Customer Service Manager
Resume:
Donna Mealy
Email: abqdlt@r.postjobfree.com
Address: *** ** ******** **.
City: Port St. Lucie
State: FL
Zip: 34984
Country: USA
Phone: 772-***-****
Skill Level: Entry
Salary Range: $20,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Donna M. Mealy
481 SW Whitmore Drive
Port St. Lucie, FL 34984
772-***-**** cell
abqdlt@r.postjobfree.com
SUMMERY
Customer relations specialist processing excellent people skills and a diverse background, including experience in all aspects of management. Key strengths are interpersonal skills and ability to adapt successfully to unexpected situations.
EXPERIENCE
06/06-Presant Dillard's Department Store
Sales Associate
09/11-12/11 Aegis Communications Group. Inc.
Insurance Verification Agent
Temporary position doing insurance verification for Humana
Confirmation member's policy and answering questions for members
10/08-12/10 Pinnacle Airlines, Atlanta, Georgia
Flight Attendant
Managed in-flight cabin operations, as required
Provided in-flight customer service, including heavy lifting to 60 lbs.
Ensured FAA safety requirement compliance
Maintained cabin cleanliness and provisions
Agility, communication skills, FBI background check, drug testing required
1993 - 2007 TAYLOR MORRISON (formerly Taylor Woodrow)
Construction Manager and Project Safety Director
Managed all aspects of new home construction, including in-house design and construction and subcontracted operations
Completed 200 homes annually
Cost estimated common areas, facilities, and new home construction
Ensured budgetary compliance to multi-million dollar levels
Established quality control initiatives
Liaised between in-house development divisions, building departments
And municipalities, utility authorities, and public entities
Supervised team of 30 plus employees
Administered human resources duties, including hiring, termination team
Development and annual reviews
Managed subcontracted resources, including:
Determination of scopes of work
Negotiation of legal agreements and pricing schedules
Verification of insurance requirements
CUSTOMER CARE MANAGER
Managed all aspects of customer service operations
Conducted walkthroughs and new home construction orientations
Maintained relations with clients and vendors
Investigated and managed water intrusion projects
Oversaw department post-closing functions
Handled emergency situations and resolved customers concerns
Previously engaged as Field Construction Manager, Contracts Manager,
Custom Design Representative and Construction Administrator
1991 - 1993 RENAR DEVELOPMENT CORPORATION
Construction Superintendent
1989 - 1991 CATALINA HOMES
Sales Associate
1985 - 1989 CENTURY 21 DUNCAN & ASSOCIATES
Sales Associate
SKILLS
Microsoft Office Word, through 2007
Microsoft Office Excel through 2007
Microsoft Internet Explorer
General office equipment
(Including fax and copy machines and telephone systems)
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