Customer Service Sales
Resume:
Eric Small
Angola, NY *****
Email: ******@*********.***
OBJECTIVE
To use my knowledge of software development to create and maintain Windows and web based applications and database interfaces that fit business needs.
SKILLS
Programming Languages: Visual Basic 6, VB.NET, ASP, SQL, T-SQL, HTML
Operating Systems: Microsoft Windows, Linux, DOS
Software: Visual Studio, SQL Server, Access, InterDev, Dreamweaver, MS Office
EMPLOYMENT
10/99 – Present API Heat Transfer, Inc. Buffalo, NY
Software DeveloperResponsible for the design and implementation of custom programs used to enhance customer service, reduce order lead-times, and improve productivity.Responsible for the creation and maintenance of all company websites hosted across multiple servers both on and offsite. Duties also include configuration of IIS on Windows servers and administration of Debian Linux running Apache.Designed, implemented and maintained extranet applications used for lead collection, quotations, order status, part number creation, and salesperson/field representative collaboration using ASP, SQL Server 7.0 and Oracle 9i.Customized a shopping cart system to support a new distributor sales plan using Interchange, Perl and MySQL.Increased engineering productivity by implementing an application to draw TEMA heat exchangers. Sales uses the program to load standard dimensions from a database, customize dimensions through a UI, then generating a dimensioned to-scale sales drawing that can be printed or exported to PDF and provided to a customer. Engineering then uses the application to generate detailed engineering drawings in AutoCAD, and a bill of material in Excel.Saved 6 hours of engineering time per order by designing and writing an application in visual basic allowing sales to generate manufacturing details, a bill of materials, and an ASME code report for Hub shell & tube heat exchangers.
1/98 – 10/99 Verdi & Company, Inc. Buffalo, NY
Market AnalystPrimary responsibilities included analyzing branch market positions of financial institutions using a combination of demographic and bank customer databases coupled using Arcview GIS software. Also produced branch market atlases and reports to illustrate relationships between bank branch locations, demographic, financial and customer data for an area.Secondary responsibilities included NT network/workstation administration, custom programming, and database design/implementation to automate repetitive tasks in data reporting and map creation processes.Wrote custom programs in Visual Basic to assist with the analysis of financial institutions using a combination of demographic and bank account databases coupled with geographic information systems. Also created tools in Arcview Avenue to increase efficiency of repetitive GIS mapping tasks.
EDUCATION
1993 – 1997 State University of New York at Fredonia Fredonia, NY
Major: Computer Science
Degree: Bachelor of Science, December 1997
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