Manager Customer Service
Resume:
Ronald Morales
Email: *********@********.***
Address: **** ***** ***** **
City: Hillsdale
State: NY
Zip: 12529
Country: USA
Phone: 518-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Ronald Morales
2841 State Route 23, Hillsdale, New York 12529
Home: 518-***-**** - Cell: 518-***-**** : *************@*******.***
Summary
Sharp and amiable banking professional whose talents shine in a innovative and creative environment. A strong record of achieving sales goals, improving client retention and growing customer base. A Bank Manager with over 24 years of banking experience, and possessing a broad knowledge of finance, regulatory requirements and general bank operations.
A Branch Manager skilled in developing and grooming exceptional bank personnel, with an emphasis on building solid staff relations through teamwork. An enthusiastic leader who directs branch staff to exceed sales goals, while delivering superb customer service to our clients.
Highlights
l Reliable
l People-oriented
l Excellent work ethic
l Strong interpersonal skills
l Excellent communication skills
l Basic mathematical aptitude
l Account analysis expertise
l Proficient in Word, Excel, CRM
l Complex problem solving
Work Experience
Branch Manager/Asst Branch Manager
October 2001 to June 2012
First Niagara Bank - Copake, New York
Increased core deposit growth.
Adhered to all federal and state compliance guidelines for retail mortgage lending.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Educated customers on the variety of loan products and available credit options.
Provided expert financial advice on mortgage, and personal loans.
Actively recruited new branch employees.
Implemented annual performance appraisals for all branch staff.
Asst Branch Manager/Loan Originator & Servicer/Manage Bank Property
May 1983 to February 2000
Bay State Federal Savings Bank - Brookline, MA
Education
Hobart College 1982
Geneva, New York, USA
History
Bachelor of Arts
Community Service
Voted on to School Board of Taconic Hills CSD, Craryville, NY, in May of 2007.
Served as School Board President for 4 years (2008 - 2012)
References
Gillian Sims-Elster
l First Niagara Bank
l Home # 518-***-****
l Former supervisor
l Lagonia Construction
l Office: 518-***-****
l Email: ******@*******************.***
l
Christopher Preusser
l Construction
l Home: 518-***-****
Contact this candidate