Customer Service Management
Resume:
Edmund McCauley
Email: abqdsl@r.postjobfree.com
Address: **** ******* *****
City: Fuquay Varina
State: NC
Zip: 27526
Country: USA
Phone: 919-***-****
Skill Level: Management
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
Edmund McCauley
Executive Director - Fuquay Varina
8401 Sarazen Place, Fuquay - Fuquay-Varina, NC 27526
abqdsl@r.postjobfree.com - 919-***-****
A management opportunity to direct operational activities within an innovative organization. A self-starter
and quick learner. Versatile skill set with experience in customer service, management and operations.
Work Experience
Executive Director
Fuquay Varina Athletic Association - Fuquay-Varina, NC
1998 to Present
Direct and manage a $1MM non-profit corporation.
Supervise staff of 6 employees and more than 300 volunteers.
Ensures a high level of customer satisfaction both inside and outside the Association.
Creates a safe environment for staff, volunteers, and participants.
Organizes and directs major sports tournaments and events.
Prepares reporting and presentations for Board of Directors.
Vice President of Operations/Security
Fidelity Bank - Varina, NC, US
1996 to 1998
Operational compliance of 36 bank branches.
Supervised a staff of eight Associates.
Authored and established policies and procedures for Bank-wide operations.
Supervised the construction and maintenance of new branches.
Handled all issues relating to Bank security and fraud.
Corporate Internal Audit Director and Compliance Officer
Allied Bank Capital - Sanford, NC
1989 to 1996
Facilitated the decrease of external audit costs through the use of internal staff as well as automation.
Engineered significant improvements in Compliance/Safety and Soundness ratings.
Developed and conducted all Compliance Training programs.
Internal Auditor
Peoples Bank and Trust - Rocky Mount, NC
1986 to 1989
Evaluated and analyzed the effectiveness of all internal controls of the Bank.
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Education
Master of Business Administration in Management
Campbell University - Buies Creek, NC
B.S. in Business Administration
North Carolina Wesleyan College - Rocky Mount, NC
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