DonaldE. Gleason

Email: abqdo3@r.postjobfree.com

Address: *** ******** ****

City: Dresden

State: ME

Zip: 04342

Country: USA

Phone: 207-***-****

Skill Level: Director

Salary Range: $200,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Donald E. Gleason, Jr.

590 Gardiner Road

Dresden, ME, USA 04342

207-***-****

abqdo3@r.postjobfree.com

PROFESSIONAL PROFILE

Best Practices / Governance / ePMO

Portfolio Management / PMO-PgM-

PM / Process Reengineering / CPI / Life Cycles / RFPs / Integrations &

Migrations / New Business Development / Training / Change Mgt /

Turnarounds / Compliance / Cost Control-EVM / Strategic Planning / Value

Metrics / Payment Reform / Medicare Advantage / Medicaid / Fraud Abuse

Detection / HITECH / ICD-10 / APCD-MPCD / Portfolio Management /

PMO / IV&V / Lean Healthcare / Value Management-ROI

Directing large-scale business process, systems and infrastructure

projects, I increased efficiency and productivity while cutting costs for organizations in government, insurance, defense, healthcare, manufacturing, engineering, professional services and IT. During assignments, where I have held acting COO, CIO, and other leadership roles, I managed project budgets to $100M and teams to 125+. My impact has come through:

- Leading multidisciplinary teams to deliver complex projects on-time and on-budget, and growing successors through mentoring and leadership-by-example

- Optimizing technology to serve business process and organizational objectives

- Designing scalable solutions to meet changing needs

- Maximizing return on systems and process improvement investments

- Building consensus among end-users and technology leaders

Lending strategic vision to every project, my analytic and communications skills enable me to quickly cut to the core of business and user needs while my technical and project management abilities allow me to craft effective solutions. This experience provides ability to offer pragmatic and cost effective recommendations that yield significant and sustainable

results quickly.

SELECTED ACCOMPLISHMENTS

- Established global program management / PMO practices focused on

healthcare analytics, process improvements, fraud & abuse, and secure health information exchange

- Championed and led strategic business planning for multi-stakeholder, non-profit RHIO further expanding opportunities of improving healthcare quality and value. Established one of a handful of viable All-Payer Claims Databases (APCD)

- Deployed market differentiating multi-vendor PHR management

system, incorporating privacy & security with new health and wellness features.

- Configured and implemented next generation Fraud Abuse Detection System for MMIS Program Integrity with Washington State DSHS, as well as successful acquired new business with Iowa ME Program Integrity

- Championed and shepherded I-APD funding for NJ MMIS 5010 / NCPDP D.0 / ICD-10 remediation

- Monitored and tracked overall status project to key stakeholders and business sponsors. Served as strategic partner of leadership team for all initiatives.

- Built statewide data center for the New York State Office for Technology (OFT) supporting disaster recovery plan needs for alternate site for justice and public safety agencies. Led design, installation, testing, and launch.

- Boosted profit to $30 million annually from $11 million deficit by refocusing service quality for consumer & providers; while leveraging vendors and third party organization to support multi-administrator environment that de-centralized health care administration for Louisiana State University System Health Plan (LSUSHP).

- Championed collaborative effort to eliminate controversial mandated regulatory audits and inquiries across multiple independent licensees for Blue Cross Blue Shield.

- Delivered strategic roadmap for IT program and operations

management - including change control process; boosted productivity 65%, reduced expenses 25% annually, and eliminated 99% of errors.

- Implemented ITIL protocols for NYS OFT reducing response and issue resolution time. Reduced expenses $12 million across systems and operations supporting 100,000+ end-user community statewide.

- Trained and mentored project management team members in

delivering programs under defined PMO methodology, best practices and tools. Evaluated team performance against established goals.

- Established broad goals for program development and implementation including standard methodologies, processes and tools, project documentation and deliverables.

- Established a program/project management methodology that

increased delivery capability and reliability forged stronger customer-centricity, and improved customer satisfaction.

As a PM Executive with multiple industry experience that includes

healthcare-payer, manufacturing, and the public sectors, ranging from materials engineer, to project and program management, to CIO. Worked for over 10 years in the healthcare industry covering all aspects of health plan processes including sales/marketing, claims processing and adjudication, provider contracting, provider credentialing, web-enablement / online processes, health information analytics, etc.

EMPLOYER HISTORY

2007-present - UnitedHealth Group, USA, Minneapolis

Vice President, Government Programs Management & Strategies / Global PMO Practices Leader

Established a customer-centric program, project and engagement

management practice to improve the quality, scope (depth and breadth) of services, as well as improve communications and client relationships. Deploying, training and mentoring resources on the enterprise program & project management practices, process improvements & controls, and executive reporting that drives service delivery excellence in engagements with US payers (including BCBS plans, LSU SHP, Lovelace, and more), providers (including Cleveland Clinic and Thedacare), and government

agencies (including WA DSHS, IA ME, and NJ DMAHS), EMEA (UK-NHS

and UAE-Abu Dhabi) clients.

