Oracle Service

JENNIFER O’NEILL MELTON

Phone: 703-***-****

Email: ******@*******.***

SUMMARY

Jennifer is a Functional / Technical consultant with 20 years of diverse information technology and business experience. She has provided consulting services for large and small organizations and specializes in implementing Oracle Human Resources (HRMS) and Payroll, Oracle Financials, Oracle Time and Labor (OTL), Oracle Training Administration, (OTM), and Oracle Learning Management (OLM). Jennifer has assumed various roles in all aspects of ERP and custom software implementations including technical, functional, management, testing, training and support. She has a reputation for high quality work products, dedicated teamwork, an exemplary work ethic and a strong level of customer service.

SUMMARY OF EXPERIENCE

CACI (formerly Advanced Programs Group LLC), Senior Principal ERP Consultant, 12/2005 - present

i360technologies, Senior Principal Consultant, 8 /2005 - 12/2005

Jenisys Consulting LLC, Independent Consultant, 4/2005 – 8/2005

Oracle Corporation, Senior Principal Consultant, 5/2000 - 4/2005

PricewaterhouseCoopers LLP, Consultant, 5/1997 - 6/2000

Chubb Programmer Resources, Consultant, 7/1996 - 5/1997

New Jersey Institute of Technology, Advisor/Teaching Assistant, 9/1995 - 5/1996

Artisoft Inc, Software Sales Rep, 5/1994 to 8/1995

Union Carbide Corporation, HR Generalist Intern, Summers 1989 & 1990

EDUCATION

Chubb Programmer Resources - Advanced Client/Server training certification

New Jersey Institute of Technology, Graduate School of Management

M.S., Management Information Systems: G.P.A.: 4.0

Duquesne University, School of Business

B.S., Business Management: G.P.A.: 3.4

SKILLS HIGHLIGHT

Oracle Products: Oracle HR/Payroll (10.5.8 to 12), Self Service HR, OTA/Self Service OTA, OTL/Self Service OTL, OAB/Self Service OAB, Self Service Web Expense, Self Service Time, Oracle Projects, Oracle Financials, Oracle Workflow, Oracle Approvals Management (OAM), Fast Formula, Oracle Alert, Oracle Reports, ADE, Data Pump, SQL*Plus, SQL*Loader, SQL Navigator, SQL*Net. Trained in Oracle Application Framework (OAF), jDeveloper, Oracle Forms, Oracle HR Intelligence.

Operating Systems: Windows 95-2002, Win NT, HP-UX, MS-DOS, Solaris, UNIX, LINUX, Mac O/S.

Computer Languages: PL/SQL, C/Pro*C, Shell Scripting (Korn), Powerbuilder, Visual Basic, AccessBasic, HTML, CGI. Trained in Java.

Databases: Oracle, Sybase, SQL Server, Access, Excel.

Industry Experience: Department of Defense (Secret Security Clearance), Telecommunications, Higher Education, State and Local Government, Hospitality, Chemical, Retail, Fast Food.

Management/Leadership Skills: Project Management, HelpDesk Management, Training Management, Technical Lead, Configuration Lead, Testing lead.

Communication: Lead and facilitate client meetings and presentations, Deliver class instruction, End user training, Software demonstrations, Perform recruitment activities.

System Interfaces: DCPDS, TOPMIS, MILPDS, TMX, eGate, ADP, Cyborg, Kronos, Kaiser, UHC, CIGNA, Medical Mutual, Ceridian, AFSCME.

Other Products: TOAD, Citrix, MS Access, Test Director, PVCS, WinRunner, LoadRunner, RoboHelp, FTP, QvtTerm, SSH, Putty, Telnet, WinSCP, Remote Application Manager, Remedy, Sharepoint, DataLoader (Classic/Professional), Exceed (X-Windows). MS Office Suite (Word, Excel, Powerpoint, Projects, Visio). Various web conferencing, version tracking, and file transfer applications. Web development, multimedia, video production and graphic design products such as Dreamweaver, Final Cut Pro, Photoshop, Videowave, iMovie, and iDVD.

PROJECT EXPERIENCE

CACI (formerly Advanced Programs Group LLC) – Senior Principal ERP Consultant

Defense Agencies Initiative (DAI) – Trainer, Oracle 11.5.10 OTL/UMX, backup trainer for OBIEE. Perform all aspects of training related to Oracle Time and Labor (OTL) and User Management (UMX) including preparation of training materials, staging data for the class, classroom setup, and class delivery (in-class and webinars). Assist other trainers as necessary.

