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Customer Service Sales

Location:
Long Beach, CA
Posted:
January 24, 2013

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Resume:

Jacques Moutet

**** ***** ******, #***

Long Beach, CA 90815-3807

Tel: 562-***-**** - Fax: 562-***-****

http://apparelwarehousing.com - abqcor@r.postjobfree.com

Skills and Qualifications

More than twenty years of management in retail and wholesale sales, imports and manufacturing.Extensive experience in logistics, transportation, inventory control, warehousing, and distribution.Strong Information Systems and computer skills: AS400, ACS, PKMS, Macola, STS, Garpac, Microsoft Word, Excel, Power Point, Outlook, Front Page.Full understanding of manufacturing, supply chain, import-export, and customer service.Expertise in personnel management: interviewing, hiring, training, motivating, promoting, and reviewing.Proven leadership skills with specialization in team building and management training.Able to communicate well, good planning skills, detail-focused, objective in decision-making.Multicultural with fluency in English, French, and Spanish.

Experience

Management Training and Consulting: (1999-Present)

Third Party Enterprises: Instrumental in retaining the biggest account in company history. While filling in for missing management, trained the current staff on their duties and responsibilities. Rewrote systems and procedures; redirected the workflow to integrate and synchronize with the client’s computer system.World Linen and Textiles Company, Inc.: Conducted a global company staff and system evaluation, which resulted in a leaner organization. Increased efficiency using the same or fewer resources. Re-established inventory control systems and procedures.Scott Thaler Associates: Participated in several consulting assignments on management and distribution projects: Cach-Cach, Designer Dress for Less.BCBG Max Azria: Salvaged the holiday season when the company had converted its retail division from Retail Pro Software to STS software and, subsequently, could not get its operation back up and running during the busiest time of year.

Director of Distribution: B.C.B.G. Max Azria, AZ3 Inc., Vernon, CA (2000-2001)

Directed four managers in three different facilities, managing in excess of 200 employees.Processed a sales volume of $200 million a year to major stores such as Federated, Nordstrom, Saks, Dillards, Neiman Marcus, Sears, and off-price retailers such as T.J. Maxx, Marshall's, and Loehmann’s.Hired and trained personnel rewrote job descriptions, documented procedures and flow charts.Interacted extensively with IT Department; played a key role in re-training all Warehouse, Production, and Customer Service personnel when the company switched to ACS and PKMS software.Collected $194,000 from Federated Stores in reversed freight charge backs.Established Scan & Pack procedures, automating UCC 128 labeling, EDI transmitting, and invoicing.Selected the best carriers and achieved pin point accuracy on-time delivery service to all of the BCBG retail stores at the most competitive costs: LTL trucking, full trailer loads, UPS, Airborne, and Fed-Ex.

Warehouse Manager: World Linen and Textile Company, Inc., Los Angeles, CA (1998-1999)

Directed warehouse operations, quality inspection of raw and converted fabric, shipping and receiving, inventory control, cycle counts, rates negotiation, local and nationwide transportation, air freight, scheduling of containers, samples department, and onsite training of supervisory personnel.

Experience (Continued)

Inbound Transportation / Q. C. Manager: Wet Seal/Contempo, Los Angeles, CA (1996-1998)

Directed transportation, overseas imports and domestic, achieving an average daily receiving and processing volume of 200,000 units.Reorganized all departments, improved the merchandise flow, and increased work productivity by twenty-five percent, while eliminating employee errors.Managed a staff of more than 100 employees in several areas of high responsibility, including general offices, receiving and staging areas, inventory layouts, work in process and quality control.Created new and improved existing work procedures, edited and rewrote all job descriptions.Established better systems of communication to coordinate freight between contractors, freight carriers, and the Distribution Center.

Third Party Warehouse Executive Liaison: Aris Industries, South Gate, Pico Rivera, CA (1989-1996)

Processed a volume of over $100 million a year of Members Only, Perry Ellis, and Converse lines.Worked as the sole executive liaison between the East Coast-based manufacturer and the third party 200,000 sq. ft. Distribution Center in California, resulting in an annual savings of more than two million dollars in transportation costs, payroll, and overhead expenses for six consecutive years.Reorganized traffic and routing operations, eliminating charge backs and customer claims.Handled distros to most major department and chain stores; managed returns and QC department.Established strong relations with UPS, Federal Express, DHL, and major trucking companies.

Operations Manager: J.S. Weston, Inc., Los Angeles, CA (1985-1989)

As assistant to the owner of French import-export company, ran company operations, including warehouse, production, QA, customer service, and west coast sales.Directed all warehousing operations, established inventory control systems and locator, designed layout for pick and pack operations, receiving, traffic and shipping to major chains and department stores.

Retail Apparel Sales: Paris, France (1975-1984)

Ten years experience in retail sales in France:

Western House (American Apparel Imports) - Five Years: From Salesman to Supervisor.Surplus Neuilly (Retail Stores) - Two years: Sales, Inventory Control and Replenishment.Dorian Guy, Elys e Soiries - Two Years: Stock Room, Sales.

Small Business Owner: Paris, France (1982)

Gained practical entrepreneurial experience as sole owner of small business.Operated all aspects of small business.

Education

University of Las Vegas, Nevada, Management Skills for Supervisors (Certificate)

University of California, Los Angeles, Physical Distribution, Logistics Management (Extension)

Universit du Bouloi, Paris, France (College)

Lycee Marcel Roby, St. Germain, France (High School)



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