Manager Customer Service

Kurt Wien

Email: abqdlb@r.postjobfree.com

Address: **** ****** *****

City: Orangevale

State: CA

Zip: 95662

Country: USA

Phone: 916-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kurt Wien

Orangevale, CA 95662 + 916-***-****

maddogg1157 .abqdlb@r.postjobfree.com

Summary

Results-oriented professional bringing over 12 years experience in Driving and Transportation Management with a strong work ethic, clean driving record and experience in mountain and winter driving. Exceptional communicator who clearly explains processes and procedures to diverse audiences in multiple disciplines. Personable and talented in customer service to build rapport, earn trust and develop long-term working relationships with clients, colleagues and management.

* Self-starting local & over-the-road driver (OTR) logging over 1.5 million miles operating all truck types: Kenworth, Peterbilt, Freightliner, Volvo, Macks, International, and Cabovers with expertise handling multiple transmission systems: 8, 9, 10, 13 and 18 speeds, autoshifts and automatics.

* Versatile and adaptable with Class A license to operate tankers, doubles, triples, hazmat endorsements; OHSA certified forklift operator.

* Extensive knowledge of DOT safety regulations, map reading and GPS procedures, TWIC Security Clearance.

* Expertise to develop and facilitate train-the-trainer and driver training programs encompassing logistics of driving specialty freight, including refrigerated loads, temperature sensitive loads, and specialized fleets.

* Robust manager skilled in directing warehouse operations monitoring freight offloads, inventory management, delivery verification and product quality assurance.

* Proficient computer skills: MS Works, MS Word, MS Excel, and Internet

Professional Experience

Hostess-IBC Brands, Sacramento, CA 6/11 - 11/16

Route Driver

Hauled bread and cake products to retail store outlets within an intrastate territory spanning Northern and Central California, including deliveries to Lake Tahoe and Reno, Nevada.

Allegre Trucking, Lodi, CA 08/11 - 04/12

Local OTR Driver

Delivered bulk food products within a Western interstate territory encompassing: California, Oregon, Nevada and Utah.

* Drove tankers and dry vans handling pneumatic systems.

* Contracted in May 2012 for short-term project directing warehouse operations for a sugar offload project.

Coordinated freight offload from Port of Stockton, monitored incoming transport drivers unloading product to warehouse, directed warehouse operations operating forklift for palletized product movement and inventory

management verifying shipments and quality control.

Central Refrigerated Services, West Valley City, UT 06/02- 08/11

Training & Equipment Manager I OTR Driver

Drove hauls over interstate routes maintaining an accident-free, flawless driving record. Promoted to Equipment Manager accountable for inventory, operability and maintenance of 1,800 semis, including refrigerated and temperature-controlled

reefers maintaining all codes and safety codes and standards.

* Designed and led a train-the-trainer program certifying 350 driver trainers and over 70 OTR drivers on logistics of specialty fleets, specialized transports, and temperature-controlled long-haul freight.

* Recognized as 3rd party trucking tester for State of Utah.

* Assigned as Transportation Manager for FEMA during Operation Katrina directing dispatch and delivery of goods and supplies to affected areas.

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Professional Experience (continued)

Dick Simon Trucking, (bought out by Central Refrigerated in 2002) Salt Lake City, UT 02/97- 06/02

Driver Trainer I Driver Relations I OTR Driver

Initially hauled products over interstate routes noting timely deliveries, quality control and accident-free driving record. Promoted to Trucking School Instructor and Driver Relations Liaison.

* Assigned to operate semi-truck tow truck and damaged trailer recoveries truck recovering abandoned trucks/trailers throughout U.S. and Canada.

* Orientation Manager proactively writing a comprehensive orientation program, adopted corporate-wide, implementing, coordinating and conducting two new-hire orientations weekly for five facilities.

* Collaborated with manufacturers, including Bendix testing new semi-truck anti-roll and anti-avoidance devices, Eaton Fuller on auto-shift devices, Utah D.O.T. testing semi brake systems on mountain terrain for truck safety standards and specifications.

* Conducted pre-pass seminars with new Peterbilts with 53 ft trailers testing usability at Park City ski resort ensuring safety during winter conditions in tight transport environments.

* Promoted company through appearances at recruiting shows and trucking schools providing interviews on operations and safety standards.

* Recognized driver liaison with company coordinating with Human Resources and senior management for employee issues, accident investigations, employee assessments, and retraining needs following accident recovery.

Awards

Received during tenure with Central Refrigerated Services and Dick Simon Trucking:

Safe Driving Awards (ATA); Certified Trainer, Citizens of the Highway, and Letters of recommendation citing

comprehensive technical knowledge, leadership and exemplary performance.

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