Air Force Services Agency (AFSVA) – Technical Lead, custom OA Framework (OAF) application for several Oracle 11i Financials, Payroll, and HRMS modules. Worked closely with functional lead to complete functional designs. Led technical team in analysis, technical and GUI design, configuration and development of a custom application previously developed in Visual Basic / SQL Server. Solution utilized jDeveloper, Oracle Workflow, multi-currency and a heavily customized security model.

Military Sealift Command (MSC) – Functional Lead, Oracle 12 HRMS/OTA/OLM/OTL. Provide HRMS help desk service and troubleshoot issues for key client liaisons and MSFSC users, interfacing with other project teams and management as necessary. Supervise/train Tier II help desk staff and serve as the advanced functional support for HRMS related issues. Maintain Remedy tickets and the help desk knowledge unit (KU) library. Perform ad hoc reporting.

Military Sealift Command (MSC) – Technical, Oracle 12 HRMS/OTA/OLM/OTL. Perform new development, troubleshooting, maintenance, and testing on Oracle 11.5.8 and 11.5.10 for Oracle HRMS, OTA, OTL, OLM, Oracle Forms, Oracle Alert, Oracle Workflow and Discoverer Reports. Perform functional research, analysis, set up and testing on new functionality. Create and maintain functional and technical design documentation.

Air Force Services Agency (AFSVA) – Technical, Oracle 11.5.10i HR/OAB/Payroll. Led functional analysis meetings, completed data mapping, and wrote technical documentation. Created technical requirements and completed conversion, interfaces, and reports for Insurance, 401K and Payroll data. Developed and tested custom reports for Benefits, HR and Payroll.

i360technologies – Senior Consultant

Office of Federal Housing Enterprise Oversight (OFHEO) - Technical/Functional, Oracle 11.5.10I OTL/iProcurement. Configured OTL, created custom layouts, custom fast formulas, custom workflows, Self Service personalizations, approvals (AME), and explored OA Framework extensions to implement custom functionality.

Jenisys Consulting, LLC – Independent Consultant

Cendant – Self Service lead, global Oracle 11.5.10 HR/OAB/Payroll/Self Service, 19 localizations, 20 BGs and language translations. Performed design, configuration, Oracle Self Service Framework personalizations and customizations, and testing of Self-Service for all modules. Performed HR core application design and configuration as needed.

Oracle Corporation – Senior Principal Consultant, Oracle Consulting Services

Air Force Services Agency (AFSVA) – Technical lead, Oracle 11.5.10 HR/OAB/Payroll. Designed, coded, and tested the timecard interface (TMX to Oracle), PTO Accrual Fast Formulas and Self Service OTL customizations. Performed requirements gathering, fit/gap analysis, functional & technical design, functional configuration of HR/Payroll and OTL, composed interface and reports, directed client technical staff, customized timecards, and trained/mentored technical and functional team members.

NEORSD – Technical lead, Oracle 11.5.9 HR/OAB. Technical/functional mapping and design for HR & OAB. Mentored client technical staff on methodology & tools and performed code reviews.

Lafayette General Medical Center – Technical lead, Oracle 11.5.9 HR/OAB/Payroll. Mentored client: Held training sessions and provided guidance on AIM methodology, working with Oracle Support, Oracle APIs, Conversions (People, Address, Assignment, Salary, Personal Pay Method), Interfaces (Kronos inbound/outbound), System Extract, Batch Element Entry (BEE), PL/SQL, TOAD, Dataloader Professional / Classic, project scheduling and instance mgmt. Utilized iMeeting for remote demos.

Medcenter One – Technical, Oracle 11.5.9 Financials/HRMS. Mentored client and led training sessions on System Extract, Workflow (GL, FA) and Dataloader Professional. Worked with offshore team to compose and review data mapping/functional design docs (Salary, Pay Method, Elements, Performance Reviews, Budget). Assisted functional lead with setups.

Merrill Lynch – Functional HR, global Oracle HR/OAB, 16 BGs and 20+ countries and multiple languages. Provided direction, configuration and troubleshooting for HR application. Prepared test scripts and test data for CRP2 using Test Director and Dataloader Professional. Led CRP2 training sessions.

Cincinnati Public Schools – Project Manager/Technical lead, Oracle 11.5.9 Financials/HRMS migration to Oracle Outsourcing. Managed offshore team in development of Oracle Financials customizations. Project and resource scheduling, create instance and backup plans with eStudio and DBAs, manage code migration, team coordination, resolve coding issues, enhancements, establish testing process, drive client testing efforts and led weekly status meetings with Oracle, client mgmt and project staff.

Air Force Military Command – Technical lead, Oracle 11.5.9 and SSHR 5.0 upgrade. Performed Self Service HR setup, OAF personalizations and created SSHR customizations including custom workflows and Alerts.

