Customer Service Management

Kenneth Havlovick

Email: *********@********.***

Address: N516 Fremont Rd

City: Whitewater

State: WI

Zip: 53190

Country: USA

Phone: 262-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

TRAINING

KENNETH HAVLOVICK

N516 Fremont Rd, Whitewater, WI 53190

Home: 262-***-**** - *********@********.***

Customer service professional dedicated to effective team management and customer

satisfaction. A result-driven professional,with a strong background in managment.

Inventory control

Customer Ralations

Leadership

Budgeting

Adherence to high customer service

standards

P&L Responsibilities

Purchasing

Employee Motivation

11/2010 to 11/2012 Franchisee

K&S Tools (dba: Snapon Tool ) - 2801 80th street Kenosha WI 53143

Managed a 365 account base by performing daily sales and service of products. Maintained all

route accountability and maintained stock levels to the adequate amounts needed on a weekly

basics.

05/2004 to 10/2010 Marketing Equipment Supervisor

Pepsi Cola - 5500 N Lovers Lane Rd Milwaukee WI 53225

Created an employee incentive program to help build morale.

Met all customer call guidelines including service levels, handle time and productivity.

Solved and unresolved customer issues.

Developed a preventive maintenance program.

Assumed ownership over team productivity and managed work flow to meet or exceed

quality service goals.

09/1985 to 11/2003 General Manager & Owner

Choice Vending & Amusements - Medford WI

Directed all aspects of the company to insure profitability,product quality and equipment

dependability. Coordinated and directed 3 division managers to insure all policies and

procedures. Involved with customer relations with all major accounts. Implemented marketing

programs to help increase sales. Indirectly managed daily operations of the food commissary

production.

Developed a food assembly line to reduce cost by 10%

Initiated a strategic business plan to help maintain profit margins.

Business Management

Alameda College - Online classes

Completed an received a 2 year certificate for Business Management 19992001.

Effective Speaking & Human Relations Dale Carnegie Course

Leadership/Management Courses Earl Knightingale Training

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