Quality Assurance Customer Service
Resume:
Vickie Judkins
Email: *********@********.***
Address: Po Box 133
City: Melbourne
State: IA
Zip: 50162
Country: USA
Phone: 512-***-****
Skill Level: Experienced
Salary Range: $35,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Vickie Judkins
342 Thomas Dr.
Martindale, Texas 78655
*************@**.***
Objective
As a retired nursing home administrator, I am seeking to return back to Iowa to be closer to my family. I am a service-focused individual with a strong commitment to serving the needs of the aged, mentally and physically disabled adults, including homeless, and special-needs populations.
My experience has led me to be successful in various disciplines such as: a nurses aide, a housekeeper, activity director, Admission Coordinator, Marketing, rehabilitation coordinator, interdisciplinary leader, social worker and LNHA administrator. I have extensive knowledge in medical assessment, mental health and gerontology and health care settings and.
Skilled in empathy, therapeutic relationships and interdisciplinary processes, I strive to be the best employee in any position I obtain.
Work Experience
Social Worker
Luling Care Center July 2012 to present
Refugio Manor 1993-1995
Avante Villa 1991-1993
Northwest Mediplex 1985-1991
Program Contributions:
1. Designed the social service program in all four facilities.
Facilitated supportive services/counseling for client family members to address special concerns and ease the transition for clients and families in entering the long term care facility.
2. Developed and carried out Therapeutic activities for clients and families
3.Forged community connections benefiting staff, clients and their families.
4.Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs.
5.Served on interdisciplinary team to provide discharging plans for individuals returning to the community
6.Provided excellent documentation skills in progress notes, social assessments and social historys to ensure facility was in compliance with all state and federal regulations
7. Developed program to educate and assist families and clients on How to formulate an Advanced Directive
8. Developed interdisciplinary team work between hospice agency and facility staff to improve communication and delivary of services to clients on hospice and palliative care.
Licensed Nursing Home Administrator 1991-2011
Elgin Nursing and Rehab Center July 2011 to July 2012
Southwood Nursing and Rehab Center June 2010 to July 2011
OakCreek Nursing and Rehab Center January 2005 to June 2010
HillCrest Nursing and Rehab Center February 2002 to Dec 2004
Aransas Pass Nursing and Rehab June 1995 February 2002
Progressed through a series of small to large long term care facilities. My major accomplishments were to take these poor performing facilities and implement quality assurance programs that would increase patient care and increase staff, resident and customer satisfaction. Each facility became a quality home with the State of Texas.
I was directly responsible for turning poor financial performing facilities into profitable facilities
Program Contributions:
1.Developed customer service programs that increased satisfaction and socialization in the facility
2.Achieved quality assurance awards with the company for all the facilities.
3.Low employee turnover and injuries through employee satisfaction programs implemented
4.Developed Quality Assurance programs that monitored 15 care areas.
5.Implememted Risk Management programs to substantially decrease any risk of liability.
6. Developed team base care model
7 Increased case mix rates in all revenue
8. Increased census through positive care intiatives at the facility
9. Developed person centered care in all facilities
Education
Bachelor of Social Work (BSW) University of Northern Iowa
Internships:
Hillhaven -200 bed Long term care facility Little Rock, Arkansas 1984
Skills
Skill Name Skill Level Last Used/Experience
Case Planning & Management Expert Currently used/13 years
Client Confidentiality Expert Currently used/30 years
Community-Client Customer Service Expert Currently used/30 years
Client Needs Assessment & Respons Expert Currently used/21 years
Infection Control Expert Currently used/30 years
Program Administration &
Policy Development Expert Currently used/21 years
Grant Program Management Beginning Currently used/1 years
Risk Management Expert Currently used/18 years
Licensing Issues &
Regulatory Compliance Expert Currently used/21 years
Therapeutic activities Expert Currently used/30 years
Interdisciplinary Partnerships Expert Currently used/30 years
Additional Information
Respected builder, leader and member of interdisciplinary teams -- instill a shared sense of purpose to provide optimal services, resources and programs for those in need. Deeply committed to improving the quality of life for clients
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