Manager Sales

Rich Somsak

Email: abqcd5@r.postjobfree.com

Address: **** ******* *****

City: Parma

State: OH

Zip: 44130

Country: USA

Phone: 216-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Richard Somsak

9617 Enderby Drive, Parma Oh 44130 216-***-**** abqcd5@r.postjobfree.com

Objective: I am seeking a position with greater responsibilities to continue my career management progression in a company whos culture is committed to growth.

Experience:

Courtyard by Marriott Beachwood OH / General Manager

September 2008 - Present

Developed effective business plans involving management and staff members while successfully coordinating training and development within the hotel.

Exceeded budget GOP goals in 2011 and 2012 while developing a strong hotel culture with a turnover rate of 15%.

Successfully raised guest satisfaction scores from 78% to 87% in the first year by using effective hiring techniques and establishing a strong leadership direction in the hotel.

Achieved consistently high marks and positive comments by Trip Advisor and a #2 rev par ranking on the STAR report versus competitor hotels.

Blue Harbor Water Park Resort and Conference Center Sheboygan WI / Director of Operations

March 2007 - March 2008

Responsibilities included overseeing all operations with special emphasis on management of all food and beverage outlets, front office operations, and housekeeping functions a 246 room resort with 18,000 sq feet of meeting space.

Developed the hotels first in house reservation department, overseeing scheduling to increase reservation conversion rates by 15% by promoting employee sales contests.

Successfully initiated and developed the resorts first room service program enhancing off- peak period room package marketing.

Responsible for conducting directors meetings, revenue management meetings, MOD programs and management reviews.

Crowne Plaza Cleveland City Center Cleveland OH Assistant General Manager

March 2005 - March 2007

Hired as Rooms Division Manager overseeing front office, housekeeping, concierge, valet staff, and garage operations for a 472 room downtown hotel.

Improved guest satisfaction scores from 86% to 90% by following up on delivering consistent brand standards training and recognizing/rewarding positive guest interaction.

Promoted to Assistant General Manager after one year, overseeing food and beverage and convention services.

Collaborated with the executive chefs and sous chefs to redesign restaurant and room service menus while coordinating with the hotel staff to execute banquet functions serving up to 1000 people.

Residence Inn by Marriott Westlake OH General Manager

December 2003 - February 2005

Responsible for all phases of operations for a 104 room all-suite hotel beating seven competitor hotels in market share sales growth with an average rev-par index of 121.

Improved front office guest satisfaction scores from 78% to 90% in less than one year by recognizing, training, and promoting leaders on staff.

Residence Inn by Marriott Downtown Cleveland Director of Sales

October 2001 - December 2003

Promoted from Director of Sales of the Downtown Cleveland Residence Inn by Marriott (December 2003).

Responsible for room sales and food and beverage management of a 175 room extended stay hotel with 7 conference rooms.

Increased long term stay business by 19% initiating a corporate apartment concept for government projects during the winter following 9/11.

T.G.I. Fridays General Manager (Elyria and Westlake OH)

November 1994 - October 2001

Guided all phases of operations managing 92 employees and developing five department managers

Executed training programs for all manager trainees in the seven store franchise.

Directed the opening of a new restaurant in Brooklyn OH overseeing all hiring and training.

Functioned as kitchen manager in the Cleveland -Flats- location (1997 summer food and beverage sales exceeded $100,000 per week).

Marriott Corporation Management Intern to Sales Account Manager

January 1990 - November 1994

Trained for hands on sales and operations management of convention services, fine dining, and three casual theme restaurants for the a resort of 480 rooms and 15, ooo sq feet of meeting space.

Promoted to Sales Account Manager with Marriott Hotels in Akron and Columbus OH.

Education:

Bachelor of Arts in Business and Organizational Communication - 1991 University of Akron

Graduated with honors.

Successful completion of one year resort management co-operative education with Marriott Corporation.

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