Project Manager

Shawn Farnworth

Email: *********@********.***

Address: **** **** **** ******* *****

City: West Valley City

State: UT

Zip: 84120

Country: USA

Phone: 801-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SHAWN FARNWORTH

5156 West Park Springs Drive *********@*******.*** 801-***-**** Home

West Valley City, UT. 84120 801-***-**** Mobile

INFORMATION SYSTEMS PROFESSIONAL

Senior IT System Analyst with an 18+ year track record of success in supporting and managing information systems. Specialize

in focusing on the application of technology to business functions in the areas of healthcare, banking, marketing, sales and

accounting. Field of experience is diverse. Worked for a Fortune 25 company as well as a small entrepreneurial business.

Effective in identifying manual and inefficient processes, analyzing them and formulating steps to automate those processes.

Strengths include information systems security, business process analysis, quality analysis, strategic planning, data reporting,

data analysis and project management.

Other Demonstrated Successes:

Risk Analysis/Assessment Solutions Analysis

Application Testing Application Training

Data Warehousing Data Validation/Testing

Research and Development Health Care Financial Services

Creating Policy and Procedures Compliance Analysis

Technical Proficiencies:

Platforms: Windows 2008 Server, Windows 2003 Server, Windows 7, XP, 2000, Windows NT, MAC OS X, Linux.

Other Skills: Business Architecture and Business Process Modeling, Capability Mapping and Assessments, Roadmaps,

Requirements and Solutions Analysis Methodology, LEAN Methodology, Six Sigma Methodology, Agile Methodology, PCI

Compliance, Statistical Modeling.

Tools: SQL, PL/SQL, C++, Java, MS Office Products, MS Visio, MS Project, MS Internet Explorer, Crystal Reports, SQL Server Clients,

Microsoft IIS, Test Director, Altiris DS Console, Adobe Products, Citrix Metaframe, Hummingbird Exceed, Net Beans, Macromedia

Dreamweaver, WS FTP Pro, HP Service Manager, Ultra Edit, Lotus Notes, SnagIt, Attachmate Reflection, WinZip, RSA Security,

Premier ITI Banking, Harland Laser Pro, Fedline Advantage, Minitab, SAS.

PROFESSIONAL EXPERIENCE

UnitedHealth Group, Salt Lake City, Utah 2010 - 2012

Senior IT Systems Analyst, 2010 - 2012

Uncovered business improvement opportunities and developed road-maps. Served as a key Business Information Systems

adviser. Utilized a variety of communication techniques to interface with all levels of the organization. Defined customer

experience for new products. Helped the business determine future product direction. Devised a plan with the business to

understand our commercial loan solutions impact to overcome challenges and threats. Managed multiple projects and

priorities simultaneously. Managed cross-functional project teams and ensured a successful project completion. Provided

business insight on data to help drive better business decisions and presented options for the resolution of issues.

Identified a business continuity issue for the banks check processing system and created a hot

disaster recovery site 50 miles away saving the company $10 million per day in lost revenue.

Implemented the production use of Fiserv PEP+ as our ACH processing system to solve ACH risk

issues and prevented $80 million from being debited twice.

Implemented the installation and production use of Harland LaserPro as our commercial loan

documentation solution to overcome our future scalability issues.

Collaborated with state, federal and internal auditors to ensure compliance of best practices and regulations.

Developed a Social Engineering presentation and presented it to the Bank Employees.

Larry H. Miller Management, Sandy City, Utah 2008 - 2010

IT Project Manager, 2008 - 2010

Managed cross-functional projects and project teams to accomplish a successful project completion. Defined project objectives

and developed a plan to accomplish the objective. Identified and secured necessary resources for tasks that needed

completion. Assigned tasks, delegated authority and motivated team members to work on the project. Interfaced and

coordinated between vendors and the company's management. Developed policies and processes flows for company projects for

all involved parties to follow. Communicated project tasks, policies and procedures to all the team members.

Asked to take over the ADP payroll conversion project after it was a year behind schedule and successfully completed

the project according to its new go live date.

