RESUME OF

CHARLES R. MCCLURE

DATE OF BIRTH: May 24, 1949 ADDRESS: College of Information

STATUS: Married, 1 Child Florida State University

HOME ADDRESS: **** ******* ***** ***********, ** 32306-2100

Tallahassee, FL 32312 PHONE: 850-***-****(w); 850-***-****(c)

EMAIL: abqcqf@r.postjobfree.com

HOMEPAGE: http://www.ii.fsu.edu/~cmcclure/

INFORMATION

INSTITUTE: http://www.ii.fsu.edu/

EDUCATION:

PhD 1977 Rutgers University (Library and Information Studies). Areas of concentration: Information Science, Research

Methodology and Administration.

MLS 1972 University of Oklahoma (Library Science). Areas of concentration: Academic Library and Library Administration.

MA 1971 Oklahoma State University (History). Areas of concentration: Colonial U.S., Latin America, and the Spanish

Borderlands.

BA 1970 Oklahoma State University (Spanish). Areas of concentration: Teaching certificate, fluency in Spanish and Latin

American History.

POSITIONS HELD:

1999- Francis Eppes Professor of Information Studies, College of Information, Florida State University. Selected as the first Francis Eppes professorship (Funded Chair) at Florida State University in recognition of his record of teaching, research, and policy advocacy. Teaching and research in the planning and evaluation of information services, Federal information policies, and information resources management.

Director, Information Use Management and Policy Institute. Activities include the promotion and development of the Institute, development of research proposals, conducting research meetings and working with LIS faculty as well as others on campus, and obtaining research funding programs, grants, and awards for the Institute .

Distinguished Research Scientist, Information Institute of Syracuse. Participates in a range of research projects and

Initiatives and assists the Institute establish collaborative research arrangements with other researchers and research organizations.

1994-99 Distinguished Professor, School of Information Studies, Syracuse University. Selected by Syracuse University for this title in recognition of his research, teaching and role as Scholar-advocate in public policy. One of the eight to receive this title, at that time, at Syracuse University.

1986-94 Professor, School of Information Studies, Syracuse University. Teaching responsibilities in the areas of management, planning and evaluation of information services, research methods, information resources management, and government information, and federal information policies.

1993 Distinguished Researcher, National Commission on Libraries and Information Science, Fall, 1993.

Visiting Program Officer, Coalition for Networked Information, Washington, D.C. Sabbatical Spring, 1993, involved in developing a range of legislative and program initiatives that promoted access to and use of the Internet/NREN.

1985-86 Professor, School of Library and Information Studies, University of Oklahoma. Teaching responsibilities in the areas of management, planning, research methods and government information resources.

1985-86 Research Fellow, Science and Public Policy Program, University of Oklahoma. Participant in funded research projects related to science, technology, and public policy.

1981-85 Associate Professor, School of Library Science, University of Oklahoma. Teaching responsibilities in the areas of management, systems analysis, planning and evaluation of information services, and government information resources.

1983 Visiting Scholar, School of Information Studies, Syracuse University. Teaching and research in the area (Fall) of library and information center administration (sabbatical).

1979-80 Associate Director, School of Library Science, University of Oklahoma. Assisted the Director in matters of planning, budgeting, and resource allocation. Overall responsibility for the School during the absence of the Director.

1977-81 Assistant Professor, School of Library Science, University of Oklahoma. Teaching responsibilities in the areas of management, public libraries, systems analysis and government publications.

1976-77 Instructor, Graduate School of Library Service, Rutgers University. Teaching responsibilities in the areas of management and services. Student advisor for management areas.

1975-76 Teaching Assistant, Graduate School of Library and Information Studies, Rutgers University. Responsible for teaching two courses each semester in the area of services.

1974-75 Director, Audio-Visual Laboratory, Graduate School of Library and Information Studies, Rutgers University. Responsible for audio-visual production, projection, programs, and overall laboratory supervision.

1972-74 Head, History-Government Department, University of Texas at El Paso Library. Organized the sections of Maps, Microforms, Government documents, Archives and Special Collections into one department; Directed and organized Mexican microfilming project in Durango, Dgo., Mexico; and served as library liaison to various academic departments.

1972 Archival Assistant, Western History Collection, University of Oklahoma general reference, acquisitions and

research.

1969-71 Stack Supervisor, Oklahoma State University Library. Responsible for stack maintenance, shelving, security and supervision of 10-15 employees.

