Customer Service Sales

Scott Slocum

Email: *********@********.***

Address: ***** ****** **

City: Greenville

State: MI

Zip: 48838

Country: USA

Phone: 231-***-****

Skill Level: Management

Salary Range: $120,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Page 1

Scott Slocum

address: 11225 Harlow Rd, Greenville 48838, United States

telephone (cell): 231-***-****

email: *******@*****.***

Professional profile

An innovative and results-driven senior professional with a highly successful background in business development,

sales, marketing, customer service and account management. Committed to achieving and exceeding demanding

targets and business objectives while remaining focused on providing an exceptional standard of service to global

clientele. Possesses excellent interpersonal communication and negotiation skills, the ability to influence decisions

and to develop positive internal and external relationships. A system-centric solution builder who enjoys creating,

leading and managing focused, cohesive and successful customer facing teams.

Objective

Looking for a new and challenging position that will enable me to directly contribute to improving business

performance utilizing my strong sales, business development, problem solving and team building skills.

Career summary

2007-2013 MANAGER OF GLOBAL CLIENT SERVICES - NORTH AMERICA

GFT Markets, Michigan

Personally responsible for business development across the North American retail sector for a world leader in

foreign currency trading

Managed daily operations, coaching, mentoring and motivating a team of up to twenty four Account

Executives to enhance sales, customer service and level one technical support through outbound calls,

inbound calls, live chat, webinars, tradeshows, pitches and presentations

Daily collaboration with offices in London, Singapore and Sydney to insure clients throughout the world

received exceptional service and support 24/7

Liaising extensively with marketing, sales operations, compliance and accounting teams across the North

American region to enable achievement of business aims and objectives

Key Achievements

Increased conversion rates from 4% to over 7.5% during challenging market conditions

Achieved new deposits exceeding $1,000,000 on a monthly basis

Promoted on 3 occasions within a 5 year period; from Account Executive through Senior Account Executive

and Sales Team Leader to Manager of Sales and Retention - Global Client Services

Successfully introduced and developed the GFT Markets Retention Division

2001-2007 CERTIFIED INSURANCE COUNSELOR / AGENT

Slocum Insurance Agency Inc, Michigan

Provided professional advice and counseled new and existing clients on suitable insurance options including

specialist advice on risk management

Drove revenue growth across commercial, agricultural, life and personal insurance markets including

responsibility for key client account management

Built positive relationships with prospective and existing clients, conducting annual reviews and developing

appropriate insurance solutions based around Slocum Insurance Agency services

Oversaw the internal management team, payroll, accounts payable and receivable functions ensuring the

achievement of company objectives and client satisfaction

Contributed to the design and implementation of both print media and grass root plans

Key Achievements

Secured new business for the company equating to over $4.5m in the period of 2003-2005

1999-2001 AGENT

Nationwide Insurance, Michigan

Agent for a leading insurance company, responsible for agency operations, sales and associated

management duties

Provided expert advice and consultation on a range of insurance options to new and existing clients while

also developing new business opportunities for the company

1998-1999 CONTRACT ADMINISTRATOR

Del Webb Sun City, Georgetown

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Education and qualifications

Bachelors Degree: Industrial Supervision & Management/Construction

Central Michigan University

Further training

Dale Carnegie Effective Speaking and Human Relations Graduate

Certified Insurance Counselor

Licensed Series 3 Broker

Insurance Licenses: Health, Life, Property and Casualty (Michigan)

National Outdoor Leadership School - Wilderness First Aid (2012)

CPR Certified (2012)

Key I.T. skills

Microsoft Office, Adobe Connect Pro, Salesforce, proprietary trading software

Personal details

Languages: English (Fluent)

Other: Driver; full clean licence; qualified in first aid

Interests and activities

Currently include: Fly fishing, golf, hiking, kayaking, mountain biking, rock & ice climbing, running

Contact this candidate