designed and documented new requirements process for AS/400 division that balanced resources and involved users much earlier in process; this became the pattern for a new corporate requirement process.Worked on ISO 9000 compliance for software laboratory. Owned two key processes.Created business case for new model of System/36 and managed product planning to bring system to market 8 months ahead of schedule.

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Manager, Asia Pacific Product Marketing, Midrange Products, 1985-1988

Responsible for developing and implementing the software strategy, business cases, requirements and initial rollout for AS/400 in Asia.

Responsible for business cases, cost benefit analysis and risk assessments for unique Asia requirements.Provided support, rollout, training and held customer and partner roundtables in Japan, Singapore, Hong Kong and Australia, ensuring the successful launch of the AS/400 in Asia.

Senior Planner, AS/400 Development Laboratory, 1977-1985

Responsible for product development, finance and marketing for AS/400 and System/38 system products.

Implemented forecasting process for S/38 and AS/400 that supported business case and risk assessments.Took over a project that was significantly behind and was able to develop a new product definition, verified product requirements an design with customers and assisted development in shipping the product early. Cycle time was cut from 18 to 9 months.Documented requirements process for Malcolm Baldrige National quality Award winning submission.Designed a new publication to be available at announcement day to assist sales, marketing and partners. Improved availability of information by 6 months and increased sales.Represented the AS/400 software laboratory at worldwide customer and channel advisory councils.

Prior to 1977, held various sales and systems engineering positions for IBM in the field.

EDUCATION

M.S., University of Rochester, Rochester, NY – MarketingB.S., University of Rochester, Rochester, NY - Business Administration

PROFESSIONAL SOCIETIES and OUTSIDE ACTIVITIESHead of Strategy and Development (volunteer) for Kenyan Health Foundation. Led group that established pro forma business plan that allowed for expansion into large grant applications and other new revenue sources which will allow for expansion into several new countries.

As a member of the board of the Professional Association of Computer Trainers, led the effort to modernize the web site and the tie to the monthly newsletter, allowing the membership to grow.

Member of founding group of Upper Midwest Siebel Users group, one of the first local groups to be recognized by Siebel.

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