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Sales Customer Service

Location:
Vista, CA
Posted:
January 23, 2013

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Resume:

Cynthia Eckl

Email: abqdqd@r.postjobfree.com

Address: *** ****** ***

City: Vista

State: CA

Zip: 92083

Country: USA

Phone: 760-***-****

Skill Level: Experienced

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CYNTHIA ECKL

Cell: 760-***-****

E-mail: abqdqd@r.postjobfree.com

ACCOMPLISHMENTS

Over 15 years' experience in sales, contract, and subcontract administration, both international and domestic, from RFP to customer acceptance, including administrative project management

14 years of export compliance, licensing and documentation, including International Traffic in Arms and Bureau of Industry and Security regulations

11 years of management experience with the complete oversight responsibility of a branch office with 5-6 employees

Over 20 years experience in sales and customer service, including dealer/representative networks

Over 20 years experience in trade show planning, participation and logistics

EXPERIENCE

Contract/Export Administrator

July 1997- December 2012 DATRON WORLD COMMUNICATIONS INC. Vista, CA

Manufacturer of HF and VHF Military and Commercial Radio Communications

www.dtwc.com

International contract administration. Principal point of contact for representatives and customers from managing order in ERP system, and coordinating activities with finance, production, engineering, quality assurance and all other in-house departments. Create and administer sub-contract agreements. Experience with administrating GSA and other U.S. Government contracts. Export compliance and licensing (DSP-5, DSP-73, Technical Assistance Agreements), empowered official and AES administrator. Manage financial agreements and letters of credit. Ensure FCPA compliance. Coordinate logistics with freight forwarders for all shipments. Maintain record keeping compliance, run and reconcile monthly reports.

Sales and Marketing Assistant

1996- 1997 SVECIA U.S.A., INC. San Marcos, CA

Manufacturing and sales offices for Swedish based company of screen printing equipment

Generating and qualifying leads for all salesmen on a national level, establish and maintain sales network, part-time clerical for the west coast salesman, office clerical back-up. Trade show co-ordination and participation. Special projects included the organization of the relocation of the parts and accounting departments to the New Jersey office in July, 1996.

Sales Manager

1993- 1996 MURAKAMI SCREEN U.S.A., INC. Monterey Park, CA

United States distributor for Japanese based company of screen printing consumables

Active field sales and marketing; sales projections; dealer set up and training; technical assistance and screen making instruction; writing technical data sheets, manuals, trouble-shooting guides and papers; advertising coordination and press releases; trade show coordination and participation; new product conception and development.

Branch Manager

1985- 1993 LAWSON SCREEN PRODUCTS, INC. Santa Fe Springs, CA

Manufacturer and dealer of screen printing equipment and supplies

Overall branch management including personnel and bookkeeping assistance; equipment and supply sales, service and training; purchasing and inventory control; salesperson activities; trade show participation; textile printing school.

ADDITIONAL SKILLS

Notary Public (commission expires 01/16), active since 2000.

Microsoft Office (Word, Excel, PowerPoint, Access)

Microsoft Outlook

DOS based programs

General office equipment (facsimile machines, copiers, etc.)

Internet proficient

EDUCATION AND TRAINING

El Camino College, El Camino Village, CA - AA Liberal Arts

University of Southern California, Los Angeles, CA - Business Management Course

Department of Commerce export seminars (various)

Department of State export seminars (various)

FCPA and Code of Ethics training (yearly)

Project Management Fundamentals (Vista Adult School online course)

Improving Your Project Management Skills

CAPM (Project Management) Exam Prep online

References available upon request.

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