Anthony Graves

Email: abqdka@r.postjobfree.com

Address: **** ***** ****

City: Capitol Heights

State: MD

Zip: 20743

Country: USA

Phone: 301-***-****

Skill Level: Management

Salary Range: $76,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ANTHONY GRAVES

1040 Karen Boulevard * Capitol Heights, Maryland 20743

abqdka@r.postjobfree.com * H 301-***-**** * C 202-***-****

QUALIFICATIONS

OPERATIONS MANAGMENT / EVENT MANAGEMENT / SALES PROFILE: Skilled and accomplished professional with track record of success delivering consistent sales growth and positive client relationships in event management operations. Talent for ensuring client satisfaction by consulting closely on event needs, effectively navigating any changes, and ensuring successful execution. Strong leadership skills; effectively direct employees and provide coaching to develop performance. Ensure profitability by closely tracking budget information and managing contracts, while successfully developing and implementing procedural improvements.

SPECIALTIES

Event Management, Event Sales, Sales Management, Revenue Growth, Revenue Generation, Client Relationships, Client Relations, Customer Relationships, Customer Relations, Strategic Planning, Sales Strategies, Business Objectives, Exceeding Objectives, Budget Management, Contract writing, Cost Control, Cost Reduction, Sales Forecasting, Sales Analysis, Event Planning, Event Plans, Event Logistics, Logistics Oversight, Client Needs, Client Consulting, Operational Improvements, Process Improvements, Project Management

EXPERIENCE

UNITED STATES NAVY MEMORIAL, Washington, DC

DIRECTOR OF EVENTS/SALES, 12/2006 to Present

Consult with clients to define and meet event needs. Oversee event set-up, directing staff and delegating assignments. Advise military and civilian staff on events, ceremonies, and meetings. Identify and resolve staff and administrative issues. Establish monthly and annual sales objectives, and forecast sales. Establish customer service procedures and analyze potential operational changes. Coordinate with multiple departments.

Key Achievements:

~ Increased sales by 30% per year for past three years through competitive pricing strategies and venue / product selling points and upgrades.

~ Implemented Total Quality Management practices to improve operations.

~ Improved scheduling system to match man-hours with event, increasing readiness and efficiency.

~ Enhanced scheduling efficiency and customer satisfaction by introducing customer relations management system.

~ Effectively motivated customer service associates to maximize performance.

ELECTRONIC DATA SYSTEM, Herndon, VA

PROGRAM / DATA ANALYST, 10/2006 to 12/2006

Compiled and analyzed data, communicating results to teams and clients. Evaluated costing data to ensure correct pricing, as well as reviewing product bar codes and inventory status submitted costing information to senior management.

Key Achievement:

~ Accurately managed highly complex data.

UNITED STATES NAVY, Washington, DC

EVENT COORDINATOR / EXECUTIVE ASSISTANT, 11/2001 to 11/2006

Facilitated commercial and military events, while developing plans and coordinating logistics. Managed 120-bed display ship serving as a hotel for regional groups. Trained and supervised 25 employees, as well as assigning responsibilities and delivering performance evaluations. Oversaw office operations and provided administrative supports, Maintained compliance with policies and procedures.

Key Achievements:

~ Ensured successful performance for more than 700 events through effective planning.

~ Implemented off-duty training hours to assist in improving employee performance.

UNITED STATES NAVY, Los Angeles, CA

RECRUITER / TWO-YEAR COLLEGE COORDINATOR, 11/1996 to 11/2001

Support recruitment goals, collaborating with officials, government agencies, and public on programs. Supervised 25 recruitment staff, Directed office operations and oversaw reserve facilities, Evaluated quality of customer support operations.

Key Achievement:

~ Successfully identified more than 310,000 potential applications from 32 two-year colleges in Los Angles region.

~ Provided key contribution to district achieving 107% of new contract objective.

~ Led telemarketing team to generate 52% of overall district goal with 405 contracts.

~ Developed improvements for employee supervision and information management procedures.

~ Served as key host speaker for major presentation.

EDUCATION

UNIVERSITY OF PHOENIX, Ann Arbor, MI

Bachelor of Science in Business Management

University of Strayer MBA

Contract Writing Training

Contact this candidate