Customer Service High School
Resume:
.
Erickson
BillyYoung, Motivated and Dedicated!
Erickson Billy
**** **** ******* ****** #****
Mesa, Arizona 85206
Mobile: 602-***-****
Message: 928-***-****
E-mail: abqdnm@r.postjobfree.com
OBJECTIVE: To obtain a full time position with Grand Canyon University.
EDUCATION
High School Diploma, Window Rock High School " Fort Defiance, AZ., 2004
Certificate of Dental Assisting, University of New Mexico " Gallup, NM., 2006
Psychology Major, Mesa Community College " Mesa, AZ., 2010 - Present
CAMPUS AND COMMUNITY ACTIVITIES
Beautiful Life with Hope Coalition, 2009-2010
Native HOPE, 2008-2010
Fort Defiance Domestic Violence Coalition, 2008-210
Fort Defiance Meth Task Force, 2008-2009
UNM-G Student Senate, Senator, 2005-2006
UNM-G Campus Voice Newspaper, 2005-2006
Intervarsity Christian Fellowship, 2004-2006
Window Rock High School Graduation Committee, 2004
WRCOG Children's/Youth Ministry Director, 2003-2005
High School Yearbook Editor, 2003-2004
WORK HISTORY
Casino Arizona at Salt River May 2010 " Present
Keno Runner/Writer/Shift Supervisor
524 North 92nd Street Scottsdale, Arizona 85256
Elisha Moreno, 480-***-****
My current position with Casino Arizona entails with direct contact of our daily customers. Providing quality customer services to promote and control the game of Keno. Operating a cash bank, I handled large amount of monies; and kept work area clean, and restocked. As a Shift Supervisor I monitor the operations of employees, customers and Keno.
Navajo Family Health Resource Network Sept. 2008 " Feb. 2010
Certified Family Planning Counselor and
Certified Male Health Educator
PO Box 1869 Window Rock, AZ 86515
Lucia Craig, 928-***-****
With this capacity it has increase my knowledge through experience by providing community and clinic based counseling; and educating through information of program initiatives. Program services I provided of a Certified Family Planning Counselor and a Certified Male Health Educator were Male Health, Family Planning Services, Reproductive Anatomy and Physiology Education, Sexually Transmitted Infection and Diseases, Family Participation and Intimate Partner Violence. Majority of my efforts were performed in many communities across the Navajo Nation. I have established an amazing network with other entities and organizations nationally and locally. My networking skills and collaboration efforts have allowed me to excel my duties successfully and efficiently. I organized community wellness activities such as health fairs and mini conferences in available vicinities. One major project as a Male Health Counselor was the programs Annual Male Health Conference, which was the foremost successful with attendance ten times more than their previous male health conferences. I took it upon myself to plan this two day conference event task from start to finish. I am very confident and highly efficient in event planning and networking. Additionally, I represented my organization in many occasions and events, which are evidence what Navajo Family Health Resource Network is and how it is available for services. Some local community committees are the Beautiful Life with Hope Coalition, focusing on providing a healthier and loving environment for all Native families; Domestic Violence Coalition and Native H.O.P.E (Helping Other People Endure), which is a school bases curriculum providing education for students to achieve peer-to-peer counseling. Overall, I have demonstrated and shared my professional skills in coordination, planning, counseling, networking and collaboration efforts.
Nizhoni Smiles Inc., St. Michaels, AZ Nov. 2006 " Sept. 2008
Orthodontic Technician and
Dental Assistant and
OSHA Clinical Coordinator
PO Box 1233 St. Michaels, AZ 86511
Dr. Randy Alkire, 928-***-****
It was fortunate for me to have the opportunity to work with this vast facility. I performed various duties and dental treatment as an Orthodontic Technician in the orthodontic department; and as a Dental Assistant in the dental department. I cross-trained and am familiar with all the procedures to the extent as well, I have performed various procedures like new patient exams, record keeping, bonding and debonding of orthodontic appliances, adjustments, delivery of various orthodontic appliances. In the dental department, I assisted in many dental treatment procedures such as exams, various types of oral surgery, operative procedures, composite procedures, root canal treatments (endodontic access/endodontic completions), and impressions. Impressions included pouring, measuring and trimming models; and providing oral hygiene instructions, and taking of radiographs. Since employed with this corporation, I became familiar of duties as a Lab Technician and OSHA Coordinator. As an OSHA Coordinator, I assured that the facility in incompliance with the guidelines and regulations of the OSHA standards. As a daily routine, I sterilized, prepared and arranged instruments in a suitable manner. On various occasions, I performed inventories in the clinical area. Occasionally, I was delegated as the Acting Orthodontic Supervisor and Clinical Trainer for new incoming employees. Additionally, I presented the fundamentals of an orthodontic clinic to the new employees. I performed professional customer services: greeting, seating, treating and scheduling appointments for incoming patients and our providers. Office duties such as photocopying, faxing, proper phone and communication etiquette, input patient information and update onto program (Ortho II) as well as computer operation with dental programs like responsibility to organize and gain knowledge in reference to our new ortho program, Ortho II. Furthermore, I trained my colleagues the knowledge I have acquired in a clinical setting. I took in the responsibility for our clinic, NCI to participate in the Navajo Nation Fair parade.
