Customer Service Manager
Resume:
Randy Schmidt
Email: abqddv@r.postjobfree.com
Address: *** ********* ***
City: Owatonna
State: MN
Zip: 55060
Country: USA
Phone: 507-***-****
Skill Level: Management
Salary Range: $52,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Randy Schmidt
136 Riverside Ave
Owatonna, MN. 55060
abqddv@r.postjobfree.com
Summary of Qualification:
Successful process specialist with an emphasis on Customer Service. Highly effective in conflict resolution and problem solving. Skilled in performing internal, external and customer audits. I`m extremely flexible and adaptable with a commitment to satisfying both internal and external customers. With a strong background and passion for making maps.
Six Sigma - Green Belt Certification Experienced Domestic and International traveler
ISO Auditor Trade Show Support
Training and Making Presentations Writing Policies and Procedures
Photo Interpretation Background in Geographical Information Systems
Employment History
Astro Plastics, Rosemont MN 2011-2012
Quality Control Manager
* Maintained all support documentation for the Quality Management System
* Conducted internal quality audits, prepared weekly production reports, performed daily product testing and product control
Wenger Corporation - Owatonna MN. 2008-2010
Quality Process Specialist
* Maintained all support documentation for the Quality Management System
* Scheduled and conducted Internal Audits
* Responsible for all tool calibration
* Reduced the cost of calibration by $5000.00 per year
* Re-designed and stream lined documentation for Internal Audits
Genesys International LTD. Mumbai India 2007
Production Consultant
* Provided production support and training to 300+ employees
* Facilitated work between Genesys and U.S. based companies
* Set up production teams and testing for Nokia phones with downloaded maps of Mumbai India
* Assisted in the design of and managed the construction of 2 training rooms.
* Conducted interviews, selected and trained 4 persons to become internal trainers.
* Prepared Documentation for ISO supporting documents
* Coordinated and conducted training classes for 300 students in less than 3 months.
* Facilitated communications between U.S. based clients and Genesys
* Successfully completed the requirements of the U.S. company meeting goals and time lines that played a big part in Genesys International being awarded the contract
NAVTEQ 2005 - 2006
Quality Process Specialist
* Head of process development for the Points of Interest data
* Conducted both internal and external audits
* Captured data using proprietary software and tested data using Garmin hand held GPS equipment
* Increased the productivity of importing City Center Points by 25% by implementing an automatic search criteria
* Conducted 3rd party audits of our suppliers
* Increased productivity by 25% by streamlining processes for Inputting data
* Volunteered my time on the weekends to complete data collection for a special project covering a 13 state area
Tele Atlas North America 2001 -2004
Quality Training Methods Coordinator
* Responsible for Training 9 field staff and the quality of GPS (Global Position System) collected by those field staff for a 7 state area
* Establishing and maintaining a 24/7 internal helpdesk
* Responsible for testing and reporting quality issues in testing the digital data using Tom Tom equipment . Conducted off shore training and production support in Europe and India
* Awarded Star of the West for work completed above and beyond company expectations.
* Managed the largest area of anyone else in the company
* Designed and implemented an effective shortcut to input address data
* Designed and conducted a training tool based on the Jeopardy game called it -Geopardy-
Analytical Surveys, Inc. 1988-2000
Quality Assurance Manager
* Established and maintained ISO 9000 Quality system. Customer Service representative responsible for customer complaint resolution, manager of Quality Control
* Designed the company Total Quality Management logo
* Established and Implemented ISO quality management system. This was the first mapping company to be ISO certified
* Awarded for going into a hostile environment, saving a project and developing a long term relationship with the City of Riverside, California
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