Assistant Secretary of the Army - Technical lead, Oracle Outsourcing HR/OTA 11.5.8, Self Service HR 5.0 and Discoverer. Created technical project plan and led technical team, requirements gathering, analysis, technical & functional design and data mapping. Functional and technical configuration of SSHR including logo creation, Approvals Mgmt (OAM), New User Registration and OAF personalizations. Wrote SQL*Loader scripts and PL/SQL conversion and interfaces, upload of Tutor help files. Designed, coded and tested SSHR, interface/conversion programs and custom HR and OTA workflows. Performed light DBA activities such as server bounces, clear cache, upload/export personalizations, and patch applications. Led client demos .

Baltimore City Public School System - Technical lead, Oracle 11.5.7 HRMS/Financials/OTL. Managed development, testing and migration of interfaces and custom reports. Managed technical resources and mentored client lead. Developed project plan, test strategies, migration plan and production run book. Coded OTL workflow approvals and assisted developers with coding issues.

Johnson County - Technical Manager, SSHR 4.2 upgrade. Maintained the project plan and led configuration and testing. Converted v3.0 modules to v4.0 and rolled out new SSHR functionality including New Hire, Applicant Hire and Approvals Management (OAM). Re-engineered existing workflow processes and setups for better efficiency. Documented and mentored/trained the client. Resolved HR/Self Service technical and functional production issues.

Continuum – Functional, Oracle 11.5.8 Payroll. Assisted with payroll and retro pay data issues. Performed payroll adjustments.

McDonald’s – Functional/Technical lead & team member, global Oracle HRMS 11.5.8/SSHR 4.2. Single global instance, multi-language, multi-localizations. Oracle’s largest scope HRMS Self Service project at the time. Spent 1 months with Oracle’s Development team training in SSHR 4.0 features. Worked closely with Oracle SSHR Development to release new SS modules: New Hire, iRecruitment, Absence Mgmt and Contracts. Performed analysis, design and led functional and technical configuration. Set up HR, SS, Approvals (OAM) and Workflow including customizations. Delivered presentations and facilitated work sessions. Managed team in creation of functional specs, process flows, design/setup docs and enhancement requests. Created test cases and led CRP navigation/testing. Provided configuration, security and language translation assistance to team.

St Johns County Public Schools – Functional/technical, Oracle HRMS/Payroll 11.5.8. Troubleshooting, testing and code fixes for a production system on costing, salary and HR data. Tested and maintained custom programs to update employee salaries and evaluate and report salary discrepancies. Reconfigured system (DFFs) and wrote data migration code. Facilitated client meetings.

U.S. Army/Navy/Airforce (DHMRSi) – Technical lead, Oracle HRMS 11i. Analysis, design and data conversion. Gathered requirements, defined data mapping, conversion temp tables, coding standards, and programmed using PL/SQL, Oracle APIs and Dataloader. Trained team members. Functional role included analysis, requirements gathering, gap analysis, legacy data mapping, design, test strategy and configuration. Documentation for HR, OTA, OTA Self Service, OTL Self Service, Self Service Time w/Projects and Self Service HR. Utilized Workflow Builder and Web Apps Dictionary to configure Self Service apps. Led requirements-gathering sessions and delivered presentations. Conducted live and internet demos of HR, OTA and Projects.

BellSouth – Test lead, Oracle CRM 11.5.3. Managed testing for several projects involving Oracle CRM application extensions. Scheduling and resource allocation and status reporting to mgmt. Established testing tools, templates and procedures and trained team. Composed and executed test scripts for iStore, Scripting, Service for Coms and custom application extensions. Test Director to compose scenarios, prepare test data, execute test cases and manage defects, utilized WinRunner and CCC/Harvest.

U.S. Navy (CNRSW) – Functional lead, Oracle 11.5.2 HR/SS. Performed analysis, configuration, data loading and composed documentation. Setups done in 11.0.3, migrated to 11.5.2 for enhanced security. Trained client and held demos on HR & Self Service. Also test lead for a custom Internet Java statistical tracking application. Led client team in creation and execution of test scripts and responsible for obtaining client sign-off.

Regent University – Functional, Oracle 11i Fast Forward Oracle HR/Payroll. Analysis, design and configuration. Held client meetings, delivered presentations and led CRP training. Data conversion: People, Address, Phone, Pay Method, Assignment and Mass Time Entry (MTE). Used APIs, data pump, Excel macros. Ad-hoc querying and error resolution on front/back end. Composed mapping standards, functional and technical design.

BellSouth – Technical, Oracle CRM 11i. Analysis, config, documentation and testing. Verified common module setup between HR and several CRM modules: iStore, Service for Coms, Scripting, SDP, Order Capture, CRM Foundation. Advised data conversion team, performed testing and managed TARs. Setup documents for HR, A/R, Order Capture, Scripting, iStore, CRM Foundation. Helped resolve instance differences. Worked with Oracle's AIM methodology team to standardize 11i templates.

