Chasity Ortenzio

Email: abqdkm@r.postjobfree.com

Address: *** ******** *****

City: Elizabethtown

State: PA

Zip: 17022

Country: USA

Phone: 717-***-****

Skill Level: Management

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CHASITY MARIE ORTENZIO

438 Rockwood Drive, Elizabethtown PA, 17022

Phone: (717) 343 - abqdkm@r.postjobfree.com

EXECUTIVE SUMMARY

I have operated in a leadership capacity for the past 12 years and have developed exceptional organization skills and a proven ability to motivate staff to obtain goals in the most stringent time frames. Additionally, I have developed a skill set that enables me to function independently as a Business Analyst; reading, interpreting and analyzing reports and query findings. I have successfully accomplished the following Project Management training courses: Introductory Project Management and Foundations of Project Management. I have been a Subject Matter Expert (SME) on several mid to large scale Project Teams. I approach work with a genuine level of enthusiasm and unparalleled dedication.

Expertise In:

Training and Development Policy and Procedure Development Customer Service

Operations Management Project Implementation Systems Analyst

Key Skills:

Proficient or familiar with a variety of programs and software packages, including:

NICE Microsoft Office SharePoint

Total View Workforce Management Lotus Notes

EDUCATION

Steelton-Highspire High School (1993) Steelton, PA High School Diploma

PROFESSIONAL EXPERIENCE

United Concordia Companies Inc., Harrisburg PA March 2010 to September 2012

Supervisor - TDP Customer Service

* Responsible for approximately 20 employees; including Technical Assistants, Quality Control Representatives, Coaches and Customer Service Representatives.

* Ensured departmental and governmental contractual standards were achieved.

* Developed staff by evaluating individual needs and fabricating a specialized goal plan.

* Encouraged team members to participate in a variety of self-developmental courses offered by the Highmark University.

* Processed all daily time and attendance.

* Resolved daily situations swiftly and compassionately using dynamic problem solving skills.

* Participated in daily strategic meetings to review inventory and develop a plan of action for workload shifting to accommodate a fluctuating inventory.

* Directly involved with the training and development of new Customer Service Representatives.

C. Ortenzio Resume Cont. Page 2 of 2

United Concordia Companies Inc., Harrisburg PA Feb. 2006 to March 2010

Dental Consultant - TDP Customer Service

* Researched HIPAA Complaints and coordinated annual HIPAA Risk Assessments.

* Administered Client Letter (access, profiles and letter updates).

* Maintained and created all departmental policies and procedures.

* Coordinated and conducted training as needed.

* Completed Disaster Recovery and Business Continuity Planning annually.

* Elevated and interacted with Corporate Legal Team with all high profile referrals.

* Reviewed and evaluated all End of Line errors from audit.

* Provided departmental tours.

* Captured all scheduling updates in TotalView (Workforce Management) and completed the daily, weekly and monthly scheduling, reviewed schedule adherence and telephone reports, as needed.

* Reviewed statistical reports for inconsistencies and anomalies for upper management.

* Participated as a Subject Matter Expert on several projects such as (Six Sigma ACW Reduction, Ortho Redesign, Cost Estimator and Web Redesign).

United Concordia Companies Inc., Harrisburg PA Oct. 2001 to Feb. 2006

Technical Assistant - TDP Customer Service

* Researched high-level critical issues and provided professional documentation with findings in a timely manner.

* Developed and ran a variety of reports that captured required monthly data that was utilized in departmental reports.

* Provided professional support to work groups, new Customer Service Representatives and management.

* Worked directly with Provider Data Management and clerical staff to update provider files.

* Acted as the TMA liaison for Appeals.

United Concordia Companies Inc., Harrisburg PA April 1997 to Oct. 2001

Advisor Assistant - TDP Customer Service

* Responsible for the accurate and timely processing of all claim appeals.

* Reviewed radiographs, prepared and presented case to the Dental Advisors.

* Processed inquiries from the TRICARE Management Activity (TMA).

AWARDS & ACCOMPLISHMENTS

* 2010, 2011 and 2012 PACEsetter

Company recognition for being Passionate, Accountable, Collaborative and Ethical

* Shining Star Recipient - Departmental recognition by TDP Customer Service staff

ACTIVITIES & INTERESTS

Watching sports and craftwork

I enjoy a close family network.

Actively involved in the community

* Boys and Girls Clubs of America

* Breast Cancer Awareness

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