Customer Service Manager

Norman Howard

Email: *********@********.***

Address: **** ********* **.

City: Longs

State: SC

Zip: 29568

Country: USA

Phone: 843-***-****

Skill Level: Experienced

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

Personnel Management Performance Analysis Customer relations

Educational Background:

Vocational, Tractor-Trailer training

Horry/Georgetown Technical College, 04/1995 - 05/1995

Conway, S.C.

Not Selected,, Not Selected

Job History / Details:

Norman Howard

4721 Southland Dr., Long4721 Southland Dr., Longs, SC 29568

843-***-**** *********@*****.***

Route/Operations Manager

Experienced Manager with expertise in personnel management, logistics and routing. Inventory and equipment control and management. Licensed Commercial Driver. Additional core competencies include:

"I OHSA regulations and compliance "I A strong record of motivating and coaching employees

"I Dispatching and follow up "I Ability to meet or exceed production goals and quotas

"I Process Improvement "I Logistics Planning & Tracking Protocols

"I Customer relations and quality control. "I Staff Supervision & Training

"I Risk management and Safety "I Performance analysis and reporting

Professional Experience

Express Disposal (08/2011 to 12/2012)

Truck Driver

Delivery of material containers to various locations from a roll-off truck platform.

Waste Management (1995 V 2011)

National waste disposal and recycling company.

Route and Operation Manager

Management of line workers, including coaching and motivating staff and route drivers, providing routing and logistical support and supervision, consistently meeting or exceeding company goals and benchmarks in the waste transportation and disposal industry.

P Experience working in a safety-conscious environment,

P Ensured compliance with local and OSHA safety standards,

P Planned and assigned daily driver routs and monitored progress throughout each day to ensure compliance with company customer service standards.

P Conducted employee performance reviews, scheduled time off, addressed employee grievances, payroll changes and changes in job responsibilities.

P Managed end of shift check-ins, identifying and communicating important service, safety, and equipment issues to the proper department.

P Monitored driver activities and attendance, minimizing overtime and ensuring that each driver did not exceed legal drive-time limits.

P Established and ensured compliance with production, safety and customer service standards for each driver and route. Reported safety and customer service issues to the appropriate department. Then rechecked to ensure follow up action was taken and performed according to company standards.

P Investigated root cause investigations for each injury or accident to ensure proper care and discipline and to identify needs for retraining staff.

P Provided excellent customer service by identifying and following up on opportunities for new business, addressing issues at customer locations and arranging for container swaps.

United States Air Force (1977 V 1995)

Material Storage and Distribution Supervisor

Supervised and inspected operations in material storage and distribution center, including receiving, identifying and classifying materials. Supervised users of automated distribution, storage and locator systems. Endured safety and security and conducted inventory supply checks.

Education & Credentials

Horry-Georgetown Technical College. (5/1995).

Tractor-Trailer Training Driver Diploma (5/1995)

Community College of the Air Force (1983)

Leadership and Management, Communication Studies, Military Studies (27 semester units).

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