Sales Customer Service

David Grossman

Email: abqdne@r.postjobfree.com

Address: **** *. **** **** **.

City: Phoenix

State: AZ

Zip: 85085

Country: USA

Phone: 602-***-****

Skill Level: Senior

Salary Range: $120,000

Willing to Relocate

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

David B Grossman

2326 W. Bent Tree Dr. 602-***-****

Phoenix, AZ 85085 abqdne@r.postjobfree.com

EXECUTIVE SALES / MANAGER PROFESSIONAL

PROFILE A seasoned professional and effectual leader with a proven ability to lead teams and exceed sales quotas:

* 25+ years of strong inside/outside sales and management experience

* Master of presentations

* Extensive experience in implementing successful processes

* Powerful and successful closing abilities

* Passion for gaining personal relationships with clients

* Passion to train and mentor sales professionals

EMPLOYMENT

July 2010 - November 2012 Director of sales Think Debt Relief

Think Debt Relief is a debt settlement company that I was hired to resuscitate from nearly going out of business. It was my responsibility to, build a sales team, create and implement all training material, create completive pay plans to the debt settlement industry, bring a profitable in house product from underwriting to marketing and all aspects of accounting, look at other viable profitable products to sell, constantly find various lead providers, create reports to masseur ROI on all lead sources and find other related companies to create profitable and long lasting affiliate relationships. When I accepted this position there were 4 sales reps. currently there are 45 sales reps producing over $5,000,000.00 in gross sales per month. Think Debt Relief was the #1 producing affiliate partner for Legal helpers Debt Resolution.

September 2006 - July 2010 EVP of Operations American Platinum Financial Services

American Platinum Financial Services was a diversified leading sales company that dominated the debt settlement and mortgage modification industries. We were a national call center company based in Scottsdale, AZ, that generated over $83 million in annually sales.

A.P.F.S. was a startup company in 2006. My roles as one of the four founding partners was to first build an infrastructure to support our sales and customer service teams. I acted as the general contractor and ran all aspects of the build out of a 12,000 square foot office while putting in place our entire IT infrastructure. This included hiring contractors to install networking, servers, internet connectivity as well as decided what software was necessary for our day to day operations. It was also my responsibility to purchase and negotiate all IT related purchases and finally hire an IT director that reported directly to me. I also ran our entire back end operations including but not limited to working with my IT director in customizing caned software to suite our specific needs, creating protocol and processes of all aspects of customer service, negotiation of debt settlement and mortgage modifications, receivables, payables 3rd party relations as well as hire and train a staff of 75 people. Because of my extensive sales back ground I also hired our corporate trainer and worked directly with him to create all of APFS`s training material and content.

2004-2006 Senior Account Executive IndyMac Bank

While being employed with IndyMac Bank as a senior account executive it was my responsibility to organize meetings with new and established business to business clients and perform sales presentations that provide clients with information about IndyMac Bank`s diverse and unique lending products. It was also my responsibility to follow up with businesses to answer any questions and resolve concerns. To work directly with loan officers and processors to make sure anyone that was involved in originating a mortgage with IndyMac Bank was trained on our proprietary soft ware and was up to date with our product offerings. I also worked directly with owners by hosting dinners and performing mass presentations, I generate referrals and built personal relationships with each client there for allowing me to be in the top 5% of all senior account executives of the nation`s sales force.

1999-2004 South West VP of sales First Alliance Mortgage

While being employed with First Alliance Mortgage I started as a loan officer in New York and New Jersey. After 6 months I was the number one loan officer in the country, and within 9 months of employment I was promoted to be branch manager for the country`s highest producing branch. While branch manager I was able to implement some customer service processes that allowed me to increase production of this branch by 23%. Because of my ability to close at a consistently high level and of my ability to motivate and manage others I was then again promoted to South West regional VP in October of 2000 and was transferred to Arizona in February 2001.

1980-1999 Automobile Sales

I was in the automobile sales industry for over 19 years. While working in the automotive sales industry I was fortunate enough to of held the positions of a salesman, finance and insurance consultant, sales manager, director of finance, general sales manager and eventually I was the general manager of the second largest Toyota dealership in the world. As general manager of Toyota Land I was responsible for the day to day operations of the entire business. I ran new and used sales, service, parts, inventory, accounting and I was responsibility for a million dollar a month advertising budget. I was also the lead liaison to Toyota and all other manufacturers and 3rd party vendors.

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