Pricewaterhousecoopers LLP - Consultant, Management Consulting Services

BellSouth – Functional, Oracle Self Service Expense (SSE). Performed design, configuration, technical analysis and documentation on SSE, including workflow and customizations. Delivered client presentations (CRP) and held knowledge transfer sessions.

Concert – Technical, custom Client/Server Invoicing and Inventory Management application (CIM). Enhancement and maintenance using Powerbuilder 6.0, Oracle 8, PL/SQL on a Winframe (Citrix) server. Performed unit, system and regression testing. Created executables and maintained system backups.

Concert - Help desk Manager for CIM. Resolved all help desk issues. Monitored servers and performed DBA and system admin activities. Composed test plans, TPRs/ Enhancements and Help desk logs, help files and training documentation. Used Citrix remote access to train new users. Trained client staff in support and maintenance.

Concert – Technical, custom Client/Server Invoice Tracking and Resolution application (STARS). Performed development, system/unit testing, and training materials. System merged the Inventory and Accounts Payable systems. Used Powerbuilder 7.0, Oracle 8, PL/SQL and Winframe server, Help files using RoboHelp.

PricewaterhouseCoopers – Technical lead, internal Oracle HRMS/Self Service R11 "demo application" used for remote client demos. Analysis, design, development, configuration, data loading and documentation for Oracle HR, SSE, Oracle Alerts and Application Data Export (ADE). Coordinated with DBA on installation, patches/upgrades, database backups and refreshes, and performed light DBA activities into production phase. Managed database & app maintenance and coordinated client demos.

Mariott – Technical, UNIX/C/MS Access. Development, testing and documentation for a Datawarehouse implementation. Program designed to monitor the interface and conversion processes.

Family Dollar – Technical lead, Oracle Financials/HRMS. Data conversion, analysis, design and testing. Interface, conversion and reporting documentation for: Bank Reconciliation, Positive Pay, Assignments, Location, Orgs, Employees, Addresses, Contacts, Jobs, 401K, SITs, Store Hours, Elements, Balances, CIGNA, ESPP and Non Store Hours. System interfaced with mainframe, Nations Bank, Kronos and Cigna. Composed strategy docs, flowcharts and navigation diagrams. Performed unit testing and resolved team coding and design issues.

Reed Elsevier PLC – Technical, custom Client/Server Tracking & Reporting application. Design, coding and testing, Powerbuilder 5.0 w/ Microsoft SQL Server 6.0 RDBMS, 15,000+ records, 25+ users. Composed analysis and design documentation, system documentation, window flow and object event diagrams. Performed data conversion. MS Access used for prototyping, data cleansing and generating detailed batch mailings. Composed and executed unit/system testing. Created installation package. Composed all training materials and trained end-users.

Metrocall – Technical, Oracle Financials. Interface and conversion design docs for GL, Invoice, Bank Reconciliation and Vendor conversion. System interfaced with mainframe and bank, coordinated with bank on file layouts and configured Laplink for file transmissions. Composed unit test plan and performed testing.

Chubb Programmer Resources - Consultant, Consulting Services

AT&T – Analysis, design and development of a Client/Sever billing and statistical system (BNA). System interfaced with Tuxedo and mainframe to receive both live data and flat files, 100,000+ records daily. Composed design documents, process flow diagrams and interface agreements. Performed unit and system testing.

AT&T – Developed back-end statistical system (BSTAT). System interfaced w/3 internal mainframes, produced daily and mthly mgmt statistical reports, 10,000+ records daily. UNIX, Korn Shell scripting, Oracle, C/Pro*C. Composed design documents and process flows. Performed unit and system testing.

New Jersey Institute of Technology

Advisor for national work/study program and instructor for pre-college program. Supervised office staff, counseled students, assigned work study, planned seminars and program activities and maintained program records. Developed MS Access database to track student work/study hours and program participation. Instructor responsibilities included class instruction in word processing, spreadsheets and multimedia applications.

Artisoft Inc.

Inside Sales Representative for a remote control software company. Maintained 10K monthly quota, presented at trade shows including Comdex and Networld/Interop, performed light DB admin activities for ACT/ACT for Windows database, 10,000+ records. Supervised and trained admin staff and hiring/supervising temps.

Union Carbide Corporation

Intern for HR Department. General exposure to Human Resources functions, including Training and Development, Labor Relations and Benefits. Composed new hire training manual. Assistant Editor for company newspaper. Trained HR Dept in advanced word processing and spreadsheet features. Sat in on corporate negotiations during a major downsizing.

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