Manager Customer Service

Marguerite Doucett

Email: *********@********.***

Address: *** *********** *** **

City: New Prague

State: MN

Zip: 56071

Country: USA

Phone: 952-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

408 Ladyslipper Ave NE

New Prague, MN 56071

Email:************@*****.***

Cell: 507-***-****

Home: 952-***-****

Marguerite Doucett

QUALIFICATIONS SUMMARY

Well-rounded background in administration, supervision, communication and customer service

Flexible to successfully handle multiple tasks and shifting priorities in a fast-paced, professional setting

Skilled in working and communicating with executives, coworkers, carrier representatives, buyers and vendors

Excellent PC skills, including MS Office, OTM (Oracle), Manugistics, ITrade, TMS TMW

WORK HISTORY

Inbound Traffic CoordinatorSuperValu, Chanhassen, MN

2007 Present

Analyze vendor allowance versus carrier rates on existing backhaul lanes to insure profitability

Analyze vendor allowances versus new carrier rates to measure whether potential backhaul lanes will cover

Transportation costs

Work with carriers to find their drivers' empty miles and schedule backhaul to fill those miles with freight

Thereby generate income for the carrier

Analyze period backhaul reports to insure profitability, accuracy and look for inconsistencies

Continue to execute all responsibilities of an Inbound Traffic Coordinator

Coordinate transfer of freight from produce and grocery vendors to distribution warehouses

Effectively communicate with buyers and carriers via email, phone, fax and in person

Use various software systems to tender, locate and manage inbound produce and grocery freight

Work with other transportation logistics administrators to ensure the best service possible

Educate carriers on use of new database systems, procedures and expectations

Safety/Vehicle Compliance Manager Freight Broker Q-Carriers, Shakopee, MN

2002-2007 Maintain Fleet Licensing, permits inspections files for a fleet of 100-120 tractor-trailers. Maintain accurate up-to-date files that comply with the federal Minnesota state government regulations regarding both contractor and company equipment. Maintain Driver Qualifications files on all current drivers. Maintain a current up-to-date database for driver annual reviews for both federal and state regulations. Create prepare individual driver files according to their use with the Company and Federal uses. Maintain a current and up-to-date database to maintain and track drivers credentials, for the federal requirements. Maintain and conduct the drug and alcohol-screening program in accordance with federal regulations and in full and complete compliance with states regulations. Do the Safety department orientation, verifying past employment, training and retraining of new or current drivers with in the company. Recover all license plates, permits, and satellite equipment from drivers who have terminated or lease cancellation of their lease. Lease contracts, prepare, explained and sign the hauling equipment contracts with current and new drivers. Run federal reports on the new drivers coming in the company: check employment verifications, MVR, drug and Alcohol reports. Main contact with drivers when they are on the road. Maintain the motor vehicle accident and personal injury databases; works with insurance companies, law enforcement offices, and main contact when accident occurs writes accident report. Main contact for permits on the tractor and trailers, prepare for new tabs, license plates, renew tabs, and replace tabs on both. Main Notary Public within the company. Discipline drivers that comply with the federal laws. Dispatch Scheduling pick-ups and Drop offs with customers, clients and drivers. Booking loads with Carriers Establishing new accounts with Clients and Carriers

Negotiating rates with Carries on Loads

Office Manager Winsted Gentle Dental Winsted, MN 1998-2002

Managing Staff of 3 Dentist, 3 Hygienist and 8 Dental Assistants in the back end of the office.

Managed the scheduling department and the sanitation department.

Worked with weekly, monthly, quarter and yearly reports and figures.

Payroll for the clinic.

Worked with Insurance Companies for getting the new codes enforced to the patients records.

Gathered the information from new patients and current patients for their chart.

Managing budgets for the monthly, quarterly and yearly for the clinic.

Job reviews and enforced the HIPPA law to the office.

Account payable and receivable for the clinic.

Worked with insurance companies on claims.

Implemented an employee handbook.

Finical Manager for the clinic when patients need to make arrangement.

Dental coding for the insurance coding for payment,

Collections on delinquent accounts and making payments plan with a 3rd party service that works with the office.

Client Account Manger/ Purchasing Specialist Digital River/ DSS Eden Prairie, MN 1992-1998

Managing Fortune 500+ Clients Accounts

Manage Mentor warehouse staff

Scheduling incoming and outgoing LTL shipments for clients.

Writing and Processing BOLs for the outgoing shipments for the LTL shipments.

Troubleshooting inventory, site, pricing issues within DR and clients.

Daily interaction with fortune 500 clients regarding inventory, pricing and levels.

Maintaining Inventory levels for 400+ international and national clients in their inventory levels, their forecasting.

Working with weekly, daily, and monthly client reports.

Daily interaction with clients, shippers and receiving dock.

Client setup in the database with warehouse mainframe using the AS400 system.

Ownership of the AS400 system with 4000+ SKUs

Accounting Clerk Digital River/ DSS Eden Prairie, MN 1992-1998

Generated Penetration reports used within the corporation to show the clients revenue generated. Compared contracts to the reports, ensured matching report percentages, check generated do to this report, ensuring signatures are noted and mailed to the client in a timely matter.

Generated internal reports reflecting clients revenue.

Freight invoices entry and making sure that and accounts paid on a timely matter.

Interacting with internal departments and Account Development Managers.

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