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Customer Service Supply Chain

Location:
Taunton, MA
Posted:
January 25, 2013

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Resume:

Brenda Dumas

Email: abqcso@r.postjobfree.com

Address: ** ******** ****

City: East Taunton

State: MA

Zip: 02718

Country: USA

Phone: 617-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

BRENDA DUMAS

31 Hyacinth Lane * East Taunton, MA * Phone: (617) 899 - 9195 * abqcso@r.postjobfree.com

Senior Buyer/Product Developer

* Dynamic, qualified, and highly ethical Retail Management Professional with extensive experience as a hardlines/softlines Buyer, Inventory Manager and Product Developer for various product lines.

* Results-driven Professional with excellent leadership, interpersonal, and written and oral communications skills; ability to build rapport with customers, colleagues, and management professionals, succeed in high-pressure, challenging, and deadline-driven environments, and provide superb customer service along the way.

* Computer Skills: Microsoft Office Package (Word, Excel, PowerPoint, Access), MMS, Inforem, Makoro

AREAS OF EXPERTISE

Buying

Merchandising

Inventory Management

Forecasting

Supply Chain Management

Product Development Vendor Negotiations

Strategic Planning

Training/Staff Development

Office Management

Promotion Design Organizational Management

Document Management

Presentations & Reports

Customer Service

Retail Sales

PROFESSIONAL EXPERIENCE

CVS Caremark, Woonsocket, RI 2012 - Present Production Planner

Provide production analysis for numerous Store Brand Suppliers by forecasting Regular, Promotional and Seasonal needs across 16 DC`s and over 7200 retail stores.

Manage the development and maintenance of Access data collection and metrics reporting.

Manage planning production meetings to develop and implement strategies to support suppliers through analysis and recommendations for production and management of finished goods.

Collaborate with suppliers on production to insure components and raw materials meet Company`s forecasted needs while dealing with constraints and supply restrictions.

Partner with Inventory, Merchandising and Suppliers to develop and implement action plans for forecast variances and manage certain highly impacted seasonal categories.

Liaison between Suppliers and internal teams to improve communication for future inventory needs by providing one controlled supply chain tool and environment.

Provide weekly In Stock Summary chain wide for ease in reference.

Home Health Care 2009 - 2012Caregiver

Placed successful business leader career on hold to provide 24 hour health care support for a critically ill parent. Retained business skills managing health care vendors, including scheduling, price point negotiations, and scope of services. Utilized customer service skills to maintain a strong support team and adhere to a physician-established course of treatment.

Casual Male Retail Group-Living XL Division, Canton, MA 2006 - 2009 Senior Buyer/Product Developer

Responsible for identifying and purchasing product lines, developing seasonal promotional calendars, and executing planned sales and marketing campaigns. Key point of contact for the creation of this new business unit from Day 1 to successful point of operation; generated a first year annual revenue stream of $14 million. Managed new product design from development to production which required travel domestically and in Asia. Continually evaluated industry trends and new product offerings; negotiated competitive pricing points with outside vendors, designed promotions to drive sales, and managed inventory levels to ensure timely rotation of stale products and new offerings. Monitored purchase order process to ensure timely accomplishment of milestones and adherence to budget parameters.

Aramark WearGuard-Catalog Division, Norwell,

2001 - 2006 Buyer

Developed and implemented a pack and hold program that successfully reduced lead time from 17 weeks to less than 2, increasing turns from 1.7 to 2.5 and allowing for a substantial reduction in inventory investment. Implemented aggressive price negotiation processes, producing project cost saving of $250,000 on 2006 line. Worked closely with sales teams to maximize product opportunity; conducted new product training as needed. Managed the supply chain and program planning.

Christmas Tree Shops, South Yarmouth, MA 1999-2001 Assistant Buyer

Responsible for the sourcing and procurement of various close-out product lines, including hardware, lawn & garden, stationary, toys/infants, plush, outdoor furniture/beach, and soft goods. Managed supply chain activities, including product development updates with contracted vendors, new product introduction on a timely basis, and existing product rotation. Made presentations at scheduled manager`s meetings, ensuring store managers were aware of new merchandise and introduction timelines.

ADDITIONAL PROFESSIONAL EXPERIENCE

Hills Stores Company, Canton, MA 1993 - 1999

Buyer-Sporting Goods/Assistant Buyer-Home Care Products/Re-Buyer/Inventory Analyst/Merchandiser

NAD USA, Inc., Norwood, MA 1987 - 1989

Inventory Control Manager

Seasonal Specialty Stores, Foxboro, MA 1981 - 1984

Merchandiser-Christmas Displays

EDUCATION AND CERTIFICATIONS

Stoughton High School, Stoughton, MA

Patricia Stevens Business and Finishing School, Boston, MA

Associate`s Degree: Business Management

Certifications: Bridgewater State College, Bridgewater, MA, Interior Design

Massachusetts Real Estate License; American Red Cross Disaster Service, Lifeguard,

Lions Club International



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