Management Customer Service

Hugo Erazo

Email: *********@********.***

Address: ** ******* ** *

City: Wichita Falls

State: TX

Zip: 76302

Country: USA

Phone: 940-***-****

Skill Level: Experienced

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

Leadership/Mangement Spanish Project Management Flexibility/Adaptability/Managing Multiple Priorities Analytical/Research

Educational Background:

Masters Degree, Economics

Texas A&M University-Commerce, 05/2010 - 05/2012

Commerce, TX

Bachelors Degree, Business Administration

Universidad Catolica de Honduras, 01/1999 - 12/2003

Juticalpa, Olancho, Honduras

Job History / Details:

Hugo Erazo

15 Sarasue Lane A * Wichita Falls, TX 76302 * 940-***-**** * ********@*******.***

Business Analyst / Management Consultant

International Business Development

* Dedicated, reliable and hard-working professional with over ten years of experience as an International Business Strategy Consultant.

* Self-motivated with expertise in development of international business strategies to increase revenues, reduce costs, plus enhance efficiencies and productivity to improve overall business functionality.

* Highly skilled in evaluation of financial status utilizing SWOT or GAP analysis to determine strategies; use of process improvements to enhance efficiencies and revenues; change management to provide guidance through the process of change within a company.

* Excellent communication, problem solving and interpersonal skills with ability to build a rapport with clients, staff and management to ensure positive internal and external communications.

* Strong project management, detail orientation and multi-tasking, plus an innovative professional who manages resources effectively and works efficiently in stressful and fast-paced environments while prioritizing responsibilities to meet time-sensitive deadlines.

* Language Fluency: English and Spanish

AREAS OF EXPERTISE

Business Strategies/Planning

Market Analysis / Strategies

Change Management/Analysis

Overall Business Functionality

Int`l Business Development

Process Improvements

Staff Management/Training

Financial Performance Indicators

SWOT/GAP Analysis

Financial Analysis

Project Management

Cost Reductions

EDUCATION / TRAINING

Texas A&M University-Commerce, Commerce, TX - MBA - Focus: Economics May 2012

Midwestern State University, Wichita Falls, TX - BA Business Administration May 2007

Major: Management

Universidad Catolica de Honduras, Juticalpa, Honduras - BA Business Administration Dec 2003

Training: Total Quality and Production Management

PROFESSIONAL EXPERIENCE

Self-Employed Jan 2002 - Present

Independent Business Strategy Consultant

Development of business strategies to enhance revenues, improve efficiencies and reduce costs.

Evaluation of geographical market positions, competitive analysis and development of marketing strategies for new markets with analysis of risks and market trends; defining key financial performance indicators and strategies to proceed.

Identification of business processes to enhance overall business functionality; strategies for implementation of new methodologies; recommendations to resolve inefficiencies and reduce costs; guidance and change management during process improvements, reduction of staff and other recommended changes.

Clients include: IKEA Systems B.V., The Coop Corporate Group, Pastoral Social-Caritas International, Digicel Group, Gobierno de Honduras, IHSS-Honduras.

Hugo Erazo

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Midwestern State University - Wichita Falls, TX Jun 2007 - Present

Assistant to the Director of Admissions

Responsible for marketing strategies to enhance recruitment efforts including high impact presentations, detailed report generation and extensive travel and communication with culturally diverse individuals.

Successful increase in Hispanic student enrollment with strategic marketing initiatives.

Oversight and training of five employees; analysis of office functionality with recommendations for improvements to enhance efficiencies and productivity and overall performance.

GoLo Golf, LLC - Wichita Falls, TX Jan 2007 - May 2007

Marketing Project Management

Design and implementation of a marketing program to attract and increase customer loyalty and boost revenues.

Successful presentation of recommendations to senior management and implementation of program under budget utilizing savings to establish a community service program that enhanced the company`s local brand and image.

Pastoral Social - Caritas International - Juticalpa, Honduras Jan 2002 - Jan 2003

Business Analyst

Responsible for assessment of overall business functionality with recommended solutions to reduce costs, improve efficiencies and increase social service projections; identification of areas for staff reductions after testing various job functions to determine optimal fit for company and the employees.

Effective collaboration with employees and senior management; support financial analyst in implementation of new methodologies and strategies to enhance efficiencies.

Management of special projects and analysis of database information; strategized on development of new social programs.

Denisse Boutique - Juticalpa, Honduras Jan 2000 - Jan 2002

General Manager

Responsible for operations management including sales and marketing initiatives with development of sales, advertising and public relations strategies to enhance revenue growth and maximize store profitability.

Creation and organization of strategic plan for the company; review of existing financial process models and implementation of up to date models creating cost-benefits model analysis for informed decision-making.

Introduction of Customer Credit Tracking System to enhance customer service; management of reporting, planning, budgeting and forecasting, plus other financial processes to enhance the operational efficiency of the company; maintenance of comprehensive financial and sales records.

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