Administrative Assistant Customer Service
Resume:
Cathy L. Chabot
Manchester, NH 03103
Email: ********@***.***
Highly motivated and enthusiastic Administrative Assistant with over 15 years professional experienceExtremely proficient with Microsoft Office Products (2003 & 2007)Excellent interpersonal communication skillsAccurately type 92 wpm10 key proficientAble to operate multi line telephone system
Professional Experience
2010-Present Habit OPCO W. Lebanon, NH
Administrative Assistant/Office ManagerCoordinate office services, i.e., HR paperwork, payroll, ordering of supplies and equipment, records control, cash management, vendors and special projects. Open & distribute mailPerform oral drug swabs on patientsSchedule and maintain patient counseling, group, and physician schedulingClinic billing & collection of fees, assisting patients with payment plans, Medicaid billing issues
2007-2009 DHMC Lebanon, NH
Administrative Assistant, Hospitalist Program Provide support for 18 physicians as well as the Practice Manager and Section Chief.Assist Practice Manager with budget, coaching sessions, personnel issues. Manage recruitment for the Section, schedule interviews, travel arrangements, and process New Hire paperwork.Maintain Section’s Intranet website. Coordinate the schedules and activities of the office to ensure an efficient and effective operation.
2006-2007 Normand & Associates Manchester, NH
Claims AdministratorHandled both workers’ compensation and liability claims at the Attorney level. Assist Attorney with preparing cases.Meet with potential new clients, accept cases when appropriate.
2003-2006 Herrington Catalog Londonderry, NH
Customer Service RepresentativeAnswering telephones in a busy call center. Assisting customers with inquiries/questions to include researching, troubleshooting, and problem solving.
2000-2003 St. Paul Companies Bedford, NH
Claims RepresentativeDuties included all aspects of workers’ compensation claims handling, investigation, negotiation, and resolution.
1991-2000 EBI Companies Bedford, NH
Clerical Supervisor/Claims RepresentativeDuties included handling all aspects of workers compensation claims.Supervised 10 clerical staff.Trained all staff, mentored and provided support in reaching their goals.
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