Manager Sales
Resume:
Rogers, AR *****
*********@***.***
SUMMARY OF QUALIFICATIONS Proven management skills in a variety of software development and technical support organizations Experience in a wide variety of development environments and technologies Excellent organizational skills Proven knowledge of current internet technologies and advancements Excellent communication skills Strong knowledge of computer hardware and software developments Experience maintaining and configuring mission-critical servers Knowledge of and experience using Macintosh, Linux, and Windows Experience with a wide range of professional software packages Enjoy problem solving and learning new skills
EXPERIENCE
April 2007 – Present
(part time)
Parachuting Penguins, Bentonville, ArkansasDevelop custom dynamic websites / web applications
Jan 2002 - Present
Momentum Network, Inc., San Francisco, California
Co-Founder/Chief Technology Officer
Nov, 2001 - Dec, 2001
McKesson Health Solutions, Bloomington, Minnesota
Consultant - Asset Transfer Define requirements for transfer of assets and intellectual property Negotiate requirements of all stakeholders through the transfer process Inventory and collect intellectual property and computer hardware for transfer Integrate servers and other hardware from IHQ network into McKesson network Assure that all intellectual property and hardware assets successfully transferred Report progress of asset transfer to selling and purchasing organizations
Jan, 2001 - Nov, 2001
Institute for Healthcare Quality, Bloomington, Minnesota
Manager, Software Development Successfully manage on-time software releases through staff reductions of 67% Manage activities required to complete software development projects to assure timely completion with a high level of quality Lead process improvement project to examine and improve the processes involved in the software development and release cycles Determine resources required for projects and assign tasks required to complete them Communicate project status company-wide Anticipate areas of risk of a software project and take steps to mitigate those areas Determine the need for outside resources and acquire those resources Motivate project team members to peak performance Conduct continual performance evaluations on team members Manage third party license agreements to assure that all contracts are up to date and valid for current usage of product(s) Negotiate additional third party agreements/licenses Handle personnel issues, including discipline, hiring, and firing of team members Facilitate the development of team members to more productive roles through training, reviews, career planning, etc.
Oct, 1999 - Dec, 2000
B2BXCHANGE, INC., Eden Prairie, Minnesota
Product Development/Software Release Manager (Feb, 2000 - Dec, 2000) Assist with requirements generation and publication Set and maintain release plan and schedule Coordinate projects among developers to assure timely completion Create software builds and deploy onto development servers Troubleshoot and correct compilation errors Track development efforts through release plan Promote software releases through development cycle Plan and implement software installation onto production servers Responsible for integrating third-party applications into B2BXchange environment Create scripts to increase efficiency of software installations Develop html, javascript, and java server pages
Note: experience from July, 1993 to December, 2000 is with sister companies of a single, parent company
XchangeSTUDIO Director (Oct, 1999 - Feb, 2000) Manage multiple projects from concept to completion Assign tasks based on priority and developer skillset Staff and develop team of web developers Develop website requirements documents Configure and maintain departmental Linux project staging server
July, 1993 - Oct, 1999
COLORSPAN, INC. (formerly LaserMaster), Eden Prairie, Minnesota
Technical Support Manager (April, 1997 - Oct, 1999) Manage call center of about 20 technicians supporting color output devices and print servers Develop training program for new hires Develop growth plans for individual technicians Handle communication of product developments to Authorized Service Providers, third-party maintenance contractors, OEM’s, technicians, and end users Handle technical escalations from end users, ASP’s, and OEM’s Report product deficiencies to R&D, and monitor resolution Maintain Support, OEM, and ASP sections of the company website Maintain intranet website for internal technical documentation, information, and communication Track and report product field issues company-wide Reduced staffing in the Technical Support call center, while reducing average hold times 50% Develop and maintain Technical Support end user documentation Develop and maintain web-based database tracking applications Managed transition from free support to pay-for-support
Product Marketing Manager (December, 1995 - June, 1997) Assist in product development decisions Develop sales and marketing materials Act as interface between Marketing, Sales, and R&D Analyze proposed product changes to assure positive impact to current and future customer base Develop and execute product change implementation plans Represent ColorSpan and its products at trade shows worldwide Produce special end user documentation
Pre-Sales Technical Support Specialist (May 1, 1994 - Dec 1, 1995) Handle and resolve customer technical objections Ran a one-man ‘service bureau’ for printing customer evaluation files Developed ‘Hands-On’ training program for sales representatives on various aspects of products from technical features to their use to selling against the competition Collect and organize data on competing products Work with sales representatives and customers on installing product into their Local Area Network Develop output files to demonstrate quality of competing printing devices Consult with sales representatives on how to best proceed in a sale
Technical Support Representative (July, 1993 - May 1, 1994) Answer incoming technical support calls on software and hardware Research/test/verify/report software and hardware issues Product specialist on three products Received numerous awards for work above and beyond the call of duty
Aug, 1988-1993
MEHLVILLE PUBLIC SCHOOLS, St. Louis, Missouri
Assistant High School Band Director/Marching Band Director Responsible for the organization of the band program Organize efficient group trips to out-of-state locations Manage 100+ member Marching Band Led successful Marching Band program to awards in competitions Editor/Publisher of newsletter to parents Conduct computer workshops for faculty and staff
Aug, 1985-1988
FARMINGTON PUBLIC SCHOOLS, Farmington, Arkansas
Band/Choir/Music Director
EDUCATION
UNIVERSITY OF ARKANSAS, FAYETTEVILLE
Bachelor of Science (Education), December, 1984
REFERENCES
Available upon request
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