Customer Service Six Sigma

Huanzhi Fang

Email: *********@********.***

Address: **** ***** ***** ***** **.9

City: Columbus

State: OH

Zip: 43202

Country: USA

Phone: 614-***-****

Skill Level: Assistant

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Huanzhi (Albert) Fang

3067 St. Johns Court Apt.9, Columbus, OH 43202 * 614-***-**** * ********@******.***.***

SUMMARY

Multi-cultural Business Logistics professional with solid background of Statistics and Economics, seeking internship position in the field of procurement and supply chain management. Strengths in data analysis, simulation software operation, lean tools, project management and leadership.

EDUCATION

The Ohio State University, Fisher College of Business

Master of Business Logistics Engineering Cumulative GPA: 3.84

Graduate Minor in Statistics

Membership of CSCMP and APICS, and Operation and Logistics Management Association

Relevant Courses: Lean Six Sigma; ARENA Simulation; Operation Research; Linear Optimization; Warehouse and Facility Design; Logistics Decision Making; SAS Application

Six Sigma Green Belt Candidate expected in December 2013

Columbus, OH

May 2014

University of Macau

Bachelor of Social Sciences, Economics Cumulative GPA: 3.34

Honours College Class 2012; Treasurer, Honours College Student Association

Relevant Courses: Statistical Analysis; Econometrics; International Trade; Leadership;

Macau

May 2012

EXPERIENCE

Simulation Project of Wexner Medical Center Emergency Department

Team leader

Columbus, OH

Nov 2012 - Dec 2012 Led the team to simulate patients check-in system of the emergency department to optimize the service quality. Cooperated with the ED staffs to collect the cycle time and service time data of each patients and visitors in the processes of security check, registration and information inquiry. Operated the ARENA software and constructed the animation model of the check-in system, analyzed and leaned out the bottlenecks of the model and shortened the average service time by over one hundred percents.

ChinaLife Insurance Company Limited

Customer Service Intern

Beijing, China

July 2011 Aug 2011 Mediated twenty clients complaints in timely and efficient manner via cold calls, which resulted in a zero net loss for the firm and summarized key take-aways through extensive use of Excel, Word and Access. Organized and oversaw four large-scale Dividends Life Insurance sales meeting, attracting two hundred customers attended and prepared the meetings keynotes with proficient usage of PowerPoint. Acquired knowledge of Participating Insurance sales via companys training program.

Dream Corps International

Leader of Gansu Summer Volunteer Program Team

Gansu, China

May 2011 June 2011 Led a five-volunteer team to build up and maintain a rural primary school library having six hundred childrens books within one month in a small Hui ethnic village in western China. Designed the tutoring program of reading skills for three hundred primary students resulting in setting up regular reading classes in school; Perceived the living status of the poverty-stricken families in Chinas impoverished villages via family visit

ADDITIONAL INFORMATION 96 800x600 Normal 0 false false false EN-US JA X-NONE

Currently conducting Facility Design and Warehousing field project for local business in Columbus; Computer Skills: Proficient in using ARENA, STATA, Eviews, SAS, Minitab; MS Office, Access and Visio; Proficient in the Lean tools of Value Stream Mapping, 5S and A3; Language Skills: English; Mandarin; Elementary in Cantonese and Spanish One semester exchange experience in University of Michigan, Ann arbor in 2011 winter Over 4 year experience performing and directing in mandarin drama society in a Cantonese-speaking region Interests and hobbits: Reading, Piano, Painting and Soccer.

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