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Customer Service Human Resources

Location:
Venice, FL
Posted:
January 17, 2013

Contact this candidate

Resume:

Carl Olderich

Email: abqdll@r.postjobfree.com

Address: *** ****** ***** ***

City: Venice

State: FL

Zip: 34292

Country: USA

Phone: 941-***-****

Skill Level: Management

Salary Range: $72,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CARL D. OLDERICH

941-***-**** abqdll@r.postjobfree.com

Award-winning professional with 20+ years of proven, progressive experience in management and training in the transportation industry, emphasizing the quality, environmental, and safety areas. Possesses diverse experience both in and out of an office environment, highly transferrable to HR, customer service, and general-training fields. Adept at leading entire organizations to embrace new ideas, processes, equipment, and training.

CORE COMPETENCIES

Operations Management Logistics Management Regulatory Compliance Audits and Inspections Training

Change Management Program Development/Implementation Team Building Warehouse Management

Customer Service Continuous Process Improvement Fleet/Facilities Maintenance Human Resources

PROFESSIONAL EXPERIENCE

Self-employed from 2007 to 2010 as a cruise travel owner/agent with Cruise Planners of Venice, LLC. Managed all business functions, including strategic planning, human resources, customer service, and finance/accounting.

MAERSK LINE, LIMITED, Norfolk, Virginia

Global provider of logistics, maritime, and transportation services with approximately $100M in 2006 revenue.

General Manager, Quality, Environmental, Safety and Security 2003 - 2006

Manager, Quality and Safety 1998 - 2003

Led the development and implementation of quality, environmental, safety and security standards and systems. Served as primary point of contact for ensuring compliance of policies/procedures, work instructions, records, and archives with company(tm)s QES System, ISM Code, ISO 9001 certification process, and other environmental, safety, and security regulatory agencies. Planned/scheduled all internal/external audits. Managed a staff of four.

* Developed/implemented all ISO systems with training modules, and conducted annual management reviews

* Delivered comprehensive QES training to thousands of operational personnel on 50 vessels and in 3 offices

* Led seamless transition to paperless management, integrating QES systems and creating in-house training

* Developed database of corrective-action requests, plans, and responses based on vessel inspections/audits

* Received first Maersk National Safety Professional of the Year Award and 3 President(tm)s Safety Council Awards

Senior Port Captain, Norfolk, Virginia 1997 - 1998

Coordinated and supervised all phases of complex transportation logistics for a fleet of 10 vessels. Liaised between the port, ship captains, and multiple shore-side departments, including human resources, purchasing, engineering, and finance departments, to ensure the fulfillment of requirements for both vessels and customers.

* Conducted Q&S inspections and audits of vessels, providing crews with written feedback/recommendations

* Consistently met or surpassed customer expectations, resulting in an exceptional customer-satisfaction rate

US MARINE MANAGEMENT, INC., Honolulu, Hawaii

Contract vessel management company that operated up to 18 small special-mission vessels and generated $8M.

Manager, Pacific Operations 1989 - 1997

Planned and directed round-the-clock Pacific vessel operations, including engineering, logistics, warehousing, staffing, purchasing, and payroll. Ensured regulatory compliance of all vessels through periodic inspections and training in ship safety and security. Led a team of 20 employees in a fast-paced, deadline-driven environment.

* Managed warehouse and provided global logistical support for 9 government-owned, special-mission vessels

* Entrusted with holding/exercising the ultimate authority for the release of all communications with vessels

EDUCATION/TRAINING/LICENSES

Master of Arts (MA) in Organizational Management

Bachelor of Science (BS) in Marine Transportation

Maritime Lead Auditor: ISM, ISO 9001, 14001

Executive Development Certification Program

United States Coast Guard (USCG) License

Kelvin TOP-SET Investigators Training Course

US Government Top Secret Security Clearance

Maritime Security Officer Training

Developing Executive Leadership

Critical Thinking / Strategic Planning

Finance/Accounting and Writing Training

American Management Association Training

AFFILIATIONS / SERVICE

American Red Cross Sarasota FL Chapter Volunteer

(Maintain all vehicles/trailers in operational status)

Board of Visitors, Massachusetts Maritime Academy

Past President, NDTA Norfolk Area Chapter

NSC Water Transportation Group Committee

Ship Operations Cooperative Program (SOCP)



Contact this candidate