Customer Service School

Maree deMarco

Email: abqdpw@r.postjobfree.com

Address: **** ****** **** *****

City: West Jordan

State: UT

Zip: 84084

Country: USA

Phone: 801-***-****

Skill Level: Experienced

Salary Range: $20,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MAREE DE MARCO 7059 Cherry Leaf Drive, Apt. 604, West Jordan, UT 84084, United States

abqdpw@r.postjobfree.com Cell 801-***-****

Objective

To obtain a position of responsibilities that utilises my multifaceted skills and experience, to work in an

environment where I can further my knowledge, while offering my full professional attention.

Summary

Office/Administration/Finance with over 25 years experience.

Organisation / Administration - Analytical skills. Detail-orientated. Multi-tasking. Demonstrated ability to

research and learn new technologies quickly and constantly. Honest, reliable and maintained

confidentiality.

Technology - Highly proficient PC user, using current business software and tools including Microsoft

Office (Word, Excel, PowerPoint, etc.) Additionally, daily use of the organisations internal Intranet

System, Internet, Outlook, Access, Quicken and various other software programs other than professional

use e.g. OpenOffice, Photoshop CS6, PowerDirector and many more.

Finance / Accounts - Skilled in all aspects of handling cash, payroll, invoicing, budgets and book-

keeping (accounts payable and receivable).

Office Equipment - A broad knowledge of all office equipment.

Effective Communication - Effective verbal/written communication skills. Listening skills. Worked

towards finding common goals. Always striving to find the positive intent from co-workers, customers and

the general public.

Customer/Client Care - Identifying customer needs - Knowing what your customer expects and wants

from your organisation and delivering in a timely manner.

Measuring Customer Satisfaction - This requires constant and ongoing improvements due to changes

in customer demands. Initiated and developed a survey for each office to measure gaps and satisfaction

of service delivery.

Problem Solving - Ability to recognise a problem and work towards a solution. Involving others to help

brainstorm ideas. Resourceful and creative. Ability to prioritise under pressure.

Initiative - Finding ways to simplify processes. Thinking ahead and pre-empting obstacles. Dealing with

problems or obstacles immediately and taking decisive action.

Employment Experience

Macedon Ranges Shire Council, Woodend, Australia 2001 to 2010

CUSTOMER SERVICE

The position involved Customer Service. Spent time also working for the Children's Services, Works

Department and the Health Department as an Administrator.

Responsible for providing information to customers and assisting with general inquiries.

Co-operated with co-workers in creating smooth work-flow, including assisting with each other's work

when necessary.

This job required communicational skills which enabled performing the following activities :

* Exchange / explain information.

* Identifying appropriate departments for customer needs.

* Passing on recommendations and advise that assisted in faster processing.

General Customer Service and Reception duties.

Cash Handling and Banking - Reconciliation, EFTPOS processing and receipting.

Counter, Telephone (PC Switchboard) and E-mail inquiries - Attending to all customer queries, requests

and/or complaints in a timely manner.

Organised and developed an immediate and visual hiring system for Shire bus and room usage.

Created a user friendly office environment so that anyone could walk in and continue to process daily

procedures.

Processing Customer Complaints and Requests - Used the infra program to log every call that required

processing.

Office Maintenance - Knowledge of basic equipment maintenance. Ordering of supplies.

General Administration - Typing. Data Entry. Support for other Departments at slow times.

Complied with Occupational Health and Safety responsibilities and processes.

Department of Education, Victoria, Australia 1983 to 1998

BURSAR / SCHOOL SUPPORT OFFICER (SSO)

Worked with the Department of Education in various Primary Schools.

General Administration:

* Coordinated the delivery of administrative services.

* Managed work priorities.

* Maintained the office records system including student, staff and school records.

* Coordinated and implemented requisites, purchasing and issuing procedures.

* Reception duties.

* Liaised with staff requiring administrative support.

* Investigated any inadequate guidelines or procedures.

* Prepared and sent computer generated Census information.

Finance:

* Managed and maintained financial records.

* Processed payroll for Emergency Teaching staff.

* Prepared financial documents.

* Reconciled school spending against budget.

* Ensured financial reports were checked and discrepancies investigated.

* Attended sub-committees.

* Managed Accounts Receivable and Payable and reconciled against bank statements.

* Attended to student banking.

* Provided budget reports to Principal and Staff.

* Maintained all purchases for the school.

Human Resources:

* Observed confidentiality.

* Liaised with staff about support needs and available resources.

* Provided staff information on relevant awards and conditions.

* Managed local payroll, taxation and superannuation.

* Maintained staff personnel records and files.

Delivery of School Services:

* Liaised with and provided information to parents, staff and the wider community about administrative

procedures and policy.

* Coordinated with the production of schools' newsletter, including community advertising.

* Provided a document preparation service for all staff.

* Provided administrative support for specific school programs.

Management of School Resources:

* Managed the use and maintenance of equipment within a work area.

* Ensured security was maintained.

* Managed the hiring of school buildings and equipment.

* Evaluated and selected equipment and materials for recommendation of school purchases.

* Coordinated the purchase of equipment and materials.

Technical Support:

* Provided instruction to students, staff and other users in the operation of equipment such as

computers, photocopier, fax, etc.

* Provided assistance in maintaining school equipment.

Support to School Council:

* Performed clerical and keyboard duties in support of school council.

* Prepared and presented accurate reports from database for presentation.

Education

Central Goldfields Employment & Training, Maryborough, Vic, Australia 2004

Certificate IV in Workplace Training & Assessment (BSZ40198)

Victorian University, Sunbury, Vic, Australia 1999 2000

Diploma of Arts Performing Arts

Bacchus Marsh Ambulance Association, Vic, Australia (First Aid 2 yr intervals) 1994 and 1999

First Aid Certificate Workplace Level 2

University of Victoria, Melton, Vic, Australia 1993

Accredited Residential & Community Services

Victorian Court Information & Welfare Network, Melbourne, Vic, Australia 1992

Court Networking

Western Institute, Melton, Vic, Australia 1988

Computer Business Applications Certificate

Bacchus Marsh High School, Bacchus Marsh, Vic, Australia 1968

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