Sales Customer Service

John Bartell

Email: *********@********.***

Address: **** ********** ******* **

City: Rogers

State: AR

Zip: 72758

Country: USA

Phone: 205-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John K. Bartell 5096 Strathmore Station Dr

Rogers,AR 72758

Email: ********@*********.*** Phone: 205-***-****

Profile: A dedicated and results driven individual with an expertise in supply chain management and logistics. Particularly effective in creating relationships with business owners to drive the success of their business and become an invaluable business partner. Detail oriented with excellent communication skills.

Background:

13 years of supply chain and logistics experience

11 years of management experience and business to business sales

16 years experience of analyzing market trends and driving business change

Proven ability to successfully solve problems

Results oriented individual with strong leadership skills

Great history of working with colleagues onsite and offsite to attain a goal

Ability to train employees on best practices

Proven track record of identifying new prospects and growing accounts

Ability to follow the sales process from start to finish

Passionate about creating business relationships and delivering quality customer service

Driven to always keep the project goal at highest priority

Education: B.B.A.- Marketing, Mississippi State University, 1992, Starkville, Mississippi

Continuing Education: Counselor Salesperson- Aug 2000; CH Robinson Branch Coach Training Program- June 2002; Miller-Heiman Strategic Sales- July 2005; PROFILOR for Managers, Leadership Training- October 2008; Introduction to Retail Link- July 2012; Retail Math 1&2- September 2012; Wal-Mart 101- November 2012

Relevant Experience:

Trained and managed several employees to contribute to the success of two offices

Successfully assisted in the migration of a new operations platform from corporate information technology

Developed an accounts receivable program that lowered outstanding money by half

Worked with several national account reps to assist with the development of accounts including but not limited to Wal-Mart, Sams, Coca Cola, Nestle, and Pepsi

Assisted in the growth of an office that met sales goals seven of ten years

Developed business plans that have proved overall growth

Analyzed market trends and communicated these trends to customers to be able to drive growth of their business

Perform employee reviews to promote growth within the company

Had up to 12 direct reports

Employment: CH Robinson Company 4/2010- 8/2012

Sales Representative/ Account Executive Rogers, AR

Assisted in stabilizing a declining office by identifying employee weaknesses and training best practices

Created business growth through prospecting, identifying viable leads, cold calls, and completing the sales cycle

Helped develop strategies to increase revenues including reducing days to cash, aggressively identifying new business, and growing existing accounts

Educated and trained new employees to expedite contributions to the office

Assisted in the development of the business plan

Ensured day to day operations ran smoothly by tracking shipments en route, communicating with customers and carriers, and solving any problems that may arise

Educated customers on the effects of transportation on their business and the constraints associated with it

Manage any claims by the customer to reduce resolution time

Develop accounts through sales of additional services, gaining more share of transportation budget, and customer reviews

Negotiate rates that would ensure proper service and profitability

Analyze sales and profitability of accounts and the office through internal business software developed by CH Robinson

Scheduled the on call and vacation schedules for the entire office of seven employees

Assisted in business plan development

Develop relationships and negotiate rates with key carriers to assist with the profitability of the business

CH Robinson Company 7/1999-3/2010

Assistant Manager Birmingham,AL

Directly managed a team of 4 salespersons

Recruit new employees through job fairs

Review employees performance to promote their growth within the company

Communicated and implemented new corporate technology updates to the office

Manage credit and account receivables to protect the offices vulnerability

Account development through selling added services, securing larger market share, and reviewing account with customer

Interviewed prospective employees

Created business growth with existing accounts and also completing the sales cycle for new accounts

Analyzed sales and profitability of accounts and the office through internal business software

Golf Professional 5/1992- 9/1998

Managed teams of various sizes to ensure member/customer satisfaction

Instructed individuals and groups of men, women, and children to improve golf skills

Ran numerous events small and large including national amateur tournament(Birmingham Invitational)

Ran and tracked inventory through POS management software

Bought and merchandised soft and hard goods for the golf shop

Completed required continuing education to certify PGA classification

Developed policies and procedures for business and employee success

Developed budgets for events and entire facility

Worked with other departments within facility to coordinate event success

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