Created a Wiki web page of Frequently Asked Questions for the payroll project.

Created the policy and procedure documentation for the payroll administrators to follow.

Coordinated the import of the benefits file feed from ADP to our internal SQL database.

Supported the payroll administrators through ten weeks of live payroll processing issues.

UnitedHealth Group, Salt Lake City, Utah 1998 - 2008

IT Systems Analyst II, 2008

Coordinated with vendors, clients, and bank employees to manage, administer and support high end bank applications.

Provided reports to executive leadership on a daily basis. Managed cross-functional projects and project teams and

ensured a successful project completion. Acted as a liaison between the business and the technical areas that

developed reports for the bank platform. Provided business insight on data to help drive better business decisions and

presented options for the resolution of issues. Identified issues; conducted analysis of alternatives and provided

recommendations to OptumHealth Bank Operations.

Promoted to higher level position for superior performance and company dedication.

Secured several bank applications by running a synchronization of the users against our security access tracking

system and managed the entitlement review for each application.

Tested and verified file feeds that were being imported into a new consumer database from our bank platform, ITI Premier.

Collaborated with state, federal and internal auditors to ensure compliance of best practices and regulations.

Systems Analyst, 2007 - 2008

Coordinated with vendors, clients, and bank employees to manage, administer and support high end bank applications.

Implemented test plans and the user acceptance testing for interface testing on system application changes. Defined

enhancements and wrote the technical specification documentation for the development team. Turned project plans into

detailed technical specification documentation.

Managed and tested the Web Lockbox project for our check imaging application from Metavante Image Solutions.

Trained and oriented our bank team members how to use the new Web Lockbox application.

Changed the manual process of feeding a card vendor file into a 3rd party application to an automatic delivery process

with the card vendor which saved 2-3 employee hours a day.

Converted our file server from an outdated server to a new NAS device server which gave the bank employees

more drive space and flexibility.

Technology Support Analyst, 2005 - 2007

Connected remotely to the user's computers in different parts of the world and troubleshot hardware and software issues.

Connected remotely and Installed software using the Altiris DS Console to user's computers in order to fulfill service requests.

Connected remotely and rebuilt user's computers using Altiris to install a new image on their computer. Setup access rights to

server shares and databases.

Imaged and installed software for 40 training room computers in 4 hours saving the company 16 employee hours.

Discovered issues with several software packages and provided solutions for the applications team to fix them.

Collaborated in the creation of 6 software batch programs that when executed installed several

applications for different departments.

PC/LAN Analyst, 1998 - 2005

Administered support for a network of 550 Windows 2000/XP workstations. Managed the purchase of both hardware and

software media. Managed setting up and maintaining the networked printers. Administered setting up the Windows 2003

servers, group policies, and storage sizes. Administered setting up the network accounts using Active Directory on Windows

2003 servers. Administered setting up the video/audio conferences.

Increased our monthly savings by 20% through recruiting and hiring a new printer vendor.

Relocated employees by punching down their network and phone lines in the cross-connect room.

Updated the Harris phone switch to change the user's phone settings.

Managed an IT intranet website creation for the entire IT department.

Shawn Farnworth 2 P a g e 801-***-****

EDUCATIONAL BACKGROUND

Bachelors of Science in Information Systems, 2007

University of Utah, Salt Lake City, Utah

Associates of Science - Concentration in Computer Science, 1997

Utah Valley University, Orem, Utah

PROFESSIONAL DEVELOPMENT AND TRAINING

LEAN Certification, 2012

UnitedHealth Group, West Valley City, Utah

Six Sigma Yellow Belt Certification, 2010

UnitedHealth Group, West Valley City, Utah

Requirements & Solutions Analysis Methodology level 1&2 Certification, 2010

UnitedHealth Group, West Valley City, Utah

CERTIFICATIONS

CompTia Security+ Certification, 2007

Certification Code: L6CEL3WC0CFE5BLP

CompTia A+ Certification, 1995

Certification Code: 9B1PK3ECXCB12HK9

Shawn Farnworth 3 P a g e 801-***-****

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