Customer Service Accounting
Resume:
Gloria Knutson
Email: abqdk6@r.postjobfree.com
Address: **** ****** ***
City: Robbinsdale
State: MN
Zip: 55422
Country: USA
Phone: 763-***-****
Skill Level: Experienced
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
GLORIA KNUTSON
763-***-**** abqdk6@r.postjobfree.com
ACCOUNTING PROFESSIONAL CLIENT SERVICES
Exceptional accounting and customer service background combined with solid client-focused communication, interpersonal and follow through skills. Management of diverse, multiple business functions and projects to successful achievement of company objectives. Strong ability to develop, document, implement and improve procedures, as well as train and mentor staff, while working independently with minimal supervision. Skills with programs include Quickbooks, Pivotal, Epicor, Wells Fargo CEO, Access, JP Morgan InfoWeb, Pronto, ACL, Alchemy, iMIS, Draft Conversion Plus, Microsoft office, Platinum, Donavan, AS400, MAS90, ADP, Ceridian, Open Systems, and others specific to industry products
EXPERIENCE
ELCA BOARD OF PENSIONS, Minneapolis MN
Associate Billing/Receipting Analyst (2007 to 2011)
* Collaborated daily with treasury, general ledger accounting and member services, insuring timely completion of all processes.
* Produced accurate reconciliation of the general ledger accounts associated with the billing process.
* Conducted transaction analysis for the billing/receipting system and member accounts. Identified issues and determined appropriate corrective action.
* Performed account adjustments and maintained the integrity of member accounts through analysis, research and process improvement.
* Coordinated with payment administrator (JP Morgan) for the reconciliation and guarantee of payment for 1.4 million dollars of benefits each month and insuring clearance of any outstanding items.
* Direct contact with clearing agent (ACS), ensuring prompt transmission of reports and files on the deposit of 403B funds, continually meeting the 3:00 pm. banking deadline for wiring of funds.
* Utilized various systems, such as Pivotal and CRM, to document the collection process. Involved in all aspects of the process from research to promise to pay agreement negotiations with delinquent members.
Reconciliation Specialist (2004 to 2007)
* Provided staff and members with financial security and peace of mind related to payroll and member account transactions, consistently maintaining a high level of confidentiality.
* Developed, documented and implemented reconciling procedures, as well as interpret and improve current procedures.
* General ledger reconciliations and bank reconciliation preparation. Prepared AP Rec, Bank vs. G/L. Resolution of open items.
* Tax reconciliation. Prepared 941, 945, 1099, W2`s, payroll tax JE`s, 1096, employee TSAs, unrelated business taxable income and all other tax related items.
* Served on corporate and departmental project teams related to specialty areas. Assisted in defining requirements and perform testing. Focused on providing continuous improvement.
GLORIA KNUTSON Page 2
ELCA BOARD OF PENSIONS-cont.
* Audited and reconciled payroll. Pre-check run audit, reconciled ADP payroll records to general ledger, reconciled liability and prepaid accounts, and insured accurate payment of payroll taxes.
* Reconciled member receipts and contribution transmissions to general ledger and Mellon HRS, PBS Trial Balance to general ledger. Identified, researched and resolved outstanding issues.
Customer Service Accounting Supervisor (2000 to 2004)
* Provided professional, knowledgeable and expert advice to customer service and accounting staff.
* Assisted staff accountants with reconciliation process and managed individual staff member`s performance. Provided work direction, insuring complete, accurate and timely completion.
* Manage reconciliation of the pension and benefits system to the tax system. Coordinate processing, printing, mailing of tax tape and member documents (approximately $100 million).
* Managed reconciliation of pension and benefits system member`s quarterly statement process to insure accurate unit values and holdings of $200 million.
* Managed the reconciliation process of three annual institutional member statement processes to insure unit values and holdings of over $89 million are accurate.
* Confirm accuracy of the processing of monthly pension checks of over $10 million and annual dividend checks of over $5 million and authorize release of payments.
Customer Service Accounting Lead (1998 to 2000)
* Developed processes and created Batch programs in ACL to compare data to reduce reconciliation time.
* Assisted staff accounting in reconciling processes and managed individual staff member`s performance.
* Performed conversion testing for outsourcing account management for pensions and investments and in-house program conversions.
* Collaborated with other departments, insuring reports and materials were available at designated times.
* Refined Excel processes to perform QDRO`s, FCR`s and Category splits to assist and back up other departments.
OTHER RELEVENT EXPERIENCE
Benefits Coordinator/Accountant-Rapp Collins Communications
Payroll Coordinator-Select Comfort
Bookkeeper-IDS/American Express, Golden Valley Country Club, Townhome/Valley Townhouse Maintenance
EDUCATION
BS in Accounting from MN School of Business with GPA 3.42, graduated December 21, 2012
AAS (Accounting Emphasis), North Hennepin College, Brooklyn Park, MN, Phi Theta Kappa member
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