Customer Service Manager
Resume:
James Kehoe
Email: *********@********.***
Address: *** ************ ****** **
City: Shelbyville
State: TN
Zip: 37160
Country: USA
Phone: 931-***-****
Skill Level: Management
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
TEXT RESUME
JAMES KEHOE
828 Bluestocking Hollow Road ~ Shelbyville, TN 37160
********@*****.*** ~ 386-***-****
DISTRIBUTION OPERATIONS MANAGER
Quality-focused professional with strategic vision for effectively leading high-volume, deadline-driven operations for industry leading Fortune 500 food manufacturer.
Efficiency-driven leader with proven record and technical aptitude for skillfully planning, coordinating, and directing precision inventory management, order fulfillment, and shipping activities. Knowledgeable in root cause analysis, continuous process improvement, and creative problem solving for handling issues and optimizing productivity. Energetic change agent exercising strong interpersonal and presentation talents to communicate across all levels and train associates in critical safety practices. Dedicated to delivery of highest level of customer service. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and SAP.
Core competencies:
** Operational Planning
** Change Leadership
** Project Management
** Shipping & Receiving
** Workflow Layout
** Production Coordination
** Continuous Improvement
** Six Sigma / Lean Practices
** Inventory Coordination
** Customer Service Excellence
** Budget Control
** Contract Administration
** Safety Measures & Standards
** Staff Training & Leadership
** Performance Reporting
KEYWORD SUMMARY
Operational Excellence, Efficiency Strategies, Productivity Strategies, Optimal Performance, Optimal Metrics, Timely Movement, Technical Leadership, Administrative Leadership, Distribution Center Environment, Maximum Productivity, Warehouse Leadership, Warehouse Areas, Warehouse Management Systems, Operations Leadership, People Management, Team Talent Management, Staff Guidance, Warehouse Management, Warehouse Supervision, Warehouse Organization, Warehouse Maintenance, Warehouse Layout, Warehouse Design, Work Methods, Work Procedures, Receiving, Unloading, Outbound Loads, Loading, Transportation Coordination, Supply Chain Management, Material Handling, Continuous Improvement, Inventory Control, Logistics Operations, Stocking, Inventory Levels, Carrier Relations, Vendor Relations, Supplier Relations, Layout Changes, Customer Service, Regulatory Compliance, Shipping and Receiving, Problem Solving, Replenishment, Inventory Tracking, Culture of Safety, Safety Processes, Safety Standards, Work Flow Processes, Supply Inventory, Inventory Programs, Purchasing Procedures
PROFESSIONAL EXPERIENCE
TYSON FOODS, Shelbyville, TN
LABELING, SHIPPING & INVENTORY MANAGER, 8/2009 - Present
Oversee and direct busy distribution center shipping operations to deliver high levels of quality assurance for the world's second largest processor/marketer of meat and prepared food products.
Design and layout daily workflows; staff production line; and ensure functionality and safety of machinery and facility to create optimal levels of efficiency, productivity, and precision. Synchronize production of product between labeling and production managers to stock proper inventory levels. Confirm, organize, and rotate inventory, adhering to all inventory procedures. Verify USDA inspection of workstations. Schedule, train, lead, counsel, and motivate 80 team members in properly fulfilling, coding/labeling, and loading orders for delivery. Reconcile daily statistics. Monitor and produce accurate order processing, records, and reports.
~ Achieved zero lost time due to accidents in `11 by consistently promoting safety on a daily basis, as well as through holding monthly safety meetings.
~ Proactively communicated and collaborated with other supervisors to creatively and cost-effectively reduce inventory write off, solve problems, and improve operations.
~ Continually prepared and provided continuous coaching and educational initiatives on various topics including achieving and maintaining quality throughout all operational details.
AFLAC, Orlando, FL
INDEPENDENT AGENT, 11/2007 - 8/2010
Promoted and sold comprehensive portfolio of insurance products to individuals, homeowners, and businesses.
Networked and prospected to identify and develop leads; cultivated relationships to build strong referral and client base, as well as to ensure customer retention. Determined client needs; presented and sold new policies. Ensured accuracy and obtained underwriting approval.
~ Offered clients exceptional levels of ongoing service in addressing their insurance needs.
DEWOLFF, BOBERTG & ASSOCIATES, Dallas, TX
BUSINESS CONSULTANT / ANALYST, 3/2006 - 11/2007
Led and conferred on business process improvement projects to optimize productivity, labor, material, and technology utilization, as well as quality and service levels.
Consulted with client management production personnel at all levels to observe operations, gather data, conduct surveys, and identify areas needing improvement. Leveraged knowledge and training in Six Sigma and Lean manufacturing methodologies to provide root cause analysis; formulated and recommended valuable solutions to elevate organizational effectiveness. Facilitated management workshops focused on team building and coaching, effective communication, problem solving, action plans, paradigm shifts, and fishbone analysis.
~ Significantly improved equipment uptime by championing implementation of maintenance programs that clearly defined company initiatives and included walkthroughs, a preventative maintenance program, a work order system, and an equipment history program.
ORLANDO RESTAURANT PARTNERS LLC, Orlando, FL
PRESIDENT / DIRECTOR OF OPERATIONS, 6/2002 - 2/2006
Orchestrated all aspects of day-to-day operations while holding full bottom-line accountability.
Devised and deployed marketing strategies; established policies and procedures to foster high-energy, streamlined work environment. Hired, trained, scheduled, and supervised front- and back-of-the-house staff to ensure delivery of quality products and outstanding customer service. Oversaw security, safety, cleanliness, and functionality of equipment and facility. Liaised with vendors; selected and installed equipment/fixtures; procured provisions and supplies. Administered cash, banking, accounting functions, payroll, and information management system.
~ Ensured maximum profitability by tracking and controlling all costs, including inventory.
LOWES HOME IMPROVEMENT, Bartlett, TN
RECEIVING MANAGER, Mth/Year - 5/2002
Supervised and coordinated all elements of inbound operations to speed dock to stock timelines.
Organized, prioritized, and scheduled receiving, inventory, and merchandise return activities to ensure accurate and efficient processing. Collaborated with management team, department heads, and associates in evaluating and overcoming challenges and providing quality customer service. Prepared daily reports; maintained a safe, clean, and orderly workplace.
EDUCATION & CREDENTIALS
AUSTIN PEAY STATE UNIVERSITY, Clarksville, TN
Bachelor of Science Business Administration
Insurance Licensure
State of Florida: Property / Casualty (220) ~ Life, Health, Variable Annuity (215) ~ Commercial Adjuster (620)
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