Manager Customer Service

Thomas Hudson

Email: abqdgj@r.postjobfree.com

Address: **** *. ***** *****

City: Phoenix

State: AZ

Zip: 85055

Country: USA

Phone: 602-***-****

Skill Level: Management

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

THOMAS A. HUDSON

3620 N. 103rd Dr. Avondale, AZ 85392 Home: 623-***-**** Cell: 602-***-**** abqdgj@r.postjobfree.com

Manufacturing Manager

Results-oriented Manufacturing Manager offering 17 years of expertise and a demonstrated ability to maximize operational efficiency, lead and develop diverse teams and manage complex budgets. Expert in developing and executing business initiatives that are designed to improve operational efficiencies, improve productivity and increase profits. Possess outstanding communication and interpersonal skills, and the ability to build strong, lasting relationships with all levels of personnel, customers and other key business stakeholders. Leverage Six Sigma and Lean Manufacturing expertise to provide leadership for quality production and manufacturing operationsall working to contribute to profitable business growth.

CORE COMPETENCIES

Manufacturing Management

Maximizing Efficiency

Process Standardization

Lean Manufacturing & Six Sigma

Performance Metrics Analysis

Team Management

Recruitment & Training

Workload Management

Employee Career Development

Cost-Reduction Strategies

Analytical Skills

Resource Optimization

LEADERSHIP & BUSINESS MANAGEMENT EXPERIENCE

Advanced to increasingly responsible positions, and managed in excess of 140 employees and up to three manufacturing departments simultaneously. Additionally, managed budgets of $5 million+.

Increased production throughput by 20% to 50% in each of the three departments by utilizing Lean Manufacturing techniques, including eliminating wasted motions and improving layouts.

Supervised a mid-size construction company. Assumed responsibility for all negotiating, estimating, and maintenance of up to $10 million in contracts annually.

Developed a Lean Manufacturing course and led training for more than 150 personnel. Efforts resulted in winning employee of the month award.

Served as integral Core Team Member of an Oracle, ERP system implementation.

Developed and implemented policies and procedures for financial variance reports, which resulted in measurable standards and tracking of costs and profits.

PROCESS IMPROVEMENT EXPERIENCE

Designed and maintained performance metrics to track and ensure continuous improvements in productivity and reductions in operating costs.

Spearheaded the implementation of new production software that resulted in improved throughput and higher quality.

Designed and implemented a scheduling and shipping process in Excel, which resulted in a savings of over 60 man hours per week, equivalent to $45K per year. Upgraded the system by co-writing an Access database saving an additional 20 hours per week.

Created and implemented inventory, purchasing, and production modules of a newly installed ERP computer system.

Designed an inventory numbering system and created all bills of material to produce and price company products.

CLIENT DEVELOPMENT EXPERIENCE

Maintained company-leading quality metrics for all products produced by focusing all manufacturing efforts on the customers' needs.

Designed an order management application that resulted in reduced errors and improvements in the ordering process.

Demonstrated ability to instill a positive, enthusiastic commitment to customer service as a key driver of company goal attainment.

WORK HISTORY

Quietflex/Goodman, Manufacturing Supervisor, Tolleson, AZ 2012 Present

Contractors Door and Millwork, Operations Consultant/Estimator, Phoenix, AZ 2009 2012

Pulte Building Systems, LLC., Manufacturing Manager, Phoenix, AZ, 2003 2009

Contractors Door and Millwork, Vice President/General Manager, Phoenix, AZ 1996 2003

EDUCATION & CERTIFICATIONS

Bachelor of Science in Business Administration: Emphasis in Manufacturing OperationsWayland University, Springfield, MA

Six Sigma Black Belt Certification

Project Management Certification (In Process)

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