Management Sales Representative

Barbara Copeland

Email: abqcv8@r.postjobfree.com

Address: **** ********* ****

City: Columbia

State: TN

Zip: 38401

Country: USA

Phone: 484-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Barbara J. Copeland

2207 Hampshire Pike

Columbia, TN 38401 abqcv8@r.postjobfree.com Mobile 484-***-****

Top-Performing Accounting & Finance

Management Professional

Accounting & Finance Management ... Financial Reporting ... Organizational Management

M&A ...Financial Analysis ... Internal Controls ... Cost of Goods Sold Analysis ... Capitalization

Budget Planning & Management ... Payroll ... General Ledger ... Financial Statements

Audits ... AP/AR ... Cost Accounting ... Expense Control ... Regulatory Compliance

Billing ... Risk Management ... Business Forecasting ... Administrative Management

Meritorious 10-year career in accounting, finance, and administrative management with Aramark, the global leader in professional services that has been named one of "America's Most Admired Companies" by Fortune. Analytical problem solver with extensive hands-on experience performing and/or leading and directing finance and accounting functions including financial statement preparation, financial analysis, budget planning and management, payroll, general ledger, AP/AR, cost of goods sold analysis, risk management, billing, expense management, and audits.

Highly-effective, award-winning Controller who turned around the management of Aramark's Bluefield, VA financial operations to improve ranking from 18th to 5th in 3 years. Engaging speaker and presenter who demonstrates exceptional interpersonal and leadership skills and relates well throughout the company. Proven capacity to balance multiple priorities, deadlines, and projects in a time-sensitive environment. Recognized by colleagues for unwavering honesty and integrity, company loyalty, and the ability to consistently lead cross-functional teams to surpass assigned objectives.

PROFESSIONAL EMPLOYMENT

TRG Customer Solutions *2012-Present

Inbound Customer Service Representative

Responsible for handling in-bound calls from customers who are at risk of downgrading or terminating their services with DirecTV. Research and resolve customer concerns and problems for the purpose of retaining and maintaining positive relationships with all customers. Be able to provide solutions while selling the long-term value of DirecTV services within a one call resolution. Through various retention offers and programming choices makes financial decisions to protect/collect revenues and adjusts customer accounts as needed.

Aramark Uniform Services * 1998-2010

Division of ARAMARK, global leader in professional services and one of "America's Most Admired Companies" by Fortune. Provides uniform rental and leasing services to more than 400,000 customers from over 228 service locations across the United States.

Controller, Union, NJ (2008-2010)

Controller, Bluefield, VA (2005-2008)

Group Controller, Chicago, IL (2003-2005)

Controller, Decatur, IL (2001-2003)

Controller Trainee, Indianapolis, IN (2000-2001)

Account Manager, Indianapolis, IN (1999-2000)

Growth Route Sales Representative, Indianapolis, IN (1999)

Route Sales Representative, Indianapolis, IN (1998-1999)

Continued...

Barbara J. Copeland * abqcv8@r.postjobfree.com

Aramark Uniform Services (continued)

Promoted rapidly on merit through positions of increasing management responsibility from Controller Trainee to become the Controller in Union, NJ with financial management accountability for additional business operations in Newark, NJ and Long Island, NY. Orchestrates and leads administrative and accounting functions, ensures compliance with corporate and regulatory policies, manages audit preparation, interfaces with external auditors, and directs the preparation of monthly and quarterly financial reports.

Spearheads the recruitment, training, and development of strong administrative and financial teams, calculates and manages the payment of incentive compensation for sales cadre including cost of goods sold analysis of all Direct Sales, and focuses on cash flow improvement through the judicious management of Accounts Receivable. Key responsibilities include forecasting revenues and profits on a weekly basis, facilitating meetings between the A/R and Service team to discuss the status of delinquent accounts, and attending quarterly Management Operating Reviews with senior executives to respond to financially-oriented questions. Key accomplishments in each Controller assignment included:

Controller, Union, NJ (Includes Union, NJ; Newark, NJ; Long Island, NY operations)

* Substantially improved cash flow by implementing policies and procedures that reduced total Accounts Receivable aging $2.6 million during the first year of responsibility.

* Reduced over 90 day delinquency % from 14.6% to 3.6% in one year by creating and implementing more effective collection techniques.

* Reduced days outstanding 37% from 79.6 to 50.2 in one year.

Controller, Bluefield, VA (Included depots in Pikeville, KY; St. Albans WV; Johnson City TN)

* Honored as -Most Improved in Southern Region Controller- moving from 18th to 5th position.

* Led and directed improvement of Accounts Receivables regional ranking from 21st to 5th.

* Scored 90% on Sarbanes-Oxley audit, achieving the 2nd highest score in the Southern region.

* Implemented and directed a cost of goods sold accounting process to accurately report direct sales profitability margin.

Group Controller (6 Market Centers in Arlington Heights IL; Chicago, IL; Mokena, IL; Rockford, IL; East Moline, IL)

* Named -Controller of the Year- for the Central Region.

* Orchestrated and directed the management of 5 Market Center Controllers.

* Uncovered embezzlement scheme that had been in place several years prior to arrival.

Controller, Decatur, IL Market Center including depots in Champaign, IL and Bloomington, IL.

* Promoted to Group Controller after only 1 year as a Market Center Controller.

Career Notes: Additional management experience as Training Store Manager with Clark Refining and Marketing from 1994-1998 managing the operation of a convenience store, and training, testing, and certifying new managers as an instructor at Clark Leadership University. Also served with People's Bank & Trust as Branch Service Officer, Roving Officer with responsibility for managing 12 branches on an as needed basis, and Mortgage Loan Collection Specialist who reduced delinquency percentage to less than 1.5%.

EDUCATION & CREDENTIALS

BS, Finance

Indiana University, Bloomington, IN

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