Sales Customer Service
Resume:
Christopher Killmeyer
Email: abqdhc@r.postjobfree.com
Address: **** ******** **., #***
City: Allison Park
State: PA
Zip: 15101
Country: USA
Phone: 412-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
PROFILE
-Extensive management and sales background with strong attention to
detail and process improvement.
-7 years experience as an independent consultant focused on customer
relations and account management.
EMPLOYMENT
OXFORD SOLUTIONS / DICK'S SPORTING GOODS, Coraopolis, PA 9/2012 - Present
E-Commerce OmniChannel Coordinator
- Primary contact to field questions and issues related to OmniChannel.
- Maintained a high level of competency versed in product availability and issues related to Dick's brick and mortar stores
- Maintained detailed reports to help facilitate product distribution; allocation feeds, -Hot- orders and re-allocation to prevent cancellation.
- Maintained a clear at- risk assessment of items that should not be included in OmniChannel fulfillment eligibility.
BED BATH & BEYOND, Fort Lauderdale, FL / Cranberry, PA 11/2010 - 5/2012
Sales Associate / Bridal Consultant / Stock Receiving & Replenishment
- I provide store wide product assistance by demonstration and consultations to our walk-in and phone-in customers. Assist the store sales team and check-out team to ensure the customer experience meets manager`s initiatives and guidelines.
- Responsibilities include: store security, merchandising fixtures and displays, visual standards, suggestive selling, on-line sales, product replenishment, stock room and inventory maintenance.
KILLMEYER PROCESSING, Fort Lauderdale, FL 5/2006 - 4/2011
Consultant / Manager
- During the construction boom and build up throughout Florida I assisted hundreds of business owners, contractors and electricians through the state and county licensing and business registration process. Facilitated services incorporating credit reporting, surety bonds, financial statements, general liability and workman`s compensation insurance in the preparation of all required documentation.
- Consulted licensing applicants on educational, trade experience, criminal, business, and financial responsibility requirements. Prepared and created the necessary documents to meet all guidelines and troubleshot any areas of concern working with the appropriate agencies, government offices and business.
- Administered sales functions, including key account management, customer relationship development, price and contract negotiations to service fulfillment. Completed call logs and sales reports to ensure a proper follow up schedule through our CRM program. Averaged a 70% close on all open sales leads.
- Develop and maintain a customer database by generating and qualifying marketing leads through mailings, website, cold-calls and referrals.
- Supervised and supported sales team with training sessions, 1 on 1 coaching and goal setting. Created standard operating procedures for complete sales cycle. Managed employees and executed performance reviews.
THE BREEDER NETWORK, Hollywood, FL 8/2010 - 10/2010
Salesperson
- Call center sales agent using an Automated Computer Dialing (ACD) system to assist customers in selecting a breed to meet their individual needs through education and pet care.
- Maintained between 150-300 calls per day in addition to processing closed sales using a POS computer system; while consistently exceeding weekly sales quotas.
API PROCESSING, Fort Lauderdale, FL 5/4004 - 5/2006
Senior Consultant / Sales / Office Manager
- Managed the daily operations for a licensing application company while providing sales support through the full sales cycle .In addition, I provided both front line customer service and resolution when needed.
- Managed all customer accounts including relationship development, price and contract negotiations and service fulfillment.
- Generate and qualify leads through mailings, website, cold-calls and referrals while estimating and maximizing sale potential.
- Created and maintained customer database and filing system.
- Completed call logs and sales reports.
- Conducted initial client consultations and facilitated all processes. Managed, supervised and scheduled client`s processes. Managed and supervised staff and established training procedures. Created forms, applications, promotional marketing material via Printshop.
NATIONAL MARKETING INC., Fort Lauderdale, FL 12/2002 - 1/2004
Retail Manager
- Maintained and ordered inventory for a retail space of 5,000 square feet. Responsible for front line customer service, inventory control and ordering. Including product assessment and presentation while providing a friendly and professional atmosphere.
- Established procedures for training new employees. Managed, supervised and scheduled daily tasks of sales associates.
- Responsible for closing, balancing of cash drawers and banking drops.
- Facilitated meetings with wholesale product representatives. Ordered, received, processed and maintained inventory.
FAIRFAX COUNTY GOVERNMENT,
OFFICE OF BUILDING CODE & PERMITS, Fairfax County, VA 1/2002 - 10/2002
Engineering Technician 1
- Assisted residents in processing permits for residential and commercial construction projects and architectural modification for all of Fairfax County while ensuring enforcement of proper codes along with county guidelines.
- Reviewed and scaled structural plans, facilitated in meetings with county team members for various groups. Trained and familiarized with inspections and zoning requirements.
- Maintained a database of all applications while ensuring a timely customer turnover.
EDUCATION & TRAINING
Dale Carnegie - Effective Communicating & Human Relations - 2006
University of Pittsburgh - 1998 & 1999.
SKILLS
Computer skills include: Microsoft Office Suites, Adobe Photoshop, Adobe EchoSign, Nuance PDF Professional. Advanced skill sets with computers.
Knowledgeable with building plan reading and scales.
Productive Dialer, Databases, Sales and Customer Service.
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