Fred Puchala

Email: abqdk4@r.postjobfree.com

Address: *** ********** ****

City: Sayreville

State: NJ

Zip: 08872

Country: USA

Phone: 732-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

FRED PUCHALA

273 Washington Road

Sayreville, NJ 08872

732-***-****

abqdk4@r.postjobfree.com

SENIOR QUALITY SPECIALIST

Methodical, detail-oriented quality professional with

expertise in all phases of the testing process from business

and systems analysis through test case development and

execution. Created innovative procedures that have resulted

in increased efficiency, accuracy, and productivity.

Authored comprehensive documentation for testing procedures

on main systems, which have served as primary reference

sources for new and existing personnel. Led projects, worked

as a cooperative team member, and completed assignments

independently.

CORE COMPETENCIES

* Quality Assurance

* Quality Improvement

* Production, Systems & Applications Testing

* Research

* Validity Testing

* Test Case Development

* Systems Analysis

* Data Analysis

* Documentation

* Process Improvement

* Project Management

* Production & Database Management Support

PROFESSIONAL EXPERIENCE

CHUBB INSURANCE COMPANY, Whitehouse Station, NJ

Senior Test Specialist, 01/2006 - 10/2012

Consultant, 08/2005 - 01/2006

Contributed to improved system performance, uptime, accuracy,

and efficiency through proactive testing and quality

improvement functions and projects for one of the largest

insurance companies in the U.S. Wrote test plans and created

test conditions for two core systems: Billing and Yacht.

Assisted in testing Masterpiece Auto & Home.

* Planned and executed all phases of the testing process for

critical applications on the core systems; analyzed system

requirements to develop test strategies, plans, cases, and

scripts; created Excel spreadsheets to outline tasks and

categories; implemented testing both independently and as a

cooperative team member.

~ Prioritized and delegated test cases to colleagues to

ensure that testing plans and objectives were achieved.

~ Worked collaboratively with Programmers and Business

Analysts to coordinate and facilitate the testing process.

~ Played a key role in strengthening the functionality of

systems by identifying and reporting defects.

* Streamlined and improved testing operations by developing

comprehensive documentation for core processes; developed

reference materials for new and experienced testing

personnel; reduced learning curve and increased productivity

by writing authoritative guides and instructional manuals;

projects included:

~ Created detailed documentation for quality assurance

functions for the company's billing system; authored a

50-page manual, which included table of contents,

categorized instructions, and binder of support materials;

interviewed personnel to identify step-by-step processes for

all aspects of the system.

~ Completed project in three months while simultaneously

performing standard testing responsibilities.

~ Provided a greater understanding of testing procedures for

both in-house staff and outside consultants.

~ Documented basic processes for testing operations within

the company's Yacht system; developed detailed

documentation for creating weekly status reports for testing

projects.

* Analyzed existing testing processes to identify

improvement opportunities; developed practical solutions and

provided recommendations to management; received a letter of

recognition from the company's Innovation Committee for

recommendations; concepts and improvements included:

~ Designed a pre-test approach for creating test plans;

prepared a worksheet with prompts and checklists to aid in

designing efficient and thorough plans; efforts resulted in

increased testing efficiency and accuracy.

~ Developed two processes that were included in Testing

Specialists' "cheat sheet" folder to quickly determine if

policies were on the renewal list; also provided greater

visibility for agents regarding policy renewals.

~ Reduced printing costs by creating ideas for paperless

initiatives; identified alternative methods to store and

analyze data to reduce the need for printing.

~ Devised a concept to automate the creation of test cases.

PALISADES INSURANCE COMPANY, Berkeley Heights, NJ

Business Analyst

2003 - 2005

Performed diverse analytical and quality functions for the

company's billing system. Managed all phases of the testing

and quality process from initial business analysis to

requirements development and testing. Worked closely with

Senior Business Analyst to plan and implement testing on

billing system. Played a key role in improving quality by

identifying defects. Communicated with Programmers to aid in

improving systems.

NEW JERSEY MANUFACTURERS` INSURANCE CO., West Trenton, NJ

Business Analyst

2002 - 2003

Recruited by this major insurance company to aid in system

enhancement projects for the Accounts Receivable,

Collections, and Cashiering Departments. Identified

requirements, created detailed project plans/specifications,

and interfaced with Programmers to coordinate and implement

system changes.

* Helped increase the efficiency, productivity, and accuracy

of various applications through extensive system

modifications and enhancements; conducted research to obtain

background data and identify the most effective methods of

system modifications; managed documentation process for an

online data entry system in preparation for a major system

overhaul.

PRUDENTIAL INSURANCE COMPANY, Holmdel, NJ

Senior Operator - Systems Control

1996 - 2000

Performed installations of files and programs for a major

insurance company. Analyzed requirements to develop

effective project plans. Increased operational efficiency

through the development and implementation of Standard

Operating Procedures. Coordinated more than 200

installations for Y2K project to ensure compliance with

quality standards. Improved productivity and workflow by

developing a spreadsheet to monitor installation processes.

Relied upon to correct emergency production problems to

maintain system integrity and minimize risk.

Systems Specialist - Quality Assurance & Control

1986 - 1996

Performed quality control tests to ensure accuracy of

changes. Significantly increased accuracy by developing and

executing a test approach procedure. Provided individual

training and technical support to data entry specialists in

all aspects of system operations. Collaborated with internal

business units to develop specifications for multiple

projects. Independently created test plans and schedules to

meet time-sensitive project deadlines. Created test

conditions and prepared extensive documentation; maintained

detailed project records.

Assistant EDP Project Analyst

1982 - 1986

Managed day-to-day computer operations for the Systems

Control Department. Supervised and directed activities of

three employees to ensure that operational objectives were

achieved. Trained personnel in all aspects of daily

operations. Increased productivity through cross-training.

Reduced system errors by designing and implementing

cross-reference COBOL programs.

EDUCATION

Middlesex County College, Edison, NJ

A.A.S. in Computer Science

Professional Development - Completed numerous technical and

quality courses

TECHNICAL SKILLS

Experienced in a wide range of systems and applications

including MS Office (Word, Excel), Lotus Notes, Personal

Lines Underwriter Workstation, Masterpiece Inquiry, Quality

Center, Personal Lines Rating, E-Business Customer Service

and Agent Service Portals, and Structured Processor Using

File Input (SPUFI)

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