CONSULTING EXPERIENCE: Charles R. McClure has served as President of Information Management Consultant Services,

LLC, since 1978; representative consulting activities include:

2010 American Library Association, Office of Information Technology Policy, Washington D.C. Evaluation of

Seven State Broadband Advisor Project. Identifying factors that contribute to successful statewide broadband

planning and sustainability.

2009-2012 University of Maryland, College of Information Studies, College Park, MD. Development and Implementation of the

National 2009-2010 Public Library Funding and Technology Access Survey.

2009 American Library Association, Office of Information Technology Policy, Washington D.C. Evaluation of

the Opportunity Online Connectivity Project [public library broadband planning].

American Library Association, Office of Information Technology Policy, Washington D.C. Office. Evaluation

of the E-rate Training Program and Related E-rate Initiatives.

2008-2009 Deloitte & Touche Financial Advisory Services, Ltd. Singapore. Assessing the Singapore National Library Board

and Determining the Return on Investment of the Singapore Libraries. Includes participation and review of

study methodology, review of findings, and participation in various report writing.

2008 American Library Association, Office of Information Technology Policy, Washington D.C. Office. Evaluation

of the E-rate Training Program and Related E-rate Initiatives.

Deloitte & Touche, Singapore. Return on Investment of the Singapore National Library. Development

of methodology and data analysis techniques.

2007 Cornell University Library, Ithaca, NY. Development of an evaluation curriculum for a newly created

Evaluation Task Force, instructional sessions regarding the curriculum, and presentation of evaluation

Strategies for a library-wide session.

2006-2007 North Carolina State Library. Assessment of the state’s five year Library Services and Technology Act plan,

conducting statewide open meetings for input into the new five-year plan, and developing recommendations for

the next five year plan.

Illinois State Library. Development of a 21st century web-based toolkit that will assist libraries in Illinois transfer

knowledge and applications from innovative projects previously funded by the state library as part of its Library

Services and Technology Act awards.

2006 Nevada State Library. Assessment of the Ask Nevada Digital Reference Service, Subscription Databases and related

services as part of the state library’s long range planning effort.

2005-2006 Wisconsin State Library. Shared Integrated Library Systems (ILS) Cost Study for the State of Wisconsin. Identify

and analyze component costs for libraries, library systems, and the state library for shared and integrated

library systems.

State of Texas, Office of the Attorney General. Expert Witness. Review and analysis litigation material related to issues

associated with mitigating the Digital Divide.

Forsyth County Library System, Winston Salem, NC. Conduct needs assessment of computer training needs of

of unserved and underserved for Winston Net and make recommendations for the types, levels, and delivery of

such training to be offered in the future.

University of Central England, Evidence Base, Birmingham UK. Digital Libraries in the Classroom Programme

Evaluation and Support Study. Assist in the evaluation of the programme and development of metrics for

outcomes assessment.

Library System of Lancaster County (Pennsylvania). Design and development of an online decision support

System (DSS) to assist in ongoing planning and evaluation of library services.

U.S. Department of Defense, Office of the Chief Information Officer. DoD Net-Centric Records Management Program

Roadmap and Implementation Plan. Develop a plan and policy to implement a Net-Centric Records Management

Program [through Millican & Associates, Inc.].

Western Council of State Librarians. Evaluation of the Western Council’s Continuum of Library Education

Project. Design and implement an evaluation and data collection process to assess an online distant education program.

2005 American Library Association, Washington Office. National Survey, Examining Contemporary Legal Issues in

U.S. Libraries. Develop and administer national web-based survey, analyze findings and make policy

recommendations.

Wisconsin Department of Transportation, Communications Division, and Research and Library Service Area. Assist

Division in strategic planning, integrating service areas, and develop evaluation and outcomes assessment strategy

For Division and Library. Assist in space planning and services development for library.

2004-2005 Library System of Lancaster County (Pennsylvania). Assist the system member libraries to develop individual strategic

plans and evaluation strategies and integrate those plans in a system-wide approach.

Detroit Public Library. Development of a strategic plan for the Detroit Public Library, assist the planning committee in

the development of that plan, and advise on the mill levy vote for the Summer, 2004 election.

2004 Online Computer Library Center (OCLC). Research and write a white paper that studies the issues associated with

union catalogs and resource sharing, particularly different models and the costs, implications, and issues related to such

models.

