Manager Customer Service
Resume:
Vince Lanzillo
Email: *********@********.***
Address: *** ********* *****
City: Huntsville
State: AL
Zip: 35811
Country: USA
Phone: 256-***-****
Skill Level: Management
Salary Range: $75,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
VINCE LANZILLO
151 EDENSHIRE DRIVE, HUNTSVILLE, AL 35811
PHONE 256-***-****
CELL 256-***-****
E-MAIL: *************@*******.***
PROFILE
* Profit driven, goal-oriented manager who enjoys a challenge and is committed to the highest quality standards.
* Background in human resource management, marketing, sales, staff development, inventory control, purchasing and customer service.
* Effective team player with proven communication skills; skilled in creating staff loyalty and empowering employees to excel.
* Experienced in Microsoft Office: Word, Excel, Power Point, Access, Vision and Outlook. Also proficient with Quickbooks and familiar with CAD software: PM2000, AutoCad and Bentley View.
EXPERIENCE
Management
* Successfully managed the daily operations of high volume stores with annual sales exceeding $33 millions.
* Managed operating and payroll budgets, maintained control of expenses and achieved Operating Ratios on a consistent basis.
* Point of contact for all Kroger stores in the zone with budget, operations and labor questions or concerns.
* Managed the most extensive store re-model/expansion in Kroger's history ahead of schedule: total project cost $8.5 million.
* Negotiated promotional net cost with vendor community for 4200 items.
Accomplishments
*Launched a successful business in 2003, a start-up: Lanbro Sheet Metal, Inc.
*Achieved sales in excess of half million at Lanbro in 2012.
*Lanbro posted record Profit in 2012, while 4 major competitors in the area closed their doors in 2011 and 2012.
*Increased EBITDA results by 45.5% (best in the Kroger-Nashville division) through gross profit increase and cost reduction including: shrink, wages and operating expenses.
* Spearheaded the execution of several technological and operational improvements for the Kroger marketing area, including Computer Assisted Ordering, Financial Cost Billing, Team Stocking and Vision Value Club.
* Improved Grocery and Drug G.M. inventory shortages in our Zone every year, with an improvement in 1999 exceeding $750,000.
* Appointed as Corporate Brand Champion for the Marketing Area.
* Implemented new distribution methods, resulting in annualized savings of $570,000.
* Selected as Leadership Excellence Manager (1995, 1999 and 2000) awarded to the "Best of the Best" as demonstrated by the support of the company's Mission and Value Statement.
* Developed a reputation for building team spirit through active listening and proactive problem resolution.
* Trained and developed twelve associates who were promoted into management positions.
* Recognized by corporate and Tennessee's Department of Human Services for employing physically and mentally handicapped kids, which heightened the company's view in the community as a "Socially Conscious" operator.
* Nominated to the Honor Roll of Outstanding Chain Managers by Progressive Grocer.
* Achieved profitability in 2 different store locations for the first time in 5 years.
Human Resources
* Interviewed, hired, trained and developed department managers, team leaders and team members (up to 140 employees).
* Actively involved in the interviewing process for potential store manager candidates.
* Conducted employee and management performance evaluations, administered HR policies and procedures including 3 different labor contracts.
* Scheduled team members to meet weekly productivity guidelines, achieve daily production goals and provide excellent customer service.
* Developed incentive programs to build effective teams, increase employee productivity, morale, and reduce turnover rate.
* Administered OSHA, safety, compensation and benefits programs; supervised payroll process.
Merchandising and Purchasing
* Responsible for merchandising functions in 19 stores, including sales plan execution, display building, item pricing, resets and plan-o-grams.
* Communicated with division office regarding merchandise concerns for $20 million in inventory.
* Developed weekly sales plans for implementation in 85 retail stores.
* Identified and purchased new items for distribution, set retails and shelf execution.
* Conducted reviews for 23 categories to identify product movement and profitability.
* Developed a successful, special merchandising manual for holiday selling.
* Supervised inventory and shortage control, merchandise assortment, annual store inventory, and stockroom organization.
* Responsible for buying DSD items for the North Alabama Kroger stores.
WORK HISTORY
Entrepreneur, Lanbro Sheet Metal, Inc., Huntsville, AL 2003-Present
Category Manager, Kroger Co., Nashville, TN 2001-2002
Store Director, Kroger Co., Nashville, TN 1999-2001
Grocery/Drug M.R., Kroger Co., Nashville, TN 1995-1999
Unit Manager, Kroger Co., Nashville, TN 1988-1995
Store Manager, Kroger Co., Nashville, TN 1985-1988
Restaurant Manager, Burger King, Huntsville, AL 1976-1984
EDUCATION B.S. IN BUSINESS ADMINISTRATION, The University of Alabama in Huntsville
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