Customer Service Sales
Resume:
Taj Artis
Email: *********@********.***
Address: **** ************ ****
City: Decatur
State: IL
Zip: 62521
Country: USA
Phone: 217-***-****
Skill Level: Entry
Salary Range: $36,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Taj Y. Artis, MSW
5145 Swashbuckler Lane Decatur, Illinois 62521
217-***-**** (home) 217-***-**** (cell)
*******@*********.*** ; *********@********.***
Education
University of Southern California, Los Angeles, CA
Master of Social Work, Mental Health - GPA: 3.95/4.0
American InterContinental University, Hoffman Estates, IL
Bachelor of Business Administration, Marketing 2007 - GPA: 4.0/4.0
American InterContinental University, Hoffman Estates, IL
Associate of Arts in Business Administration, Marketing 2006 - GPA: 4.0/4.0
Professional Experience
The Pavilion Behavioral Health System, Champaign, IL
Case Manager for Inpatient Acute Care Unit (MSW Intern) May 2012 - December 2012
Advocated for children with severe emotional and behavioral problems.
Performed intake admissions through biopsychosocial assessments.
Collaborated with interdisciplinary team to design treatment plans & monitor patient goals and outcomes.
Performed case management services related to clients' mental health treatment.
Provided ongoing individual & group therapy.
Maintained client records and demonstrated ethical behaviors, including confidentiality compliance.
Coordinated patient discharges, including residential, DCFS, and in-home transition services.
Community Health Improvement Center (CHIC), Decatur, IL October 2011 - April 2012
Clinical Therapist (MSW Intern)
Conducted initial client interviews & evaluations to assess biopsychosocial & identify presenting problems.
Formulated mental health diagnoses; developed, implemented, & modified client treatment plans.
Collaborated with interdisciplinary team to design treatment plans & monitor patient goals and outcomes.
Performed case management services related to clients' mental health treatment plans.
Maintained active caseload; provided individual therapy to children and adults using various modalities.
Initiated crisis intervention procedures, when appropriate, and documented all actions & outcomes.
Created and maintained database for specific sub-group population that accessed mental health treatment.
Maintained client records and demonstrated ethical behaviors, including confidentiality compliance.
Women of Faith, based in Plano, TX March 2010 - August 2011
Inbound/Outbound Customer Service Representative
Researched various demographic areas in several cities and states; found suitable sales leads.
Established first point-of-contact for service to clients and acted as liaison between clients and WOF.
Mediated and negotiated with clients when business conflicts arose between the customers and WOF.
Generated & processed ticket sales; communicated with clients throughout ordering & delivery process.
Maintained activity data on multi-city/multi-state Excel spreadsheets; reported individual appointment-setting/ticket sales results on weekly basis.
Communicated with event representatives through emails, phone calls, individualized spreadsheets, and the WOF Salesforce database; developed color-coding system for communicating with representatives.
Arranged for marketing materials to be mailed out to prospective and current customers.
Decatur Public School District 61, Decatur, IL August 2005 - June 2009
Dropout Prevention Coordinator & Homeless Liaison
Developed multi-layered tracking system for "at risk" students (truancy/dropout) and distributed this data to all district school administrators and their teams.
Monitored "at risk" students (computer database, individual student records, telephone calls) regularly and arranged for proper intervention, including parent meetings, school success plans, professional outside counseling, etc.
Coordinated and monitored 20 district truancy intervention teams, facilitating individual intervention methods when necessary. Provided steady follow-up.
Facilitated meetings and regular communications with various community outreach partners (Joint Dropout Task Force and the Truancy Committee, etc.).
Served as a liaison between district and outside agencies such as the State's Attorney's Office, Boys & Girls Club, Boy Scouts, Girl Scouts, One Church One School, and Big Brothers Big Sisters. Furnished data to these organizations for the selection and monitoring of students suitable for their various programs.
Co-facilitated (with the Regional Office of Education and Project Success) monthly parent meetings (held at the public library) to address truancy prevention.
Co-facilitated quarterly meetings between the Department of Student Services and all district social workers, family liaisons, guidance counselors, and nurses.
Attended monthly meetings with the District Partnership Council, Weed & Seed, Truancy Court, and Project Success in order to cultivate student success.
Represented the district at many community events including Stick with Your Kids and the Soul Food Festival. Designed/created/organized display tables.
Dispatched truant officers from the Regional Office of Education to locate truant students. Contacted all necessary parties through telephone calls, home visits, and typed communications.
Maintained regular communication with three adult education providers and agencies such as Baby Talk in order to service pregnant students.
Made presentations to parent groups, using audio visuals and typed documents.
Coordinated with Project Success, the Regional Office of Education, and district school personnel to identify and serve homeless students and their families.
Collected input data on a regular basis regarding truancy, absenteeism, homelessness, etc.; shared pertinent data with appropriate parties.
Answered telephones, made outgoing telephone calls, typed, created charts/flyers, maintained files, made photocopies and handouts, etc. on a regular basis.
Family Liaison
Planned, organized, and coordinated special school events involving the students, parents, teachers, administration, and community.
Generated positive publicity for the schools through press releases, newspaper articles, and PowerPoint presentations.
Requested and received funding for special school events through written appeals to outside agencies.
Established and maintained a positive rapport between parents, teachers, and administration.
Monitored "at risk" students and provided continuous positive interaction between the parents and schools.
Designed and maintained record-keeping systems to track & improve student attendance.
Maintained partnership with Regional Office of Education truant officers in order to contact, communicate, and coordinate with parents of truant students.
Visited the homes of students to communicate with parents about school-related issues and concerns.
Coordinated and facilitated interventions for homeless students and their families.
Secured school supplies, clothing, toiletries, and other household items from outside sources for needy students and their families.
Scheduled doctor appointments for certain students and transported them to the doctor and back to school.
Provided transportation and chaperone services to students participating in off-site school events.
Activities and Societies
The Pavilion Behavioral Health System
Presenter: 2012 CEU Community-Wide Workshop - Champaign, IL
Aha! Process, Inc. (a Ruby Payne Company)
Presenter: 2012 Fall Conference - Addressing the Challenges of Poverty - Indianapolis, IN
National Association of Social Workers
Presenter: 2012 NASW National Conference - Washington, DC
Phi Alpha Honor Society
Executive Board Member, Omicron Epsilon Chapter; University of Southern California
Sister Cities International
Committee Member, Decatur, IL Chapter
Skills & Expertise
Motivational Interviewing; Therapeutic Crisis Intervention (TCI); State and NCLB approved paraprofessional; Certified Nursing Assistant (CNA); Microsoft Office Suite; Pentamation; Salesforce
Pasted from
Contact this candidate