Scott B.Guyette

970-***-****

**** ***** ******

Fort Collins, CO 80526

abqd3a@r.postjobfree.com

Objective: To obtain a full-time support position that will challenge my customer service, systems knowledge and software skills for a self starter that requires little supervision or training.

Experience:

Pentium & Legacy Hardware/Software

Independent contracting of pentium, and legacy hw/sw. Requires intimate knowledge IDE, SCSI, FDC's, Windows 9x, 3.x setups/diagnostics, configurations, virus removal, modem/network configuration, networks and browser software. Diagnostics on Win9x, 3.x and some NT. Diagnostics on site and phone support part of daily activities. Customer service skill from prior retail experience a valuable asset. Resourcing capabilities a necessity. Prior construction experience has honed ability to focus on tasks and productivity. Currently studying for A+ certification.

1999-

Personal information:

Place of birth: Chicago, Ill. Age:37, Single; Resident of Colorado since 1977; Willing to relocate for the right opportunity. More can be found on my profile page References available

Document file of my resume'

right click and 'save as'

Hardware / Software Technical Support

Center Partners Inc., 4401 Innovation Drive, Fort Collins, CO 80525

Responsibilities included contracted support of Hewlett Packard travan tape drives and CD-Writers in Windows 95, 98, NT and DOS environments. Troubleshooting, including fee based, of software, OS, and hardware configurations. Great training, and resources. Average shift productivity levels exceeding 90%.

1998 - 1999

Home Maintenance / Interior Trim

3108 Swallow Bend / PO Box 270023, Ft. Collins, CO 80527

Doors, rails, base, sills, etc. both paint and stain grades. Full trim installation skills; tools and production methods necessary to remain profitable in this field.

1990 - 1998

Plumbing & Kitchen Sales

Hugh M. Woods #147, Denver, CO

Retail sales, services, and Autograph CAD. Sales and installation instruction for both departments. Extensive product knowledge and background required for this position.

1991 - 1992

Department Manager

Big Tool Box, Denver, CO 80601

Responsible for ordering, sales, inventory, and customer service in the plumbing and electrical departments.

1990 - 1991

Receiving Manager

Long's Drug Stores, Greeley, CO

Duties included accurate receipt and shipping of all merchandise including and firearms and pharmacueuticals ; inventory & accounts payable.

1987 - 1989

Education

Fort Collins High School, Ft. Collins, CO 80524

University of Northern Colorado, Greeley, CO

Business Management, Computer information systems, and networking

1983 - 1987

Retail Lumber and Hardware Sales

Pay-N-Pak, Fort Collins, CO

Everitt's Home Center, Fort Collins, CO 80525

Sales, service, and purchasing: hardware, manager-plumbing and electrical departments. Also, a year in shipping and receiving.

1977 - 1982

Additional Training

Hewlett Packard - Technical / Support

CAD design - Autograph

Anderson and Crestline Windows

Rainbird and Richdel Sprinklers

Peerless Faucets

Kwikset Locks

Kohler Bath Fixtures / Casting

California Redwood Association Hardware, OS's and Software

486-Pentium II Desktop

IDE, SCSI, and floppy drive configs.

CD R/RW and Tape Backups

Windows 3.x, 95, 98, and NT4.0

Registry editing and troubleshooting.

Dos 6.0, 6.22, 5.0

MS Money, Works/Publisher2000,

Cobol / Pascal / Basic

Wordperfect 6.1

MS Office - Word/Excel / Outlook

Corel Photohouse / Paintshop

Travan tape backup 3.x -7.x

Lotus 1-2-3

Adobe Photoshop / Quicken

Additional Skills

Data entry / 10 key / 45+ WPM

Human Resource Management

Retail Marketing / Purchasing / Sales

Accounts Payable / General Construction

Use this link if you are NOT already in the framed page.

Contact this candidate