Manager Sales
Resume:
Kathy Kirkland
Pro le
White sh, MT 59937
I am a mid-50 s single woman, full-time RV er whose dream is to work my way across the
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United States.
Experience
Sales Associate / Food Service Mammoth General Store
Yellowstone Park, WY May 2010 - September 2010
Soda Jerk / Ice Cream Scooper
Sales Associate in Clothing and GIft Department
Cashier
Activities Director Orangewood Shadows RV Resort
Mesa, AZ September 2008 - April 2010
Interviewed and booked talent for weekly entertainment.
Interviewed and booked local bands for Saturday dance nights.
Arranged catering services and menu planning for special events.
Arranged in-park and outside park activities for residents.
Scheduled events for the upcoming 2009-2010 winter season.
Maintained scheduling of daily resident group activities.
Wrote, assembled and delivered weekly park activities newsletter (avg. 30 pages total).
Management of activity of ce funds and daily banking responsibilities (Quicken, Excel).
Management of six park employees and volunteers.
Front Desk Clerk McCloud Dance Country RV Resort
McCloud, CA April 2008 - September 2008
Make reservations via phone, computer and in person.
Checked guests in and out / handled minor guest issues as they arose.
Performed cash till and credit card transactions.
Pro cient in use of PARCS computer program for RV parks.
Performed on-site security duties.
Night Auditor / Front Desk Clerk DJ EconoLodge Inn and Suites
Kalispell, MT 2005 - 2008
115 Old Morris Trail
White sh, MT 59937
Responsible for placing reservations and checkin/checkout of guests.
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Maintenance of cash drawer, responsible for Night Audit reports and answering phones.
Attended to the needs of guests.
Performed on-site security duties.
Resident Manager Chair III Apartments
White sh, MT 2004 - 2004
Showed prospective tenants available apartments and explained occupancy terms.
Leased apartments, collected security deposits and completed lease contracts.
Collected rent / issued receipts.
Investigated tenant complaints about malfunction of utilities, furnished household
appliances or goods and inspected vacated apartments to determine needed repairs or
maintenance.
Directed and coordinated activities of maintenance staff engaged in repairing plumbing,
electrical malfunctions, painting apartments or buildings, and performing landscaping or
gardening work, or arranged for outside personnel to perform maintenance.
Resolved tenant complaints concerning other tenants or visitors.
Arranged for other services such as trash collection, extermination, or carpet cleaning.
Performed on-site security duties.
Relief Night Shift Closer Subway
White sh, MT 2003 - 2004
Ful lled all duties in sales of products within the business.
Performed cash drops, maintenance of supplies and all necessary stocking.
Attended to janitorial duties to assure health code regulations were met.
Training of new employees and other relief shifts.
Home Health Care Attendant
Thompson Falls, MT 1997 - 2001
Responsible for attending to the personal needs of the elderly or handicap residents.
Responsible for basic housekeeping, meal preparation, shopping and companion for the
residents.
Education
National Restaurant Association Educational Foundation
115 Old Morris Trail
Certi cate Earned: ServSafe Food Protection Manager
White sh, MT 59937
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Date of Exam: 3/15/2010
Date of Expiration: 3/15/2015
Flathead Valley Community College, Kalispell, MT
Certi cate Earned: Hospitality Management
2004 - 2005
Required Courses to Achieve Hospitality Management Certi cate:
Business Communication
Human Relations in Business
Psychology
Hotel Management
Travel and Tourism Management
Skills
15+ years of computer experience on various Microsoft Windows platforms
Extensive experience with software such as MS Of ce and Reservation Software
Excellent verbal skills coupled with a high degree of organizational skills that ensure
successful handling of many ongoing projects and responsibilities
Pro cient in use of PARCS computer program for RV parks
Skilled activity director / coordinator.
Achievements
Marketing of Hospitality Services Certi cation from the American Hotel and Lodging
Association (AHLA)
Tourism and Hospitality Industry Certi cate (AHLA)
Managing Front Of ce Operations Certi cate (AHLA)
Phi Theta Kappa - International Honor Society
National Dean s List for Two Year College
Letter of Reference
115 Old Morris Trail
June 30, 2008
White sh, MT 59937
Ref : Kathy Kirkland
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To Whom It May Concern:
I would like to express my admiration for Kathy as an employee at McCloud Dance Country
RV Resort, in which her capacity of employment was as of ce staff. She presented herself
well when greeting and checking in all guests, as well as being quite pro cient with the com-
puter programs with which she worked. Also, she was quite capable with the cash register
and handling monies.
She was very dependable and always on time, and expressed a good attitude in everything
that she did.
I would highly recommend her employment and you could consider her an asset to your
company, as I have.
Tricia Cornett
Fmr. Manager, McCloud Dance Country RV Resort
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