U.S. Department of Justice, Federal Bureau of Investigation. Investigate issues, strengths, and weaknesses of

Desktop Electronic Record Keeping strategies costs and benefits. Develop specific recommendations for the FBI.

[through Systems Research and Applications Corporation].

University of Central England, Birmingham UK. Analysis of Journal Database Usage Statistics and Development

of Possible Costing Models. Analysis of a set of publisher database usage statistics and propose a range

of new models for costing subscriptions to online journals/databases.

North Carolina State Library. Evaluation of the NC-Knows digital reference project, a statewide digital

reference service. Includes the development of evaluation methodology, development and pre-testing of measures

and statistics, and development of reporting strategies.

U.S. Department of Justice, Federal Bureau of Investigation. Electronic Record Keeping (ERK) Certification and

Program Support. Develop and testing of a process to certify that FBI systems are compliant with current records

management requirements [through Systems Research and Applications Corporation].

Western New York Library Resources Council, Buffalo, NY. Development of evaluation measures, statistics, and

methods to assess a multi-library digital reference service and determine the appropriateness of individual and

system-wide evaluation techniques.

U.S. Department of Transportation, Federal Aviation Administration. Assessment of the FAA library and strategic

planning for the development of a digital FAA library.

Texas State Library, Austin, TX. Design and development of an integrated evaluation database, development and

use of log server statistics, and implementation of evaluation approaches for the Texas Digital Library.

Hawaii State Library, Honolulu. Economic Impact of the Hawaii State Public Library System on the Business and

Tourism Industries in Hawaii. Identify specific economic benefits and the value of public library services in Hawaii

and offer recommendations to enhance the role of Hawaii public libraries in economic development.

United States General Accounting Office, Washington, D.C. Research and analysis of electronic records

management models and development of best practices and procedures for agency electronic records management.

Western New York Library Research Council, Buffalo NY. Design and implementation of an evaluation plan for a

multi-library Digital Reference Service, including the development and testing of Digital Reference statistics and

measures.

E-Valued! Project. Centre for Information Research, University of Central England, Birmingham, UK. Assist in the

design and development of networked statistics and outcome assessments for university libraries in UK

Texas State Library, Austin, TX. Review and assessment of the Library of Texas [virtual library initiative] including

the development of assessment methodologies, performance measures, and quality standards.

University of Texas at El Paso Library. Development of a planning and evaluation process for library services and resources as well as the provision of a staff workshop on planning and evaluation approaches.

Beardsley Design, Inc. Auburn, NY. Strategic Plan for Information Technology applications at Clarkson University. (Potsdam, NY).

2001-2002 San Antonio Public Library, San Antonio, TX. Assessment of library services and Information Technology

Infrastructure for the development of a long-range strategic plan.

Southeast Florida Library Information Network [SEFLIN], Ft. Lauderdale. Development and evaluation of

SEFLIN’s virtual library, web pages, and related information services and programs being provided from

the Website.

U.S. National Archives Records Administration. Information Collection and Analysis of Agency Records

Management. Activities: Issues and Policies. Conducted focus groups and surveys to identify and assess key issues related to traditional and electronic records management practices in the Federal government.

U.S. National Commission on Libraries and Information Science. Libraries in the Networked Environment: Key

Policy Issues and Research Strategies. Conduct an analysis of selected information policy issues and topics and

make recommendations for addressing these issues.

Hawaii State Library. Preliminary Assessment of Economic Conditions of Public Libraries and Hawaii. This was a

feasibility study to determine the appropriateness of conducting a full-fledged study assessing public library funding in Hawaii and suggesting strategies to improve overall library funding.

Arkansas Department of Higher Education. Reviewed and made recommendations for Arkansas State University proposal to start a Ph.D. program in Knowledge and Information Management.

2000 U.S. National Commission on Libraries and Information Science. Testing National Public Library Statistics and Performance Measures for the networked Environment. Conducted the Public Library and the Internet Year 2000 survey and tested a range of database statistics.

American Library Association. Office of Information Technology Policy. Assessment of Public Library Internet Services Impacts on the Digital Divide. Analysis of national databases from the Federal Communications Commission, the National Telecommunications and Information Administration, and others to describe the impact of various funding streams on the role of public libraries in the Digital Divide.

U.S. Energy Information Administration, Government Printing Office, Defense Technical Information Center. Statistics and assessment techniques for Federal agencies. Developed a range of statistics and measurement techniques (including policy-based assessment) for Federal websites.

