Customer Service Manager

Christopher Olsen

Email: *********@********.***

Address: **** ******* ** *

City: Columbus

State: OH

Zip: 43229

Country: USA

Phone: 614-***-****

Skill Level: Director

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Christopher Olsen

1444 Burnley Square North Columbus OH, 43229 614-***-**** *****.*****.*@*****.***

Proven track record of managing a startup operation, establishing policies and procedures, creating first-time systems, and developing the workflow management practices to maximize efficiencies and effectiveness. Skilled in leading and motivating teams to achieve performance goals, repeatedly creating team-centric, high-morale environments. Adept at managing multiple competing priorities in deadline-driven settings while remaining calm under pressure.

select skills

Operations Coordination

Production Management

Workflow Delegation

Scheduling

Policy Procedure Design

Shipping Receiving

Training Coaching

Employee Relations

Quality Control Assurance

Purchasing Cost Control

Inventory Management

Press Operation

experience

ARES SPORTSWEAR Columbus, OH

Production Manager (2007-2012); Embroidery Manager (2004-2007)

Customer Service Manager (2002-2004); Inventory Control (2000-2002)

First employee hired at the infancy of the company, playing an integral role in the development of policies and procedures, implementation of best practices-based systems, and management and training of team members.

Managed production efforts for a custom screen printer and embroiderer with up to 90 employeespersonally oversaw up to 15 of those team members42K sq. ft. of office and warehouse space, 16 sportswear catalogs, and an e-commerce website. Planned workflow, coordinated employee schedules, and ensured appropriate allocation of resources to maximize efficiencies, achieve productivity goals, and control expenses. Cultivated a high-morale environment where associates felt empowered and driven to contribute above expectations.

Collaborated cross-functionally to fuel rapid order fulfillment, working proactively to meet customers expectations, coordinate supply chain and operations, and produce high-quality products.

o Liaised with internal teams and clients, coordinating the entire lifecycle from order entry to shipment.

Tracked, analyzed, and reported on key performance metricsproductivity, profitability, quality, and cost controland initiated changes to increase quality, production, and workflow efficiencies.

o Designed and deployed first-time productivity tracking, workflow management, and scheduling systems.

o Accomplished higher workflow volume with a 20% reduction in staff through unprecedented efficiencies.

Created the Embroidery Department from the ground updrove 25% of total company sales in short orderresearched and purchased equipment, trained in its operation, and managed department resources.

Oversaw the entire Customer Service Departmentwhile concurrently launching the Embroidery Departmentinvolving managing special customer requests, leading 5-person team, and addressing customer concerns.

Completed undergraduate and graduate degrees while working 48+ hours per week, not just attending school to achieve degrees, but infusing classroom lessons into the workplace to improve operations.

Additional experience as a Night Stock Assistant Manager with Big Bear. Led a team of 9 in inventory replenishment, ensuring one of the busiest grocery stores in the U.S.on the Ohio State campuswas prepared for operation.

education

FRANKLIN UNIVERSITY, Columbus, OH

MS - Marketing Communication (2012)

OHIO DOMINICAN UNIVERSITY, Columbus, OH

BBA - Management Emphasis (2010)

Candidate Resume - Maritza Flores

Contact Information -

Email: *********@********.***

Address: 11700 bissonnett st #601

City: Houston

State: TX

Zip: 77099

Country: USA

Phone: 832-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MARITZA FLORES

11700 Bissonett St. #601, Houston,Tx 77099

Cell # 832-***-****

e-mail address ************@*****.***

CAREER OBJECTIVE:

Seeking to join an organization in the medical field where I can contribute to its success. I am willing to work at any capacity where my skills, education and work experience will help me to advance in professional growth and in the goals of the organization.

EDUCATION:

Professional Careers Institute Houston, Tx

Course in Clinical Medical Assisting CPT, CET, 2006 received certification

Hausman Computer School Bronx, NY

Course in Computer Word Processing, 1988 received certification

Certified Clinical Medical Assistant CCMA,2006-received certification

LANGUAGES SPOKEN: English and Spanish

EMPLOYMENT EXPERIENCE:

Medical Center Ophthalmology Houston, Tx - November 2007 to present

Technician - Job Duties: Patient work up including Snellen vision and history, Ishihara color testing, Goldman Visual Field, pressure checks using tonometry, training on A-scan and Topography, pachymetry, soft contact lens evaluations and training, placing lens orders and mail out of lenses, verifying monthly lens bills, scheduling cataract and laser surgery, preparing orders for surgery, phone calls including refills on medication, patient triage and scheduling, filing of medical records.

DIAGNOSTIC EYE CENTER Dr. Marc Sanders Houston, Tx 4/07 - 10/07

Front office and technician Job Duties: Patient work up, vision testing, dilation, visual field testing, patient history, and surgery scheduling.

MED-CURE, Houston,Tx - Medical Assistant Externship 2006

Insurance, Medicare and Medicaid verification, chart documentation,EKG, in- office lab tests, answered multi line phones, assisted the Dr. during examinations, performed vision and hearing test.

DERMATOLOGY ASSOCIATES Medical Asst./Insurance Billing 3/2006 - 6/2006

Insurance verification, confirmation and scheduling appointments, dictation, chart documentation, translation.

EYE EXCELLENCE Medical Receptionist/ Technician 4/2005-10/2005

Insurance verification, answering phones, patient scheduling, patient work-up.

EYE TO EYE VISION CENTER, New York, NY Contact Lens Manager/ Technician

02/1994 03/2005 Supervised the sale of contact lenses and glasses, patient education in contact lens wear, insurance verification and billing, managed front and back office interactions, coordinated correspondence of all cash receipts and invoices.

REFERENCES FURNISHED UPON REQUEST

Contact this candidate