Mark Kincel
Email: *********@********.***
Address: *** ********* *****
City: Chillicothe
State: MO
Zip: 64601
Country: USA
Phone: 816-***-****
Skill Level: Management
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MARK A. KINCEL
816-***-**** 233 Southwest Drive *********@********.*** Chillicothe, MO. 64601
www.linkedin.com/in/markkincel
SUMMARY
Professional with over 20 years proven experience in sales, marketing and management of up to 200 plus
Personnel. Trained and experienced in Information Technology applications, telecommunications, financial services, publications, wireless services, new home construction, new home developments, existing home developments and business services including all sales, profitability, risk management and assessment. Strong sales and marketing background, plus a deep understanding of rural and farming environments.
PROFESSIONAL ACCOMPLISHMENTS
1. Spearheaded and developed new risk management computation tools which resulted in a 50% reduction in cycle time as well as a 30% reduction in risk.
2. Integral part in development and implementation of costs, scheduling and control systems in marketing and sales management tools which increased staff productivity by 62%.
3. Regional Risk Underwriting Manager responsible for a 7 state region developing risk analysis through a centralized platform which substantially cut costs on a per deal basis.
4. Served as sales and branch management and was instrumental in turning around low producing and/or high costs branches to profitability while customizing risk optimization and customer sale and product satisfaction. (92% average on very high customer satisfaction scale).
5. Developed and maintained IT services for area branches as well as help desk applications for information flow and integration.
6. Developed better customer service tools through communication efficiencies, more efficient IT and web sites, faster turnaround which resulted in increased customer retention and new customer sales and maintenance by 33%.
7. Top producer in sales in personal production as well as overall management production in the Midwest division.
8. Rebuilt damaged relationships with sales and marketing partners on a referral basis and working relationships with various customers and vendors.
9. Proactive Management and problem resolution techniques with a 76% reduction in customer complaints and an increase in customer retention to 84%.
QUALIFICATION HIGHLIGHTS
1. Created and managed successful start-up of new branches as well as the reconstruction to profitability of existing branches in sales and marketing.
2. Build solid managements teams to accommodate rapid development and succession planning.
3. Have well developed and proven management skills and very strong sales skills in new sales, retention and new business development personally in a team environment.
4. Have increased staff productivity and technical ability and development of training modules.
5. Presentation skills to small and large groups in sales and marketing and web-based services.
6. Coordination skills with contractors, subcontractors and vendors.
7. Proven operation management in process and underwriting risks and costs.
8. Ability to handle profit attainment, financial and operational planning, payroll and employee performance review and training.
9. Ability to turn projects around that are behind schedule and over budget.
WORK EXPERIENCE
Owner/Manager
K-International Consulting 2009 to present
Sales Manager 2008 to 2009
Countrywide Home Loans
Sales Manager 2007 to 2008
First Horizon Home Loans
Branch Manager/Regional Underwriting Manager 1995 to 2007
Wells Fargo and Company
Independent Risk Consultant/Underwriting and Due Diligence 1986 to 1995
EDUCATION
High School Diploma
Bachelors of Business Administration