U.S. Institute of Museum and Library Services. Developing National Public Library Statistics and Performance Measures for the Networked Environment. Project was developed and proposed in 1998 and was funded from January, 1999 – May, 2000. Products include a guide to producing statistics and performance measures for networked services.

Coalition for Networked Information, Washington, D.C. Developing a national distant education program in the area of evaluation of networked information services.

American Library Association, Office of Information Technology Policy. Developed a proposal for a National Study to assess the impact of Telecommunications Connectivity Programs (state, local, foundation, and federal) on public libraries.

1999 Northern Onondaga Public Library System, North Syracuse, NY. Building and Information Technology Planning for Three New Buildings in the Library System. Designed the information technology infrastructure and network architecture for the three new facilities.

1998-99 American Library Association and the National Commission on Libraries and Information Science. Conducted The 1998 National survey of public library outlets and their use of the Internet.

California State Library. Assessed the InFoPeople project, a statewide program to increase community access to the Internet through local public libraries.

Commonwealth Library of Pennsylvania. Conducted a Statewide survey of users of public libraries to identify impacts and benefits of library use.

Houston Public Library. Developed a strategic plan and conducted an assessment of networked-based information services.

State of Delaware. Assessed the Del-Aware statewide network with development of a strategic plan and recommendations for future development.

1997-98 Commonwealth Library of Pennsylvania. Conducted an evaluation of Online PA Libraries, project that provided equipment and connectivity to some 200 libraries in Pennsylvania.

Henrico County Library System (Richmond, VA). Development of services and information technology plan; made recommendations and developed strategies to better integrate technology/networking into the system.

VicNet Library Network, Victoria, Australia. Developed a user survey of public libraries in the State of Victoria and their use of the Internet and VicNet.

Dallas Public Library. Assessed the information infrastructure and networked based information services, developed a strategic plan, and made recommendations for services development.

American Library Association and National Commission on Libraries and Information Science. National Survey of Public Libraries and Internet: Costs and Benefits. Final report completed December, 1997.

1996-97 U.S. General Services Administration. Evaluation of Government Information Locator Service (GILS). Assessed the degree to which Federal Agencies implemented the GILS successfully and offered recommendations for improved use of GILS.

Nashville Public Library. Developed a building and strategic plan. Assessed services and developing

information technology plan for networked information services.

East Brunswick Public Library. East Brunswick, NJ. Assessed the library information technology and developed an information technology services plan.

National Commission on Libraries and Information Science (NCLIS). Conducted a national survey, Public Libraries and the Internet. Project resulted in a report describing public libraries’ use, access, and costs related to the Internet.

1995-97 Portland Area Library System (PORTALS). Ongoing assessment and project development as project evaluator related to a statewide network which received a $1.3 million award from the Federal government to enhance the network and provide a range of government information and information services.

1995-96 Lower Merion Public Library System [suburb of Philadelphia]. Developed of a strategic plan for library services provision..

State of Maryland, the Sailor statewide network. Conducted an evaluation of the overall effectiveness and impact of the network on libraries, K-12, state and local government, and the public. A key aspect of the project was to develop a range of measurement techniques to assess the network. This project began in the Fall, 1995.

1994-95 Seattle Public Library. Led the planning and development of a Center for Technology Utilization for public libraries; assisted with Federal grants and programs.

Albany [NY] Public Library. Assisted with the development of a strategic plan and provided staff training.

1994 National Commission on Libraries and Information Science. Conducted a national survey of public libraries and the Internet, provided a descriptive summary of results, and offered policy recommendations to the Commission.

World Bank, Washington, D.C. Conducted user survey of the World Bank and International Monetary Fund Network Libraries, made recommendations to improve services, and produced a final report.

DeKalb County Library System, Decatur Georgia. Assessed the use of information technologies and applications, recommended purchases, and assisted in the development of a plan to educate the staff and public in the uses of these new technologies.

York County Library, Rock Hill, South Carolina. Developed a library-wide technology plan including Internet-based library services.

NYSERNet, Inc., Liverpool, N.Y. Developed an education and training center related to using the Internet and connecting to the Internet.

1993-94 NorthWestNet, Seattle, Washington. Conducted an assessment of the degree to which NorthWestNet successfully met member services and made recommendations for the development of a strategic plan.

