Customer Service Manager
Resume:
Marita Stampfli
Email: abqcvd@r.postjobfree.com
Address: ***** ** **** **. #**-301
City: Issaquah
State: WA
Zip: 98029
Country: USA
Phone: 206-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Marita Stampfli
22500 SE 56th Street #31-301
Issaquah, Washington 98029
Cell: 206-***-****
Email: abqcvd@r.postjobfree.com
Over 7 years Property Management experience dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Extensive background serving residents from diverse socioeconomic and cultural backgrounds. Conveys a professional image of honesty, compassion and concern for Residents` needs. Good conflict-resolution skills. Works well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position utilizing current skills and abilities.
Experience
Property Manager9/2012 - Present
Cosmos, Redmond Square Apartments, Redmond, WA
*New luxury apartment community with 156 midrise units located in downtown Redmond.
*Responsible for complete lease-up, including advertising, new office set-up and organization.
*Oversaw completion of project with builders and vendors.
Assistant Property Manager8/2011 - 9/2012
Alliance, LionsGate, Redmond, WA
*High-end luxury townhome community with 200 units located in downtown Redmond.
*Responsible for managing all community operations, accounts payable, month-end financial reporting, all leasing and renewal activities, marketing, tenant relations, collections, vendor relations, and resident functions.
Property Manager2009 - 2011
Aimco, Lamplighter Park, Bellevue, WA
*Promoted into Property Manager Position following brief initial success as Assistant Property Manager for this 174-unit apartment community.
*Recruited, interviewed and hired staff members.
*Responsible for managing all community operations, leasing activities, tenant relations, renewals, collections, and financial reporting.
*Negotiated and oversaw vendor contracts and quality.
*Oversaw maintenance to assure optimum appearance and cleanliness.
*Immediately resolved tenant and vendor issues.
*Trained new Maintenance Supervisor to improve quality of turns.
*Established reputation as being able to "lease anything."
*Recognized for establishing a strong sense of community among staff and residents.
*Successfully accomplished goal of improving property's sale position.
*Worked closely with maintenance staff to upgrade work order standards, consistently generating over 90% in resident satisfaction surveys.
*Trained new Assistant Manager in sales and negotiating techniques, substantially increasing closing ratio.
*Exceeded quarterly and yearly EGI, NOI, and CNOI goals.
*Consistently met or exceeded monthly occupancy goal of 98.3% during ongoing rent increases.
*Reduced delinquency on resident accounts to less than 1%.
Assistant Property Manager2006 - 2009
Simpson Property Group, The Lodge at Redmond Ridge, Redmond, WA
*Promoted into this position managing a 272-unit community.
*Accurately managed all resident records and financial functions, including rent postings, deposits, and fees.
*Assured timely disbursement of all A/P obligations, maintaining strong relations with vendors and contractors.
*Issued all tenant notices, and effectively managed evictions and NSF check issues.
*Developed and implemented marketing campaigns.
*Recruited, interviewed, hired, trained and managed 3 Leasing Agents.
*Received reward for Best Marketing Concept.
*Received reward for Highest Shop Score.
*Consistently maintained 0% delinquency on resident accounts.
Leasing Consultant2005 - 2006
Quatama Crossing Apartments, Beaverton, OR
*Performed comprehensive sales, marketing, and leasing functions for this 711-unit, income-restricted, bond-financed community.
*Provided extensive customer service from initial contact through move-in.
*Assisted residents with documentation and paperwork to assure ease of transition and compliance with all regulations.
*Consistently met or exceeded all monthly leasing and revenue goals, resulting in promotion to Assistant Community Manager position.
Assistant Property Manager2004 - 2005
HSC Real Estate, Inc., Bethany Village Apartments, Bethany Village, OR
*Promoted from Leasing Consultant at Central Bethany Development during management transition to HSC (3 Class A Properties).
Leasing Consultant2003 - 2004
Central Bethany Development, Bethany Village Apartments, Bethany Village, OR
*Leasing and marketing for 3 Class A communities.
*Maintained highest closing ratio.
Senior Customer Service Representative1999 - 2003
Norm Thompson, Hillsboro, OR
*Promoted to senior position within one year, ahead of usual 2-3 year track.
Education and Credentials
150 Hours Property Management and Sales Training
Computer skills include Yardi, OneSite, MRI, Rent Roll, eSite, AMSI, LRO, YieldStar, Microsoft Office (Word, Excel).
Oregon Real Estate Broker License (2005)
B.A. Degree - Business Administration (Summa Cum Laude) - Washington State University, Pullman, WA
Bookkeeping Diploma - Elliott Bookkeeping School, Cedar Mill, OR
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