2006-2007 - IBM, USA

Senior Managing Consultant

Directed a successful product development and deployment of new SOA assets that significantly accelerated service-oriented architecture adoption for large healthcare-payer clients, using globally-dispersed resources for the requirements definition, design, development, quality assurance, marketing, and implementation of the solution. Also served as the primary SME for an IT Governance initiative for a large regional payer that

improved the organization effectiveness and efficiency in selecting managing IT service management improvements and resulted in higher customer satisfaction.

1998-2006 - Keane, USA, Boston

Program Manager / Engagement Manager

Directed multiple strategic engagements improving IT services delivery, business process improvements, ERP implementation, portfolio / project management, and governance processes with numerous public sector, healthcare-payers, manufacturing, and consumer products clients.

1995-1998 - Elf Atochem NA, USA, Philadelphia

Program Manager, EH &S Regulatory Compliance

Drove a multi-site / multi-state EH&S regulatory compliance

implementation for an international specialty chemical company.

1986-1995 - General Dynamics - Bath Iron Works, USA, Bath

Multiple management positions

Managed strategic initiatives, including MRP-II, Time & Attendance, Warehousing & Distribution, EH&S, Automated Data Collection, and Model Office.

NOTABLE ASSIGNMENT HISTORY

Wisconsin Health Information Organization - Program Executive - Directed development and deployment of multi-stakeholder All-Payer Claims Database solution that serves as a national model for viability & sustainability.

New York State OCIO / OFT. Program Manager - Managed an IT

Governance initiative authoring the business case, securing funding, and overseeing multiple concurrent process and organization change projects affecting an IT staff of ~1200 and clients community in excess of over 100,000. Focused on developing customer-centric process improvements through a campaign to that promoted and enabled service excellence.

Established a new state data center with responsibility for $75M

infrastructure investments, leveraged staff of 12 (extended team of over 100), and trained/mentored state personnel to lead projects, meet or exceed client expectations, and deliver high quality solutions. Also managed development of an actionable business strategy (strategic plan) for an agency to achieve business goals & reduce costs. Instituted IT Service Management

Blue Cross and Blue Shield. Engagement Manager, Business partner & IT leader. Directed the engagement including strategic information planning, services delivery, organization change management, and full accountability and responsibility for the management of the information services & technology organization. Instituted consistent, repeatable processes, continuous improvement, and quality management programs that resulted in increased productivity, a 65% increase in customer

satisfaction, and a 99% reduction in production defects. In addition, managed initiatives with multiple healthcare-payers including deploying claims adjudication system, electronic document management system, Medicare Part B CAST Audits, enabling a joint-venture, and training/mentoring project managers.

Additional strategic roles and clients supported in a program management capacity:

Mutual Insurance. Migration to new core business system following

divestiture.

Consumer Products. Migration to single ERP system within Americas for deployment as single global instance.

High-Tech Networks. Migration of Human Resource functions (including payroll, benefits, and training) into a major ERP system

Regulatory Compliance. Education, awareness and adoption of best

practices and process controls

EDUCATION & AFFILIATIONS

- Masters of Science in Management - Leadership, Thomas Edison State College

- Bachelor of Science, Colorado State University

- Certified Project Director (CPD) - IAPPM CPD0046/0508

- ITIL and PRINCE2

- Information Systems Audit & Control Association (ISACA)

- International Association of Project and Program Management (IAPPM)

- Project Management Institute (PMI)

BASELINES

Domains: Customer Relationship Management, Application Services,

Systems Integration, Quality Management, Performance Improvement, Financial & Cost Management, Strategic Planning, IT Infrastructure, Business Process Re-engineering, Application Development, Package Solution Integration, Governance, Portfolio Management, Organization Change

Standards / Best Practices: Project Management (PMBOK and PRINCE2), Information Technology Infrastructure Library (ITIL), Control Objectives for Information and related Technology (COBIT), Lean SixSigma, AS-8015, AS-4036, ANSI/HIPAA, PMI, IAPPM

Areas of Practice: Engagement Manager, Program Manager, Process

Improvement, System implementation, Supplier Management, Change

Management, Operations Manager, IT Governance / IT Leadership,

Program Management Offices (PMO), Strategic Planning, Merger and

Acquisition, Due Diligence and Integration, Financial Planning and Analysis

Values: Leadership, Teamwork, Integrity, Accountable, Creative,

Resourceful, Objective, Analytical, Counseling, Committed

Applications & Methodology: MS Office Suite, Visio, Outlook,

MS Project, DaptuvPPM, PIEmatrix, Avior, IT Gov / HP PPM, Internet Explorer, RUP, COBIT, PMLC / SDLC, ITIL

Value Proposition: Lead transformation / enterprise change initiatives that are large, highly visible, mission critical, and must-do in any combination of business-process, technology, or both.

Seek challenging initiatives requiring tenacity, perseverance, and focus on delivering high quality results - leading people (irrespective of organization) through consolidation, standardization; and implementing new or improving sub-optimal processes and technologies.

012013

Contact this candidate