Fort Defiance IHS " Dental Clinic Aug. 2006 " Oct. 2006
Dental Assistant
PO Box 649 Fort Defiance, AZ 86504
Dr. Timothy Bishop, 928-***-****
I assisted in many dental treatment procedures such as exams, various types of oral surgery, operative procedures, composite procedures, root canal treatments (access/endodontic completions), impressions, which included pouring, measuring, and trimming models, oral hygiene instructions, taking of radiographs. When needed, I presented basic interpretation from English to Navajo for elderly patients. Prepared and arranged instruments in a suitable manner that it would be utilized before and after procedures. I performed professional customer services: greeting, seating, treating and scheduling appointments for incoming patients and our providers. Additionally, office duties included photocopying, faxing, proper phone etiquette, patient chart updates, computer operation with Sidexis, RPMS, and Microsoft Windows. Implemented proper infection and safety control, kept all clinic work areas cleaned and restocked. I collaborated and updated information for the School Fluoride Mouth Rinse Program.
Fort Defiance IHS " Dental Clinic June 2006 " July 2006
Volunteer Dental Assistant
PO Box 649 Fort Defiance, AZ 86504
Dr. Timothy Bishop, 928-***-****
While performing my 300 clinical hours to receive my Certificate of Dental Assisting from the University of New Mexico " Gallup, I had the opportunity to learn and perform many duties as a dental assistant. My duties included proper dental treatment procedure set ups; instruments, anesthetic, dental radiographs, document necessary information and times needed, interpreted from English to Navajo for elderly patients. Implemented proper infection and safety control. Kept all work units and rooms sterilized; offices, and storage rooms restocked. Greeted and seated incoming patients, scheduled patient appointments, and customer service. Operated varies computer programs; Sidexis, RPMS, and Microsoft Windows. Office duties included proper communication and appropriate phone etiquette.
Sizzlers Family Steak House Sept. 2005 " Sept. 2006
Michelle Yazzie, 505-***-****
While operating cash register, I handled large amount of monies; and kept work area clean, and restock. Provided positive customer service and had a leadership role.
UNM-Gallup " Business Mgt & Tech Office Nov. 2004 " May. 2004
Kathy Larason, 505-***-****
Daily, I opened and closed the office and business labs. Updated office files, operated Microsoft Windows, answered phone calls, photo coping, faxing, and performed regular office duties. Assist all instructors and professors when needed.
Navajo Nation Special Diabetes Project Dec. 2004 " Jan. 2005
Robert Nakai, 982-***-****
College Intern " Updated files, operated Microsoft Windows, answered phone calls, photo coping, faxing, performed regular office duties. Collaborated and assisted in many PowerPoint Presentations.
Fort Defiance IHS " Dental Clinic Aug. 2004 " Oct. 2004
Dr. Timothy Bishop, 928-***-****
Opened and closed clinic office, prepared/updated files, and patient charts. Operated Microsoft Windows, worked with IHS computer program (RPMS), and answered phone calls, photo coping, faxing, and performed regular office duties.
CERTIFICATES AND RECOGNITIONS
Certificate of Completion Male Health Educator Training Institute
Certificate of Completion Fundamentals of HIV Prevention Counseling & Testing
Certificate of Competence " Family Planning Basics
Arizona Clinical Radiology Certified
Section 508 Training
Certificate of Completion Computer Security Awareness Training
Certificate of Completion for Privacy Act and HIPAA Training
FDIHS Certificate of Attendance for Safety & Infection Control
Indian Health Services Certificate of Competency in Dental Radiology
UNM " Gallup Dean List for Summer 2006
Certificate of Outstanding Leadership & Commitment UNM Student Senate
National Dean's List 2004-2005
HOBBIES
I enjoy traveling, reading literatures, planning, organizing events and networking. I enjoy wellness activities. Photography is another highlight as a hobby. Spending quality time with family and friends is very valuable. Meeting new people and working with others, locally and nationally on various projects is an additional highlight as well.
FUTURE GOALS
My future goals are to continue higher education at a four-year college for Psychology. Additionally, I would like to expand my career with every opportunity that may increase my knowledge. Overall, I consider myself as an independent, well educated and confident individual.
VOLUNTEER ACTIVITIES
UNM " Gallup / RMCHCS Health Fair, May 2005
UNM " Gallup / RMCHCS Health Fair, May 2006
Toys for Tots " Navajo Region, 2005
Toys for Tots " Navajo Region, 2007
REFERANCES
Lucia Craig, Family Planning Manager Juanita Jackson, Executive Director
Navajo Family Health Resource Network Navajo Family Health Resource Network
Post Office Box 1869 Post Office Box 1869
Window Rock, Arizona 86515 Window Rock, Arizona 86515
928-***-**** 928-***-****/ 928-***-****
Kelly Manuelito, Family Planning Counselor Alberta Curley, Office Specialist
Navajo Family Health Resource Network Dept. of Behavioral Health Services
Post Office Box 2554 Post Office Box 763
Window Rock, Arizona 86515 St. Michaels, Arizona 86511
Evelyn Mahkee, Fitness Specialist Valerie Bitsilly, Accountant
NNSDP - Wellness Center Navajo Nation Purchasing Dept.
Post Office Box 300 Post Office Box 3682
Zuni, New Mexico 87327 Yahtahey, NM 87675
Fannie Jackson, HIV Health Educator Dornell Pete, Epidemiologist
HIV Prevention Program Navajo Epidemiology Center
Post Office Box 288 Post Office Box 668
Fort Defiance, Arizona 86504 Window Rock, Arizona 86515
Verna Watchman, Dental Assistant Jerry Tom, Senior Pastor
Nizhoni Smiles, Inc. Window Rock Church of God
Post Office Box 1845 Post Office Box 2874
Gallup, New Mexico 87305 Window Rock, Arizona 87515
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