Customer Service Administrative Assistant
Resume:
Eileen Bond
Email: abqcii@r.postjobfree.com
Address: ** ******** ***
City: East Brunswick
State: NJ
Zip: 08816
Country: USA
Phone: 732-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Eileen K. Bond
29 Sullivan Way East Brunswick, NJ, 08816 H:732-***-****, C:732-***-**** abqcii@r.postjobfree.com
Objective
SEEKING A DYNAMIC AND STABLE ORGANIZATION TO GROW WITH PROFESSIONALLY AND WHICH AFFORDS ME THE OPPORTUNITY TO UTILIZE MY EDUCATIONAL BACKGROUND IN INTERNATIONAL STUDIES/ BUSINESS, AS WELL AS MY EXTENSIVE EXPERIENCE IN VARIOUS CORPORATIONS.
Professional Experience
Macys Facilities Management Call Center, East Brunswick, New Jersey
August 2009 May 2012
Energy Management Systems Programmer: CUSTOMER SERVICE PROFESSIONAL PROVIDING FACILITY MANAGEMENT SOLUTIONS FOR MACYS CORPORATION.
Provided support for 850 Macys store locations to process facilities management concerns.
Utilized a work order management system to dispatch vendors and process PO requests.
Served as an environmental liaison for processing hazardous waste and fluorescent bulb recycling for Macys locations.
Scheduled lighting and HVAC for stores utilizing remote desktop energy systems.
Maintained programming knowledge of Andover, HI, INET, Johnson Controls, JCI Metasys, Siemens, and Web Client HVAC and Energy systems, and provided telephone support to on-site Engineers to diagnose issues.
Developed and utilized Excel spreadsheets to track Macys store HVAC issues.
BBS INCORPORATED, East Brunswick, New Jersey
NOVEMBER 1997- JANUARY 2009
ADMINISTRATIVE ASSISTANT/ BOOKEEPER: PERSONAL ASSISTANT TO CEO OF SMALL INFORMATION TECHNOLOGY CORPORATION.
Utilized QuickBooks to manage financial transactions and prepare tax information for corporation.
Managed payroll system.
Organized payment of invoices for various vendors and maintained accurate records.
Handled any and all telephone inquiries, providing excellent customer service for potential clients.
Fleet Financial Corporation, New York, New York
November 1995 November 1997
International Account Representative/Administrative Assistant: ENTRY LEVEL CUSTOMER SERVICE POSITION ELIMINATED WHEN FLEET BANK DISSOLVED INTERNATIONAL BANKING DEPARTMENT.
Direct assistant to the President and Vice President of the International Private Banking Department.
First contact for responding to clients banking needs and inquiries, by phone, mail and email requests.
Provided prompt assistance to clients by performing funds transfers, account information, opening and closing accounts, and cross-selling other banking products.
Maintained accurate and current client files for over 4,000 accounts.
Prevented fraud by following bank security procedures and ensuring overall compliance according to bank regulations.
National Westminster Bank, Somerset, New Jersey
April 1994 November 1995
Head Teller: SENIOR TELLER ORCHESTRATING ALL TELLER LINE CUSTOMER SERVICE INTERACTIONS.
Managed at least eight tellers in daily branch banking operations.
Responsible for coordinating all vault activities.
Provided training to tellers at First Jersey bank during integration process.
Encouraged and demonstrated excellence in customer service.
Performed audits on tellers cash boxes, and was responsible for providing monthly teller reports to the branch manager.
Skilled in cross-selling other bank products to clients and exceeding branch goals.
Somerset Medical Center, Somerville, New Jersey
August 1993 -- March 1994
Unit Secretary: ADMINISTRATIVE ASSISTANT TO ALL HOSPITAL STAFF IN VARIOUS DEPARTMENTS.
Provided administrative support to nursing staff in various units of the hospital.
Maintained patient records, organized new patient files with proper paperwork.
Transcribed doctors orders, using the IBAX order entry system and scheduled requested tests and procedures.
Provided telephone support for staff.
Alerted nursing staff to patients needs on intercom system.
Education
Kean University of New Jersey, Union, New Jersey
English As A Second Language Teaching Certification
Expected May, 2015 GPA 4.0
Languages: Fluent in Spanish; Conversational in German
George Mason University, Fairfax, Virginia
B.A., International Studies-Business G.P.A 3.4
Coursework included Comparative Political Systems, Economics, Principles of Exporting, Spanish and German
Community Service /Volunteer Experience
Lawrence Brook Elementary School, East Brunswick, New Jersey
September 2010 June 2011
Volunteer for English as a Second Language Students
Assisted second grade ESL students with Integrated Language Arts Instruction.
Utilized knowledge from Kean University Masters program to further develop students reading and writing skills through small group and one on one instruction.
September 2003 June 2010
Parent-Teacher Organization: Vice President of Membership/ Hospitality Chairperson/ Volunteer
Assisted in Kindergarten classroom with classroom activities, routines, and special projects.
Volunteer at many school events to raise money for the PTA, and/or assist with student enjoyment of these events.
Member of PTA Board in charge of PTA Membership
Oversee PTA Hospitality Committee, which provides refreshments for evening school functions, as well as organizing and planning the annual Teacher Appreciation Luncheon, serving over 70 teachers and staff.
Girl Scouts Of Southern And Central NJ
September 2005 June 2010
Girl Scout Troop Leader
Volunteer position as leader for troop of 12 girls, encouraging young girls to develop leadership qualities, knowledge of the global and local community, educated them about the environment and its protection.
Oversaw fund-raising activities such as cookie and magazine sales, provided incentives for girls to meet or exceed goals.
Computer Skills
Microsoft Office
o XP
o 2007
o Excel
o PowerPoint
o Word
o Lotus Notes
o QuickBooks
o Mac
o Outlook
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