Manager Customer Service

Judith Scott

Email: *********@********.***

Address: ** ******** *****

City: Gay

State: GA

Zip: 30218

Country: USA

Phone: 706-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Judith D. Scott

706-***-**** (home)

706-***-**** (cell)

***********@*****.***

Overview

A highly motivated Credit, Collections, Accounts Receivable professional with a verifiable record of accomplishments spanning over 10 years. Highly creative, recognized as a results-oriented and solution focused individual. Areas of strength include:

Business to Business Credit/Collections Accounts Receivable Legal Aspects of Collections Research Abilities Excellent Communication Skills Customer Service Focused Accounts Payable Payroll

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft Access

AS400

Peachtree Accounting, QuickBooks Pro, ADP

Professional Experience

Credit Analyst November 2011 aii December 2012

Accounting Principles, Atlanta, GA

Sysco Atlanta

Food Distribution Company covering the upper 2/3 of the state of Georgia

Managed collections for 5 street ($6 million+ in A/R) and LLC (franchise; $9+ million in A/R)

Achieved and maintained corporate guidelines of 85%-93% collection efficiency

Monitor daily stop list

Coordinate collection of past due accounts with Marketing Associates and District Manager

Negotiate and establish re-payment arrangements

Make recommendations to Credit Manager on litigation to recover un-collectable accounts

Review accounts and make recommendations on payment terms

Assist in training new Marketing Associates

Accounts Receivable Manager January 2007 aii April 2009

Ramada Atlanta Airport Hotel, Atlanta, GA

250 room hotel and banquet facility

Develop new Credit and Collections procedures for House and A/R customer

Responsible for daily cash posting and bank deposits

Responsible for making appropriate decisions concerning bad debt write off, financial discrepancies with regard to guest or billing charges

Identified over $300,000 in billing errors, corrected an negotiated re-billing to major airline accounts

Accounts Payable

Payroll

Performed MOD functions

Credit Coordinator November 2005 aii December 2006

US Foods, Fairburn, GA

Food Distribution Company

Managed and collected over 400 accounts in the Hospitality and Franchise Sector

Successfully raised collection efficiency from average of 75% current to 95% current

Brought and maintained account DSO to 10-15 days

Worked closely with Sales Associates and District Managers to keep accounts contractually compliant

Researched and resolved payment discrepancies

Worked with team to bring all accounts to Sales Tax Compliance in adherence with State of Georgia

Office Manager March 2002 aii April 2004

Pallet Express, Atlanta, GA

Accounts Receivable; billing, cash application and collections

Assisted Controller with Account Payable

Payroll aii 40+ employees

Profit Sharing Administration, compilation and payment of Expense Reports

Create and maintain client contracts, quotes, service agreements, create and maintain customer database

Researched and implemented phone/computer conversion

Researched and wrote proposals for Employee Benefit Plan

Contact this candidate