Customer Service Manager

Ana Ba

Email: *********@********.***

Address: ** **** **

City: Westerly

State: RI

Zip: 02891

Country: USA

Phone: 401-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ana L. Babcock

33 Cove Rd, Westerly RI.02891 401-***-**** **********@*****.***

Objective

To obtain a position where I can maximize my multilayer organizational skills, assurance, program coordinator, training experience, customer service, public relations and a successful track record in documentation involved in internal & external audits.

Summary of Qualifications

Results-oriented, high energy, hands-on professional, with a successful record of accomplishments in operations areas. Extended experience in quality of service with focus on customer satisfaction.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment and supervisory skills including hiring, termination, scheduling, training, payroll, statistics, and other administrative tasks. Bilingual

Education

High School Quetzalcoatl institute (Mexico) 1981-1984

Bachelor Degree Cuauhtemoc University (Mexico) 1984-1988

(Touristic Business Administration)

Master Degree Mexican Quality Control Institute (Mexico) 1993-1995

(Quality of services)

Professional Experience

Exeter Job Corps Academy Exeter; RI 08/2008**present

Employability *WBL Coordinator:

Developed relationships with potential employers to create new internships` for EJCA students.

Coordinated the Work Based Learning Program or practical activities out and inside of center.

Assist the students in job searching during their transition period.

Assist former students in everything they need.

Follow up graduate placements for future surveys

To hand all administrative and clerical activities involved in the position.

IVI Destination Management Cancun-Mexico 2002-2006

Group Coordinator: According to the schedule of each group-coordinate all ground transportation needed to move the group to its various activities, organize all activities in the hospitality tables, oversee the conference rooms had everything as was required. Updated information about all flights, prepare reports of customer satisfaction and final invoice.

Hertz Car Rental Cancun/Cozumel/ Villahermosa -Mexico 1993-2002

City Manager: was in charge of the complete operation of the company, managing sales, maintenance, finance and personnel departments including activities such as budgeting, revenues and expenses, selection, hiring and training new employees.

Personnel under supervision: 70**150

Tropical Cruiser Cancun-Mexico 1989-1993

Operations Manager: was in charge of food & beverage, maintenance departments for the service offered to 1200 passengers daily.

Personnel under supervision: 50**120

C.o.na.l.e.p. Technical Institute Cancun-Mexico 1989-1993

Instructor: Business administration, Accounting, Hotel Hospitality, Food Services.

References upon request

Contact this candidate