Customer Service High School

Allen Eavy

Email: *********@********.***

Address: **** ***** **.

City: Harrison

State: AR

Zip: 72601

Country: USA

Phone: 870-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ALLEN M. EAVY

1209 Vista Dr. Harrison, Arkansas 72601

870-***-**** (H) *****@********.*** 870-***-**** (M)

QUALIFICATIONS

Management ~ Marketing ~ Information Systems ~ Teaching

Personable, sincere Professional skilled in customer service, employee management, business leadership, and ethics. Proven ability to increase company efficiencies by identifying and recommending cost effective process and system changes to managers. Demonstrated ability to effectively manage multiple tasks on time and within budget while accomplishing objectives and meeting customer needs. Effective leader and team member able to see problems as opportunities and make solutions the means to future advancements. Earned 2004 team award for excellent customer service. Strong interpersonal skills; interact easily with customers, managers, and peers. Member, Northwest Arkansas Human Resources Association. Certified Lay Speaker for United Methodist Church.

EDUCATION

JOHN BROWN UNIVERSITY, Siloam Springs, Arkansas

Master of Science in Business Leadership and Ethics, 2006

UNIVERSITY OF ARKANSAS, Fayetteville, Arkansas

Bachelor of Arts Sociology, 1996

NORTH ARKANSAS COMMUNITY COLLEGE, Harrison, Arkansas

Associate of Arts Business Administration and Computer Science, 1991

CARMEN HIGH SCHOOL, Flint, Michigan

High School Diploma, 1971

Volunteer Work for the Genesee County Down Syndrome Facility PROFESSIONAL EXPERIENCE

NORTH ARKANSAS COLLEGE, Harrison Arkansas

Adjunct Professor 2006-Present

GENTRY HIGH SCHOOL, Gentry, Arkansas

Substitute Teacher 2003-2006

WAL-MART HOME OFFICE, Bentonville, Arkansas 2004-2006 Technician Level IV

Addressed corporate office computer service calls by researching reported problems, remotely troubleshooting computers, and successfully resolving software application errors, hardware malfunctions, connectivity issues, and proprietary software bugs. Applied sound leadership principles to increase profitability by encouraging employees to maximize individual productivity and modeling desired behavior and work ethic. Evaluated, analyzed, and consulted with team members on potential solutions to information system methodologies, processes, and application deficiencies. Conceptualized and communicated company-wide energy savings measures to managers including implementing a lighting solution that also reduced employee medical costs and time off the job.

JOHN BROWN UNIVERSITY, Siloam Springs, Arkansas 1997-2003 Technical Specialist

Recommended new computer products and outlined necessary procedural changes to decrease technician response time. Trained multiple technology oriented students to encourage skill development; led efforts to elevate department technology standards and mentored student protgs to earn degrees and progress to high-level technology positions. Earned designation as a Dell-certified technician in 1995. Continued Certification process to present day.

SLAM INTERNET MARKETING, Fayetteville, Arkansas 1991-1997 Owner and Manager

Owned, operated, and managed internet marketing company while simultaneously earning a college degree. Designed and implemented websites to market client products; established an active customer list consisting of numerous large volume accounts. Negotiated and executed a very profitable company sale.

CLOUD CORPORATION, Harrison, Arkansas 1983-1991 Supervisor

Supervised and managed a team of seventy-five second shift employees and coordinated efforts to assist employees in earning General Education Degrees. Increased efficiency by facilitating a plant restructuring project.

ACE FENCE COMPANY, Flint, Michigan

Owner 1979-1983 Supervised and managed a team of fourteen people each having their own talents to bring to the table. Two salespeople, a secretary/book keeper, a maintenance person, and four crews consisting of two installers per crew. In 1983 the company had grown to an estimated value of $175,000.00. This value did not include the human capital, but did include all equipment, trucks, stock, contracts, and customer base. Negotiated a merger/buyout with a rival company for $200,000.00 such that my employees would keep their positions or be placed in similar ones during the restructuring.

GENERAL MOTORS CHEVROLET METAL FABRICATION AND V8 ENGINE PLANTS, Flint, Michigan 1973-1979

Product Handler, Welder

MOGFORD GLASS COMPANY, Flint, Michigan

Product Handler 1971-1973

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