Manager Software

Clifford Jacinto

IT Support Analyst at UTIL Canada Limited

********.*******@*****.***

Experience

UTIL Canada Limited

IT Support Analyst

*/**** ** *******

Summary: + - - Supports users with hardware and software issues to include computer breakdowns, scanners, handheld scanners, printers, software installation, computer parts replacements, network connection issues, phone problems, and data transfer if replacing the computer.

+ - - Executes and coordinates with the IT Manager all special projects assigned.

+ - - Maintains inventory of computer equipments; creates/replaces ID swipe cards of employees.

+ - - Creates reports using SAP and do data entry of daily production reports.

+ - - Edits SAP reports generated using different transaction to cross check the data and trouble shoot any issues that may arise.

IBM

IBM + - - Mercer Account

4/2007 to 6/2007

Summary: + - - Provided technical support to Mercer and marsh employees in Canada, US and UK.

+ - - Supported employees for their logins and password reset for different applications like Active Directory, Meeting Place, Citrix sessions and various web applications.

+ - - Documented all calls for any problems and solution steps that were perform using Tivoli ticketing system and checking also in Remedy ticketing system.

+ - - Used SMS to push software to users and remote connection if needed.

+ - - Assisted user to their day-to-day computer problem + - - network connection, share drives, internet connection and wireless connectivity.

General Electric

General Electric - Multilin

6/2005 to 2/2007

Summary: + - - Supervised/trained coop-students for IT support/projects.

+ - - Maintained LAN and T1 Internet connectivity which include wireless connectivity.

+ - - Set up network/phone cabling and audio visual equipment.

+ - - Installed software and configured hardware.

+ - - Resolved software and hardware issues for Dell, HP, IBM desktops, laptops and Dell, Lexmark & Xerox printers

+ - - Supported Meridian Phone System (adds, changes, deletes, moves, connectivity)

+ - - Conducted Data backup and restore using the HP Vault

+ - - Contacted suppliers for hardware replacement

+ - - Wrote procedures to document IT support activities.

+ - - Provided customer support on IT issues related to e-mail, user accounts, MS Office applications, production applications, basic intranet page updates

+ - - Learned company+ - - s manufacturing tests/processes to ensure proper computer support.

Education

National College of Business and Arts

College

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