Engineer Service

Rick Perkins

Email: *********@********.***

Address: **** ****** ******

City: Lehigh Acres

State: FL

Zip: 33936

Country: USA

Phone: 239-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Rick Perkins

*******@***********.***

Recent History: 2009-Present

After a lay off, relocated to SW Florida by flipping our homes in Maryland, and purchasing one here. We are now done renovation, and I am currently seeking a fresh opportunity in Field Service

Experience: 1988-2009 Applied Biosystems Foster City, CA

1998-2009 District Service Manager

Responsible for a seven state territory covering the South Eastern U.S. managing a team of up to ten Field Service Engineers with annual revenue in the $3M range. Duties included maintaining customer satisfaction through proper work distribution, account assignments, profitability and expense containment, hiring and firing, and employee development. I also worked closely with the Sales department to insure timely installation of revenue recognition instruments at quarter's end.

* Received an award for the Most Top Line Revenue Growth FY 2007

1988-1998 Senior Field Service Engineer

Responsibilities included the installation, training and repair of High Tech Instruments in the Life Sciences arena such as, Protein Sequencers and Synthesizers, DNA Synthesizers, Amino Acid Analyzers, HPLC systems, and DNA Sequence Detectors.

* Recognized as the Top Protein Sequencer Service Engineer in the Country

1987-1988 Tecator, Inc. Herndon, VA

Field Service Engineer/Manager

Responsibilities included the installation and service of instruments in the food monitoring sector with one Field Service Engineer reporting to me.

1986-1987 Varex Corporation Rockville, MD

Sales, Technical Closer

Assisted in the Sales of preparatory HPLC Equipment, laser light scattering detectors and preparatory HPLC columns.

1979-1986 LKB Instruments Gaithersburg, MD

1984-1986 Regional Service Manager

Responsibilities included assuring customer satisfaction through proper account distribution and instrument allocations, revenue forecasting and expense budgeting, hiring, firing and employee development. I managed a group of twelve Field Service Engineers in the East and Midwest portions of the U.S.

1983-1984 Repair Facility Supervisor

Responsibilities included supervising four in house technicians who repaired mailed in instrumentation from customers and defective PC Boards from the Field Engineers. I also maintained my role as Service Specialist on the company's line of Amino Acid Analyzers and HPLC equipment.

1981-1983 Amino Acid Analyzer and HPLC Service Specialist

I served as the liaison to the manufacturers of this equipment who were located in the U.K. and Sweden, respectively. My responsibilities included training the U.S. Field Service Engineers on the proper repair of these units, assisting on difficult field repairs, and providing customer demonstrations in the lab.

1979-1981 Field Service Engineer

Duties involved the installation, training and repair of a wide array of laboratory instrumentation and maintaining a high degree of customer satisfaction. The instrumentation included HV Power Supplies for Electrophoresis, Fraction Collectors, Beta and Gamma Nuclear Counters, Amino Acid Analyzers, Microtomes, HPLC Instrumentation, UV Detectors, Diode Array Detectors, and UV Spectrophotometers.

Education:

* BA degree from the University of Maryland, Baltimore County Campus.

Major in Chemistry, Minor in Mathematics

* Multiple Seminars on Management Techniques, Legal Aspects of Management, Negotiation Skills, and Logic Resolution Skills

* Proficient in the Microsoft Office Suite of Applications

* Self Taught on the Process of Building Personal Computers

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