DeWitt-Wallace, Readers Digest Fund, New York, NY. Evaluated the New York Public Library, Connecting Libraries and Schools Project (CLASP).

1993 Niagara Mohawk Power Corporation, Syracuse, NY. Developed a Strategic Plan for the Research and Development Department to be connected to the Internet and designed applications for Internet use.

NYSERNet, Liverpool, NY. Project Gain: Connecting Rural Public Libraries to the Internet/NREN, project planning and evaluation. Established internet connections and services in rural NY libraries.

1992 Meckler Publishing Corp., Research project: "Strategies For Linking the Academic Library into the Electronic Networked Environment."

DeKalb County Library System, Decatur, GA. Designed and developed a long range strategic plan.

1991 Association of Academic Health Science Library Directors. Developed a Planning, Service Roles, Performance Measures, and MIS Manual. PHASE I: January-November.

1990 U.S. Bureau of the Census. Use of Census Bureau Data in GPO Depository Libraries: Future Trends & Issues. Research study investigated evolving Information technology trends/applications and census users needs in the year 2000.

American Library Association. Developed a draft outline for a policy manual on Access to Government Information.

1989-91 Dekalb Library System, Decatur, GA. Designed and implemented a management information system to support public library decision making. Included the design of an operational computerized database and staff training.

1989-90 Upjohn Institute For Employment Research, Kalamazoo, Michigan. Conducted an assessment of the existing information center and designed a long-range plan for facilities, automation, and services.

Texas Medical Library, Houston, TX. Designed a planning and evaluation process and developed medical library performance measures.

1988-90 Niagara Mohawk Power Corporation, Syracuse, NY. Developed a Request For Proposal (RFP) to establish a Technical Advisory Group (TAG) for the Research and Development Department, and organized the TAG.

American Library Association, Chicago, IL. Evaluated the ALA Planning Process of the American Library Association. Developed a process to evaluate the effectiveness with which ALA is making progress toward its priority areas and goals.

1988-89 U.S. Government Printing Office. Descriptive Analysis of Academic and Public Depository Library Users. Conducted a research study investigating the number and types of users of Depository Libraries.

Association of College and Research Libraries, American Library Association (ACRL-ALA), Chicago, IL. Designed, tested, and wrote the manual: Measuring Academic Library Performance: A Practical Approach.

1987 U.S. Congress, Office of Technology Assessment. Reviewed the Project: Technology, Public Policy, and the Changing Nature of Federal Information Dissemination.

Massachusetts State Library. Presented a series of seminars across the state on "Planning, Role Setting, and Use of Output Measures For Public Libraries."

1986 U.S. National Technical Information Service. Developed of a model program of NTIS information services to be provided by Academic libraries.

1985-87 Public Library Association, Chicago, IL. Served as Principal Investigator for the Public Library Development Program, developed a revised planning manual, refined and expanded output measures manual, operationalized public library roles, and the design of customized public library statistics database.

1984-86 Utah State Library, Salt Lake City, UT. Designed and implemented a statewide planning and performance measure for public libraries.

1984-86 DeKalb Library System, Decatur, GA. Managed a Self Assessment and Development of Formalized Planning Process and Long Range Planning Document, and developed a long range Facilities plan.

1984 U.S. Congress, Office of Technology Assessment. Contracted to produce a written report with a critical review, assessment, and recommendations related to Government Provision of Public Information.

1983 Northwestern University, Evanston, IL. Conducted an evaluation and project plan for "Educating the Online Catalog User: A Model for Instructional Development and Evaluation" (Funded by Council on Library Resources).

Engineering Enterprises, Norman, OK. Established a technical library, customized a document retrieval systems, organization and planning of library facilities, and integration of information resources management techniques in organizational decision making.

U.S. International Communication Agency, Led a Training Seminar in Government Information Resources. Mexico City, Biblioteca Benjamin Franklin, May.

North Texas State University Library, Denton, TX. Conducted a Self Study and Development of the Library Staff Association.

Southern Prairie Library System, Altus, OK. Designed and Implemented an Automated Information Processing Technology. Included microcomputers, online bibliographic data base searching, and online cataloging system.

1982 U.S. International Communication Agency, Washington, D.C. Led a Training session on U.S. Federal Government Information Resources.

1982 Health Sciences Library, University of Oklahoma, Oklahoma City, OK. Conducted an analysis and evaluation of U.S. Federal government Information Resources with Recommendations for Increased Access to U.S. Government Documents.

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